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Test Capabilities > STATUS GEC AWS:
2. PM-CONTROLLED 
& NOTES :
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
None
& NOTES :
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
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FEATURE LEVEL GEC AZURE:
STATUS GEC AZURE:
STATUS GEC AWS: (Click arrow to add another value)
NOTES: (Click arrow to add another value)
CAPABILITY AZURE:
None (1) ·
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
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_ChatBot, _VoiceBot (1) ·
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_NA (1) ·
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_WWE, _SIP Phone (1)
CAPABILITY AWS:
None (1) ·
Dialog Engine NLU (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
In-browser WebRTC Support (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Rich Media for Chatbots & Messaging (1) ·
Screen Capture (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
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