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Article > Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & ComingSoon: None & Product : Developer or Reporting or Widgets

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Localization (29) · API Commands (27) · API Events (27) · Configuration (27) · Callback reports (5) · Metadata (5) · Agent State Details Report (5) · Agent Login-Logout Details Report (5) · Outbound Contact reports (5) · Agent Group Membership Details Report (5)
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Localization (29) · API Events (27) · API Commands (27) · Configuration (27) · Callback reports (5) · Agent Login-Logout Details Report (5) · Outbound Contact reports (5) · Agent State Details Report (5) · Agent Group Membership Details Report (5) · Metadata (5)
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Admin (34) · Administrator (13) · CX Insights (108) · Developer (2) · Developers (64) · GCXI (21) · GIM (24) · GVP (4) · II (18) · PDMLibraryGIM (2) · RPRT (12) · RT (7) · SDK (76)
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None (377) · IVR Administration (4) · Reporting, Reporting GCXI (4)
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