Drilldown: HIW

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HIW

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featurename:
Agent Setup (2) · Agent Workspace (2) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-browse (2) · Digital Channels (2) · Email (2) · Genesys Softphone (2) · Gplus Adapter for Salesforce (2) · Intelligent Workload Distribution (2) · IVR (2) · Outbound (2) · Predictive Routing (2) · Recording, Quality Management and Speech Analytics (2) · Reporting (2) · Routing (2) · Voice (2) · Widgets (2) · Workforce Management (2)
productshort:
Other values:
ComingSoon:
No (40)
Role:
None (2) · Administrator (14) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (12) · Administrator, Developer (2) · Administrator, Developer, Supervisor (2) · Developer (2)
DisplayName:
How Agent Setup works (2) · How Agent Workspace works (2) · How Callback works (2) · How Chat works (2) · How Cloud Data Download Service works (2) · How Co-browse works (2) · How Digital Channels works (2) · How Email works (2) · How Genesys Softphone works (2) · How Gplus Adapter for Salesforce works (2) · How Intelligent Workload Distribution works (2) · How IVR works (2) · How Outbound works (2) · How Predictive Routing works (2) · How Recording, Quality Management and Speech Analytics works (2) · How Reporting works (2) · How Routing works (2) · How Voice works (2) · How Widgets works (2) · How Workforce Management works (2)
TocName:
None (6) · Callback (2) · Co-browse (2) · Email (2) · Gplus Adapter SF (2) · How Agent Workspace works (2) · How Chat works (2) · How Digital Channels works (2) · How Genesys Softphone works (2) · How IVR works (2) · How IWD works (2) · How Predictive Routing works (2) · How Recording, Quality Management and Speech Analytics works (2) · How reporting works (2) · How routing works (2) · How voice works (2) · How Widgets works (2) · How Workforce Management works (2)
Dimension:
None (40)
Product:
Agent Setup (2) · Agent Workspace (2) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (2) · Gplus Adapter for Salesforce (2) · Intelligent Workload Distribution (2) · IVR Administration (2) · Outbound (CX Contact) (2) · Reporting (2) · Routing and Designer (2) · Voice (2) · Widgets (2) · Workforce Management (2)
Manual:
None (40)
Standalone:
Yes (40)
Application:
None (4) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · Agent Workspace (2) · Agent Workspace, Agent Setup (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2)
UseCase:
None (22) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · CE27 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
Platform:
GenesysEngage-cloud (40)

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