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- Agents reports
- Agent Conduct Report
- Agent Details Activity Report
- Agent Group Business Attribute Report
- Agent Group Interaction Handling Report
- Agent Group Membership Details Report
- Agent Group Queue Business Attribute Report
- Agent Interaction Hierarchy Report
- Agent Interval Based Report
- Agent Login-Logout Details Report
- Agent Not Ready Report
- Agent Not Ready Reason Code Report
- Agent Omnichannel Activity Report
- Agent Outbound Campaign Report
- Agent Queue Report
- Agent Social Engagement Report
- Agent State Details Report
- Agent Summary Activity Report (Active)
- Agent Summary Activity Report (Interaction)
- Agent Utilization Report
- Agent Wrap Report
- Weekly Agent Group Performance Dashboard
- Weekly Agent Group Utilization Dashboard
- Dashboards
- ANI Details Dashboard
- Agent Performance Dashboard
- Contact Center Dashboard
- Milestone Path Analysis Dashboard
- Queue Dashboard
- Transfer Dashboard
- Supervisor Dashboard
- Weekly Agent Group Performance Dashboard
- Weekly Agent Group Utilization Dashboard
- Weekly Business Attribute Dashboard
- Weekly Queue Summary Dashboard
- Weekly Self Service Containment Dashboard
- Designer reports
- Activity Summary Report
- Application Duration Report
- Application Summary Report
- Assisted Service Interactions by Last Milestone Report
- Blocks Summary Report
- Milestone Summary Report
- Self-Service Statistics Report
- Survey Answer Report
- Survey Statistics Report
- Weekly Self Service Containment Dashboard
- Predictive Routing Reports and Dashboards
- Predictive Routing - AHT & Queue Dashboard
- Predictive Routing - Model Efficiency Dashboard
- Predictive Routing A/B Testing Report
- Predictive Routing Agent Occupancy Dashboard
- Predictive Routing Detail Report
- Predictive Routing Operational Report
- Predictive Routing Queue Statistics Report
- CX Insights for iWD reports and dashboards
- Capture Point Business Value Report
- Capture Point Dashboard
- Capture Point Task Duration Report
- Customer Segment Service Level Report
- Customer Segment Service Level Dashboard
- ETL Audit Dashboard
- Inbound Intraday Email Process Report
- Intraday Process Dashboard
- Intraday Process Report
- Outbound Email Report
- Resource Performance Dashboard
- Resource Performance Report
- Task Age Dashboard
- Task Age Report
- Task Detail Report
- Task Work Detail Report