Drilldown: Test Capabilities

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Test Capabilities > NOTES : Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or Integration with 3rd party recording solutions or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP

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FEATURE LEVEL GEC AZURE:
TIME EAP GEC AZURE:
TIME PA GEC AZURE:
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