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Genesys CX Insights Multicloud Projects Reference Guide
About
About Projects
About Genesys CX Insights Projects
About the Genesys CX Insights project
Genesys CX Insights Project
Agent folder
Agent folder
Agent Metrics
Agent Attributes
Billing Data folder
Billing Data folder
Billing Data Metrics
Billing Data Attributes
Business Attribute folder
Business Attribute folder
Business Attribute Metrics
Business Attribute Attributes
Callback folder
Callback folder
Callback Metrics
Callback Attributes
Chat folder
Chat folder
Chat Metrics
Chat Attributes
Co-browse folder
Co-browse folder
Co-browse Metrics
Co-browse Attributes
Designer folder
Designer folder
Designer Metrics
Designer Attributes
Detail folder
Detail folder
Detail Metrics
Detail Attributes
Outbound Contact folder
Outbound Contact folder
Outbound Contact Metrics
Outbound Contact Attributes
Predictive Routing folder
Predictive Routing folder
Predictive Routing Attributes
Queue folder
Queue folder
Queue Metrics
Queue Attributes
Service Objects folder
Service Objects folder
Service Objects Metrics
Service Objects Attributes
Time folder
Time folder
Time Attributes
User Data Call Survey folder
User Data Call Survey folder
User Data Call Survey Attributes
User Data Example folder
User Data Example folder
User Data Example Attributes
About the Genesys CX Insights project for IWD
Genesys CX Insights for IWD project
IWD folder
iWD folder
IWD Metrics
iWD Attributes
Additional Resources
More resources
Genesys Predictive Engagement
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