Drilldown: SMART Meta

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SMART Meta

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ID:
Other values:
Title:
Genesys Employee Schedule Preferences (4) · Genesys Lead Engagement (3) · Genesys Voice and Screen Recording (2) · Genesys Outbound Dialer for Sales (2) · Genesys Outbound Dialer (2) · Genesys Quality Management (2) · Genesys Speech Analytics (2) · Genesys Predictive Engagement (2) · Genesys Agent Assist with Google Contact Center AI (2)
Other values:
Subtitle:
Empower employees with self-administration of their schedule (4) · Optimizing work distribution across the enterprise to deliver all promises on time (2) · Record voice and screen interactions (2) · Improve employee performance with quality management (2) · Enrich, prioritize and distribute missed conversion opportunities (2) · Gain basic insight into voice interactions using speech analytics (2)
Other values:
SolutionCategory:
None (13) · Business Optimization (11) · Customer Engagement (37) · Employee Engagement (36) · Marketing (1) · Sales (17)
Solution:
Digital (26) · Inbound (12) · Marketing (1) · Open Platform (4) · Outbound (8) · Sales (8) · Self-Service and Automation (9) · Workforce Engagement (47)

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