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Article > Dimension : ArchFlow or None & Manual : Administrator or FldCod or PDNAA

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Standalone:
None (172) · No (355) · Yes (6)
productshort:
Draft:PEC-CAB (15) · Draft:PEC-DC (15) · Draft:PEC-Dev (4) · Draft:PEC-Developer (12) · Draft:PEC-ES (15) · Draft:PEC-GPA (13) · Draft:PEC-GS (7) · Draft:PEC-GSM (121) · Draft:PEC-IVR (19) · Draft:PEC-IWD (19) · Draft:PEC-OU (14) · Draft:PEC-PA (8) · Draft:PEC-REC (5) · Draft:PEC-REP (5) · Draft:PEC-ROU (100) · Draft:PEC-WFM (25) · Draft:SF (7) · Draft:WFM (3) · PEC-CAB (15) · PEC-DC (13) · PEC-ES (13) · PEC-GPA (12) · PEC-GS (6) · PEC-IVR (8) · PEC-IWD (15) · PEC-REC (5) · PEC-REP (4) · PEC-ROU (13) · PEC-WFM (22)
Platform:
None (82) · GenesysCloud (6) · GenesysEngage-cloud (440) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (2) · GenesysEngage_cloud (2)
ComingSoon:
None (272) · No (259) · Yes (2)
Role:
None (337) · Administrator (188) · Administrator, Developer (4) · Adminstrator (2) · Developer (2)
DisplayName:
None (25) · WFM Primers (4) · Get started (3) · Creating and managing DID Groups (3) · Click-to-Dial (3) · Manage DID Groups with IVR Administration (3) · Provision IVR Profiles yourself (3) · Provisioning IVR profiles yourself (3) · Screening rules (3) · Screen Pop (3) · GVP PaaS (3) · Migrating to Gplus Adapter (v9) (3) · Getting Started (3) · Configuring SSO (3) · Activity History (3)
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None (61) · WFM Primers (4) · Service Client API (3) · Getting Started (3) · GVP PaaS (3) · Provisioning IVR profiles yourself (3) · Provision IVR Profiles yourself (3) · Screen Pop (3) · Click-to-Dial (3) · Configure Agent UI (3) · Manage DID Groups with IVR Administration (3) · Screening rules (3) · Migrating to Gplus Adapter (v9) (3) · Creating and managing DID Groups (3) · Configuring SSO (3) · Activity History (3)
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Product:
None (22) · Callback (30) · Developer (12) · Digital Channels (21) · eServices Manager (28) · Genesys Recording, Quality Management, and Speech Analytics (10) · Genesys Skills Management (121) · Genesys Softphone (13) · Gplus Adapter for Salesforce (25) · Intelligent Workload Distribution (33) · IVR Administration (27) · Outbound (CX Contact) (14) · Platform Administration (8) · Reporting (9) · Routing (13) · Routing and Designer (100) · Workforce Management (47)
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None (384) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Setup, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Callback (28) · Designer (26) · IVR Administration (14) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Recording (8) · Reporting Administration GCXI (2) · Workforce Administration (32)
UseCase:
None (532) · BO02 (1)
PEPageType:
None (533)

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