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Article > Standalone: None & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & ComingSoon: None & Product : Developer or Reporting

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Draft:PEC-Developer (3) · Draft:PEC-REP (127)
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None (130)
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Callback reports (5) · Outbound Contact reports (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details report (4) · Predictive Routing Queue Statistics Report (3) · Chat reports (3) · Details reports (3) · Email reports (3) · Queues reports (3) · Predictive Routing Reports and Dashboards (3) · Co-browse reports (3) · Dashboards (3) · Predictive Routing Operational Report (3) · Business Results reports (3) · Agents reports (3) · Predictive Routing Detail Report (3) · Predictive Routing A/B Testing Report (3) · Designer reports (3)
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Callback reports (5) · Outbound Contact reports (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details report (4) · Predictive Routing Queue Statistics Report (3) · Chat reports (3) · Details reports (3) · Email reports (3) · Queues reports (3) · Predictive Routing Reports and Dashboards (3) · Co-browse reports (3) · Dashboards (3) · Predictive Routing Operational Report (3) · Business Results reports (3) · Agents reports (3) · Predictive Routing Detail Report (3) · Predictive Routing A/B Testing Report (3) · Designer reports (3)
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Admin (34) · Administrator (4) · CX Insights (23) · GCXI (21) · GIM (23) · II (18) · RT (7)
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None (130)

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