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Article > productshort : PE-GPR or PEC-OU & Platform : GenesysEngage-cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & ComingSoon: No & Role : Administrator, Reviewer or Administrator, Supervisor or Agent, Supervisor or Staff or Other or None & DisplayName : API Events or Overview or Prerequisites or Upload Customer Profile data & Dimension: None & Manual: Help & Application : Agent Desktop or Agent Workspace, Agent Setup or Reporting GCXI or None

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