Drilldown: BDSMetric

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BDSMetric > DeploymentModel : One global instance of Configuration Server DB for each tenant. or One global instance of Genesys Info Mart database for each tenant. or One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|-

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productshort:
Draft:BDS (3) · Draft:System (10)
Role:
None (13)
DisplayName:
Callback seats (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Intelligent Workload Distribution (IWD) (1) · Outbound Campaign Transactions (1) · Supervisor and other non-agent personnel - access and metering (1) · Voice 1 bundle (1) · Voice 2 bundle (1) · Voicemail (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
Callback seats (1) · Digital 1 (1) · Digital 2 (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Intelligent Workload Distribution (1) · Outbound campaign transactions (1) · Supervisor access and metering (1) · Voice 1 (1) · Voice 2 (1) · Voicemail (1) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (13)
Product:
None (5) · Billing Data Service (3) · System-Level Documentation (5)
Manual:
GenesysChoice (10) · User (3)
UseCase:
None (13)
UnitOfMeasure:
Agent Count (1) · agents count (2) · Objects count (2) · places count (1) · User (7)
MetricName:
None (1) · bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · cim_premise_places (1) · cim_premise_users (1) · cx_contact_interactions (1) · seats_callback (1) · seats_third_party (1) · voicemail_boxes_gim (1)
MetricScope:
Global (4) · Region (9)
DataSource:
Configuration Server DB (1) · Genesys Info Mart database (7) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (3)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (13)
ChoiceMetrics:
None (13)

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