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Article > Platform : Genesys Multicloud CX or GenesysEngage-cloud or GenesysEngage-cloud, PureConnect, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngagecloud or PureConnect, GenesysCloud or Other & ComingSoon: No & Role : Agent, Supervisor or Developer or None & DisplayName : API Events or Logging or Overview or Prerequisites or Upload Customer Profile data & Dimension : ArchFlow or sr or None & Manual : Deployment or Help or PEGuide & Application : Agent Workspace, Agent Setup or Cloud Data Download Service or None

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