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Article > productshort : Draft:GAA or Draft:PEC-AS & Platform : GenesysEngage-cloud, PureConnect or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises, PureConnect, GenesysCloud or GeneysyEngage_cloud or Other & DisplayName : About global settings or Agent State Details Report or Localization or Metrics or None & Dimension : ActionMaps or Analytics or RealTime or None & Manual : Admin or CXContact or Deployment or Designer & Application : Agent Setup, Designer, Platform Administration or Cloud Data Download Service

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