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Article > ComingSoon : No or Yes & Product : Agent Workspace or Intelligent Workload Distribution or Reporting or nGAGEMENT

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Standalone:
None (10) · No (491) · Yes (22)
productshort:
Draft:GAM (25) · Draft:PEC-AD (36) · Draft:PEC-IWD (24) · Draft:PEC-REP (188) · GAM (22) · PEC-AD (34) · PEC-IWD (22) · PEC-REP (172)
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ComingSoon: (Click arrow to add another value)
Role:
None (157) · Administrator (27) · Administrator, Agent, Supervisor (6) · Administrator, Developer (5) · Administrator, Supervisor (226) · Agent (2) · Agent, Supervisor (56) · Supervisor (44)
DisplayName:
Logging (6) · Final Disposition Dashboard (4) · Weekly Queue Summary Dashboard (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4) · Agent Group Membership Details Report (4) · Weekly Agent Group Performance Dashboard (4) · Agent Details Activity Report (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Business Attribute Dashboard (4) · Agent Assist tab (4) · Weekly Self Service Containment Dashboard (4) · Bot Analytical Dashboard (4) · Upgrade, rollback, or uninstall RAA (3) · About metrics (3) · Available metrics (3) · Set up IWD (3) · Metrics (3)
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TocName:
None (90) · Upgrade, rollback, or uninstall (5) · Agent Details Activity Report (4) · Agent State Details Report (4) · Agent Login-Logout Details Report (4) · Final Disposition Dashboard (4) · Bot Analytical Dashboard (4) · Agent Group Membership Details Report (4) · Set up IWD (3) · Available metrics (3)
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Dimension:
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Manual:
None (15) · Admin (38) · Administrator (33) · Agent (58) · CX Insights (2) · Deployment (2) · GCXIPEGuide (15) · GIM (1) · GIMPEGuide (14) · GVP (4) · IWDDMPEGuide (8) · IWDPEGuide (9) · PulsePEGuide (9) · RAAPEGuide (6) · RPRT (257) · RT (44) · Supervisor (2) · WWEPEGuide (6)
Application:
None (238) · Agent Setup, Platform Administration (2) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · intelligent Workload Distribution (2) · IVR Administration (4) · Pulse Reporting (42) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (201)
UseCase:
None (516) · BO02 (3) · BO02, BO03 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (466) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (3) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (12) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (6) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (17) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (13)

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