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Article > productshort 
:
ATC or
Draft:PEC-AS or
PEC-REP
& Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage_cloud or
Other
& DisplayName :
Agent Group Membership Details Report or
Agent State Details Report or
An agent's experience in Genesys Multicloud CX or
Logging or
Ports
& TocName :
Configuration or
Localization
& Product :
Agent Setup or
Genesys Predictive Engagement or
Outbound (CX Contact) or
Reporting
& Application :
Pulse Reporting, Reporting GCXI or
Recording or
None
:
ATC or
Draft:PEC-AS or
PEC-REP
& Platform :
GenesysEngage-cloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage_cloud or
Other
& DisplayName :
Agent Group Membership Details Report or
Agent State Details Report or
An agent's experience in Genesys Multicloud CX or
Logging or
Ports
& TocName :
Configuration or
Localization
& Product :
Agent Setup or
Genesys Predictive Engagement or
Outbound (CX Contact) or
Reporting
& Application :
Pulse Reporting, Reporting GCXI or
Recording or
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