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Article > productshort: Draft:PEC-REP & Platform : GenesysEngage-cloud, PureConnect or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage_cloud or PureConnect, GenesysEngage-cloud or Other & ComingSoon: No

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Standalone:
No (156) · Yes (1)
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Role:
None (20) · Administrator (4) · Administrator, Agent, Supervisor (1) · Administrator, Developer (2) · Administrator, Supervisor (109) · Supervisor (21)
DisplayName:
Agent Details Activity Report (3) · Final Disposition Dashboard (2) · Weekly Queue Summary Dashboard (2) · Bot Analytical Dashboard (2) · Weekly Agent Group Performance Dashboard (2) · Weekly Agent Group Utilization Dashboard (2) · Agent Login-Logout Details Report (2) · Weekly Business Attribute Dashboard (2) · Agent State Details Report (2) · Weekly Self Service Containment Dashboard (2) · Agent Group Membership Details Report (2)
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TocName:
None (15) · Agent Details Activity Report (3) · Agent Login-Logout Details Report (2) · Final Disposition Dashboard (2) · Bot Analytical Dashboard (2) · Agent Group Membership Details Report (2) · Agent State Details Report (2)
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Product:
None (1) · Reporting (156)
Manual:
None (1) · Administrator (3) · CX Insights (2) · GIM (1) · GIMPEGuide (1) · GVP (2) · RPRT (125) · RT (22)
Application:
None (22) · IVR Administration (2) · Pulse Reporting (21) · Pulse Reporting, Reporting GCXI (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (1) · Reporting Administration GCXI (1) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (11) · Reporting, Reporting GCXI (96)
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None (157)
PEPageType:
None (157)

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