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Article > Role:
Administrator 
& Manual :
CXContact or
GCXIMCPRG or
None
& Application :
Agent Setup, Designer, Platform Administration or
Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI or
Cloud Data Download Service
& Manual :
CXContact or
GCXIMCPRG or
None
& Application :
Agent Setup, Designer, Platform Administration or
Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI or
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