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Article > Role : Administrator, Agent, Supervisor or Administrator, Supervisor

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Standalone:
No (232) · Yes (16)
productshort:
Draft:ContentAdmin (1) · Draft:PEC-AD (2) · Draft:PEC-Chat (1) · Draft:PEC-Email (1) · Draft:PEC-REP (118) · Draft:PEC-Voice (1) · Draft:PEC-WFM (2) · PEC-AD (2) · PEC-Chat (1) · PEC-Email (1) · PEC-REP (115) · PEC-Voice (1) · PEC-WFM (2)
Platform:
None (11) · GenesysEngage-cloud (235) · GenesysEngage-onpremises (2)
ComingSoon:
None (4) · No (244)
Role: (Click arrow to add another value)
DisplayName:
Agent Details Activity Report (5) · Final Disposition Dashboard (4) · Weekly Business Attribute Dashboard (4) · Agent State Details Report (4) · Weekly Agent Group Performance Dashboard (4) · Agent Login-Logout Details Report (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Queue Summary Dashboard (4) · Weekly Self Service Containment Dashboard (4) · Agent Group Membership Details Report (4) · Bot Analytical Dashboard (4)
Other values:
TocName:
None (28) · Agent Details Activity Report (5) · Bot Analytical Dashboard (4) · Final Disposition Dashboard (4) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4)
Other values:
Dimension:
None (246) · RealTime (2)
Product:
None (1) · Agent Workspace (4) · Chat (2) · Email (2) · Internal Content Administration (1) · Reporting (232) · Voice (2) · Workforce Management (4)
Manual:
None (16) · Admin (1) · RPRT (227) · RT (4)
Application:
Agent Workspace (2) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Designer, Platform Administration (2) · Pulse Reporting (4) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting GCXI (17) · Reporting, Reporting GCXI (206) · WEM (1) · Workforce Administration, Workforce Management (2)
UseCase:
None (240) · CE01, CE02, CE03 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (248)

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