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Article > productshort: Draft:PEC-AS & Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises, PureConnect, GenesysCloud or Other & DisplayName : API Commands or About global settings or Agent Group Membership Details Report or Agent State Details Report or Localization or Metrics or None & Dimension : ActionMaps or UtilityMethods or sr or None & Manual : Admin or Designer or None & Application : Callback or None & UseCase : CE16, CE18, CE19, CE27, CE29 or ce18, ce31 or None

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