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Article > ComingSoon: No & Product : Genesys Predictive Routing or Intelligent Workload Distribution or Reporting

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Standalone:
None (5) · No (494) · Yes (13)
productshort:
Draft:PE-GPR (51) · Draft:PEC-IWD (23) · Draft:PEC-REP (188) · PE-GPR (56) · PEC-IWD (22) · PEC-REP (172)
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TocName:
None (83) · Upgrade, rollback, or uninstall (5) · Agent State Details Report (4) · View KPI outcome (4) · View model accuracy (4) · Agent Login-Logout Details Report (4) · The Settings menu (4) · Agent Group Membership Details Report (4) · Bot Analytical Dashboard (4) · Agent Details Activity Report (4) · Create and update users and roles (4) · Final Disposition Dashboard (4)
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UseCase:
None (507) · BO02 (3) · BO02, BO03 (2)
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None (461) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (10) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (6) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (15) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (11)

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