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Article > Standalone:
Yes
& Platform :
GenesysEngage-cloud, GenesysCloud or
None
& Product :
Outbound (CX Contact) or
Platform Administration or
Voice Microservices
& Application :
Agent Workspace, Agent Setup or
Callback or
Pulse Reporting or
Recording or
Reporting, Reporting GCXI or
None
Use the filters below to narrow your results.
Agent state and DN events (2) ·
Basic call models (1) ·
Call handling and transfer/conference events (2) ·
Call routing events (2) ·
Call treatment events (2) ·
Deprecation-Agents Dashboard (1) ·
Deprecation-AllNotices (2) ·
Event attributes (3) ·
Handling user data (1) ·
Holding, transferring, and conferencing (1) ·
Monitoring calls (1) ·
Predictive dialing (1) ·
Releasing calls (1) ·
Special cases (1) ·
Working with queues (1)
Showing below up to 22 results in range #1 to #22.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-PA/AllDeprecations
- Draft:PEC-PA/Deprecation-Agent Dashboard
- Draft:VM/Current/VMEventsandModels/AgentStateandDNEvents
- Draft:VM/Current/VMEventsandModels/Attributes
- Draft:VM/Current/VMEventsandModels/BasicCallModels
- Draft:VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents
- Draft:VM/Current/VMEventsandModels/CallRoutingEvents
- Draft:VM/Current/VMEventsandModels/CallTreatmentEvents
D cont.
- Draft:VM/Current/VMEventsandModels/Event attribute descriptions
- Draft:VM/Current/VMEventsandModels/HandlingUserData
- Draft:VM/Current/VMEventsandModels/HoldTransferConference
- Draft:VM/Current/VMEventsandModels/MonitorCalls
- Draft:VM/Current/VMEventsandModels/PredictiveDialing
- Draft:VM/Current/VMEventsandModels/ReleaseCalls
- Draft:VM/Current/VMEventsandModels/SpecialCases
- Draft:VM/Current/VMEventsandModels/WorkWithQueues