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GenesysEngage-cloud (9) ·
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1)
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Stage 4: Monitoring a campaign (1)
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Account Manager (1) ·
Archiving and Forgetting Users (1) ·
Creating Templates Associated to Roles (1) ·
Enterprise Manager (1) ·
Manage Hierarchy (1) ·
Multi-channel Campaigns (1) ·
Stage 1: Configuring Outbound routing (1) ·
Stage 2: Setting up a campaign and sub-campaign (1) ·
Stage 3: Dialing and call handling (1) ·
Stage 4: Monitoring a campaign (1)
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