Difference between revisions of "System/AllContent"

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|TocName=Genesys Engage Workspaces
 
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|Context=Find the content you need for Genesys Engage cloud and cloud private edition.
 
|Context=Find the content you need for Genesys Engage cloud and cloud private edition.
<span style="font-weight:600;">On this page:</span><ul class="related-links"><li>[[#User roles|User Roles]]</li><li>[[#Products and applications|Products and applications]]</li><li>[[#Genesys Engage cloud use cases|Genesys Engage cloud use cases]]</li></ul>
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<span style="font-weight:600;">On this page:</span><ul class="related-links"><li>[[#User roles|User Roles]]</li><li>[[#Features|Features]]</li><li>[[#Apps|Applications & Services]]</li><li>[[#Genesys Engage cloud use cases|Genesys Engage cloud use cases]]</li></ul>
 
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==Features==
 
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Revision as of 17:23, October 14, 2020


Find the content you need for Genesys Engage cloud and cloud private edition.

On this page:

User roles


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Features


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Applications & Services


Workspace About
Workspace About
Genesys Data Layer Genesys Data Layer (GDL) is an infrastructure component for building data pipelines to transfer data among applications. GDL is built on the Apache Kafka distributed data pipeline and streaming platform.
Genesys Dialog Engine Genesys Dialog Engine allows you to create bots for your products through a natural language understanding (NLU) engine that can understand and process information provided as input.
Genesys Predictive Engagement Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture.
nGAGEMENT nGAGEMENT is a cloud-based performance management and employee engagement solution that gamifies your contact center.
Solutions Find high-level overviews describing Genesys offerings.
Widgets Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat.


Genesys Engage cloud use cases


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