File: Inbound established no record.png
From Genesys Documentation
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When accepting a call from an unknown customer, the Activity History just created for that interaction will screen pop.
File history
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| Date/Time | Thumbnail | Dimensions | User | Comment | |
|---|---|---|---|---|---|
| current | 10:09, April 1, 2021 | | 3,360 × 1,832 (435 KB) | Margarethe.nitzsche@softphone.it (talk | contribs) | Hidden interaction IDs and phone numbers |
| 20:35, March 29, 2021 |  | 3,360 × 1,832 (399 KB) | Margarethe.nitzsche@softphone.it (talk | contribs) |
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