User contributions
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- 16:58, April 4, 2024 (diff | hist) . . (+48) . . UseCases/Current/GenesysCloud/BO01 (current)
- 16:15, April 4, 2024 (diff | hist) . . (-54) . . UseCases/Current/GenesysCloud/BO01
- 14:27, July 20, 2023 (diff | hist) . . (-2) . . UseCases/Current/GenesysCloud/CE16 (current)
- 10:07, May 26, 2023 (diff | hist) . . (+779) . . UseCases/Current/GenesysCloud/WE01 (current)
- 09:48, May 9, 2023 (diff | hist) . . (-44) . . UseCases/Current/GenesysCloud/WE01
- 12:00, April 4, 2023 (diff | hist) . . (+511) . . UseCases/Current/GenesysCloud/CE11 (UCC: Updated Business Logic based on PM Review) (current)
- 09:55, March 14, 2023 (diff | hist) . . (+1,121) . . UseCases/Current/GenesysCloud/EE31 (UCC: Use Case will now cover native Genesys Agent Assist product) (current)
- 11:06, December 9, 2022 (diff | hist) . . (-868) . . UseCases (Published) (current)
- 11:06, December 9, 2022 (diff | hist) . . (-796) . . Draft:UseCases (current)
- 12:35, November 22, 2022 (diff | hist) . . (+2,471) . . UseCases/Current/GenesysCloud/CE12 (UCC: Republished use case to include email capabilities) (current)
- 12:57, November 21, 2022 (diff | hist) . . (+31) . . CE12/Canonical (current)
- 09:35, November 18, 2022 (diff | hist) . . (+951) . . UseCases/Current/GenesysCloud/WE03 (current)
- 17:47, November 9, 2022 (diff | hist) . . (-292) . . UseCases/Current/PureConnect/CE16 (UCC: Removed references to Multicloud CX) (current)
- 16:28, November 8, 2022 (diff | hist) . . (-31) . . UseCases/Current/GenesysEngage-onpremises/SL06 (UCC: Removed references to Multicloud CX) (current)
- 16:19, November 8, 2022 (diff | hist) . . (-394) . . UseCases/Current/GenesysEngage-onpremises/EE25 (UCC: Removed references to Multicloud CX) (current)
- 16:16, November 8, 2022 (diff | hist) . . (-411) . . UseCases/Current/GenesysEngage-onpremises/EE24 (UCC: Removed references to Multicloud CX) (current)
- 16:08, November 8, 2022 (diff | hist) . . (-402) . . UseCases/Current/GenesysEngage-onpremises/EE23 (UCC: Removed references to Multicloud CX) (current)
- 16:05, November 8, 2022 (diff | hist) . . (-336) . . UseCases/Current/GenesysEngage-onpremises/EE22 (UCC: Removed references to Multicloud CX) (current)
- 15:21, November 8, 2022 (diff | hist) . . (-412) . . UseCases/Current/GenesysEngage-onpremises/EE11 (UCC: Removed references to Multicloud CX) (current)
- 15:19, November 8, 2022 (diff | hist) . . (-408) . . UseCases/Current/GenesysEngage-onpremises/EE10-D (UCC: Removed references to Multicloud CX) (current)
- 15:17, November 8, 2022 (diff | hist) . . (-408) . . UseCases/Current/GenesysEngage-onpremises/EE10-C (UCC: Removed references to Multicloud CX) (current)
- 15:15, November 8, 2022 (diff | hist) . . (-408) . . UseCases/Current/GenesysEngage-onpremises/EE10-B (UCC: Removed references to Multicloud CX) (current)
- 15:13, November 8, 2022 (diff | hist) . . (-408) . . UseCases/Current/GenesysEngage-onpremises/EE10-A (UCC: Removed references to Multicloud CX) (current)
- 15:10, November 8, 2022 (diff | hist) . . (-460) . . UseCases/Current/GenesysEngage-onpremises/EE03 (UCC: Removed references to Multicloud CX) (current)
- 15:07, November 8, 2022 (diff | hist) . . (-460) . . UseCases/Current/GenesysEngage-onpremises/EE02 (UCC: Removed references to Multicloud CX) (current)
- 15:04, November 8, 2022 (diff | hist) . . (-464) . . UseCases/Current/GenesysEngage-onpremises/EE01 (UCC: Removed references to Multicloud CX) (current)
- 13:31, November 8, 2022 (diff | hist) . . (-93) . . UseCases/Current/GenesysEngage-onpremises/CE41 (UCC: Removed references to Multicloud CX) (current)
- 13:27, November 8, 2022 (diff | hist) . . (-46) . . UseCases/Current/GenesysEngage-onpremises/CE31 (current)
- 13:17, November 8, 2022 (diff | hist) . . (+87) . . CE31/Canonical (current)
- 12:53, November 8, 2022 (diff | hist) . . (-206) . . UseCases/Current/GenesysEngage-onpremises/CE16 (UCC: Removed references to Multicloud CX) (current)
- 12:49, November 8, 2022 (diff | hist) . . (-26) . . UseCases/Current/GenesysEngage-onpremises/CE11 (UCC: Removed references to Multicloud CX) (current)
- 12:38, November 8, 2022 (diff | hist) . . (-126) . . UseCases/Current/GenesysEngage-onpremises/CE09 (UCC: Removed references to Multicloud CX) (current)
- 12:08, November 8, 2022 (diff | hist) . . (-198) . . UseCases/Current/GenesysEngage-onpremises/CE07 (UCC: Removed references to Multicloud CX) (current)
- 11:56, November 8, 2022 (diff | hist) . . (-42) . . UseCases/Current/GenesysEngage-onpremises/CE01 (UCC: Removed references to Multicloud CX) (current)
- 11:52, November 8, 2022 (diff | hist) . . (-26) . . UseCases/Current/GenesysEngage-onpremises/BO06 (UCC: Removed references to Multicloud CX) (current)
- 11:43, November 8, 2022 (diff | hist) . . (-6) . . UseCases/Current/GenesysEngage-onpremises/BO04 (UCC: Removed references to Multicloud CX) (current)
- 11:23, November 8, 2022 (diff | hist) . . (-76) . . UseCases/Current/GenesysEngage-onpremises/BO03 (UCC: Removed references to Multicloud CX) (current)
- 10:40, November 8, 2022 (diff | hist) . . (-119) . . UseCases/Current/GenesysEngage-onpremises/BO02 (UCC: Removed references to Multicloud CX) (current)
- 16:01, October 4, 2022 (diff | hist) . . (+780) . . N UseCases/Current/PureConnect/Interdependencies (Created page with "{{Article |Standalone=No |DisplayName=Interdependencies |Context=This page lists all PureConnect use cases and their mandatory / Optional interdependencies as well as any exce...")
- 15:52, October 4, 2022 (diff | hist) . . (+72) . . UseCases
- 12:02, September 23, 2022 (diff | hist) . . (+44) . . EE31/Canonical (current)
- 10:51, September 23, 2022 (diff | hist) . . (+69) . . EE31/Canonical
- 14:45, September 15, 2022 (diff | hist) . . (+540) . . UseCases/Current/GenesysCloud/WE02 (UCC: Updated Story & Business Context) (current)
- 15:55, August 22, 2022 (diff | hist) . . (-17) . . UseCases/Current/GenesysEngage-onpremises/EE30 (UCC: Updated Agent Desktop to Agent Workspace) (current)
- 15:51, August 22, 2022 (diff | hist) . . (-618) . . UseCases/Current/GenesysEngage-onpremises/CE34 (UCC: Updated Agent Desktop to Agent Workspace) (current)
- 15:40, August 22, 2022 (diff | hist) . . (+5) . . UseCases/Current/GenesysEngage-onpremises/CE22 (UCC: Updated Agent Desktop to Agent Workspace) (current)
- 15:33, August 22, 2022 (diff | hist) . . (+4) . . UseCases/Current/GenesysEngage-onpremises/CE20 (UCC: Updated Agent Desktop to Agent Workspace) (current)
- 15:29, August 22, 2022 (diff | hist) . . (+3) . . UseCases/Current/GenesysEngage-onpremises/CE19 (UCC: Updated Agent Desktop to Agent Workspace) (current)
- 13:37, August 22, 2022 (diff | hist) . . (-6) . . UseCases/Current/GenesysEngage-onpremises/CE18 (UCC: Updated Agent Desktop to Agent Workspace) (current)
- 13:29, August 22, 2022 (diff | hist) . . (-13) . . UseCases/Current/GenesysEngage-onpremises/CE16 (UCC: Updated Agent Desktop to Agent Workspace)
- 12:54, August 22, 2022 (diff | hist) . . (+6) . . UseCases/Current/GenesysEngage-onpremises/CE07 (UCC: Updated Agent Desktop to Agent Workspace)
- 12:43, August 22, 2022 (diff | hist) . . (+13) . . UseCases/Current/GenesysEngage-onpremises/CE02 (UCC: Updated Agent Desktop to Agent Workspace) (current)
- 12:31, August 22, 2022 (diff | hist) . . (+4) . . UseCases/Current/GenesysEngage-onpremises/CE01 (UCC: Updated Agent Desktop to Agent Workspace)
- 12:15, August 22, 2022 (diff | hist) . . (-138) . . UseCases/Current/GenesysEngage-onpremises/BO11 (UCC: Updated Agent Desktop to Agent Workspace) (current)
- 11:36, August 22, 2022 (diff | hist) . . (+4) . . UseCases/Current/GenesysEngage-onpremises/BO06
- 11:19, August 22, 2022 (diff | hist) . . (+4) . . UseCases/Current/GenesysEngage-onpremises/BO04
- 14:35, August 18, 2022 (diff | hist) . . (-1) . . UseCases/Current/GenesysCloud/CE37 (current)
- 15:04, July 22, 2022 (diff | hist) . . (+165) . . UseCases/Current/GenesysCloud/WE01
- 14:57, July 15, 2022 (diff | hist) . . (-68) . . UseCases/Current/GenesysCloud/WE01
- 14:53, July 12, 2022 (diff | hist) . . (+557) . . UseCases/Current/GenesysCloud/WE01 (UCC: Updated with Dilips edits)
- 13:50, July 12, 2022 (diff | hist) . . (-5) . . UseCases/Current/GenesysCloud/CE34 (current)
- 15:28, July 11, 2022 (diff | hist) . . (-24) . . UseCases/Current/GenesysCloud/CE37
- 11:33, July 11, 2022 (diff | hist) . . (-30) . . UseCases/Current/PureConnect/CE22 (current)
- 11:04, July 8, 2022 (diff | hist) . . (-21) . . UseCases/Current/GenesysEngage-onpremises/EE09 (current)
- 17:08, July 7, 2022 (diff | hist) . . (-44) . . UseCases/Current/GenesysEngage-onpremises/CE34
- 17:02, July 7, 2022 (diff | hist) . . (-10) . . UseCases/Current/GenesysEngage-onpremises/CE31
- 15:33, June 23, 2022 (diff | hist) . . (+5) . . UseCases/Current/PureConnect/Augment (current)
- 15:33, June 23, 2022 (diff | hist) . . (+5) . . UseCases/Current/GenesysEngage-onpremises/Augment (current)
- 15:32, June 23, 2022 (diff | hist) . . (+5) . . UseCases/Current/GenesysEngage-cloud/Augment (current)
- 15:29, June 23, 2022 (diff | hist) . . (+7) . . Template:UseCaseBenefitsArticle (current)
- 15:28, June 23, 2022 (diff | hist) . . (-5) . . Template:UseCaseBenefitsArticle
- 15:13, June 23, 2022 (diff | hist) . . (+4) . . UseCases/Current/GenesysCloud/Augment (current)
- 13:37, June 1, 2022 (diff | hist) . . (+100) . . UseCases/Current/GenesysCloud/EE31
- 13:35, June 1, 2022 (diff | hist) . . (+6,831) . . N UseCases/Current/GenesysCloud/EE31 (UCC: Published Use Case)
- 13:21, June 1, 2022 (diff | hist) . . (-46) . . UseCases/Current/GenesysCloud/CE34
- 14:53, May 17, 2022 (diff | hist) . . (+24) . . CE12/Canonical
- 13:40, April 27, 2022 (diff | hist) . . (+4) . . EE31/Canonical
- 13:39, April 27, 2022 (diff | hist) . . (-43) . . CE12/Canonical
- 15:14, March 22, 2022 (diff | hist) . . (+1,259) . . Draft:UseCases
- 15:12, March 22, 2022 (diff | hist) . . (-1,265) . . Draft:UseCases
- 11:27, March 4, 2022 (diff | hist) . . (-103) . . WE03/Canonical (USC: Updated Challenge and Solution) (current)
- 12:00, January 5, 2022 (diff | hist) . . (+269) . . UseCases/Current/GenesysCloud/WE02
- 16:09, October 19, 2020 (diff | hist) . . (-56) . . UseCases/Current/GenesysCloud/CE07
- 13:10, October 15, 2020 (diff | hist) . . (+46) . . UseCases/Current/GenesysCloud/CE43
- 10:12, October 15, 2020 (diff | hist) . . (0) . . UseCases/Current/GenesysCloud/WE02
- 10:10, October 15, 2020 (diff | hist) . . (0) . . UseCases/Current/GenesysCloud/WE01
- 10:09, October 15, 2020 (diff | hist) . . (-7) . . UseCases/Current/GenesysCloud/CE41 (UCC: Updated interdependencies)
- 10:07, October 15, 2020 (diff | hist) . . (-503) . . UseCases/Current/GenesysCloud/CE27 (UCC: Updated interdependencies)
- 10:02, October 15, 2020 (diff | hist) . . (0) . . UseCases/Current/GenesysCloud/CE11 (UCC: Updated interdependencies)
- 10:00, October 15, 2020 (diff | hist) . . (-309) . . UseCases/Current/GenesysCloud/CE09 (UCC: Updated interdependencies)
- 09:57, October 15, 2020 (diff | hist) . . (-11) . . UseCases/Current/GenesysCloud/CE08
- 09:55, October 15, 2020 (diff | hist) . . (-376) . . UseCases/Current/GenesysCloud/CE07 (UCC: Updated interdependencies)
- 15:21, October 14, 2020 (diff | hist) . . (+30) . . UseCases/Public/GenesysCloud/CE03 (Published) (Tag: New redirect)
- 15:21, October 14, 2020 (diff | hist) . . (+30) . . Draft:UseCases/Public/GenesysCloud/CE03 (Redirected page to UseCases/Public/GenesysCloud/CE43) (Tag: New redirect)
- 15:21, October 14, 2020 (diff | hist) . . (-9,469) . . UseCases/Current/GenesysCloud/CE03 (Redirected page to UseCases/Current/GenesysCloud/CE43) (current) (Tag: New redirect)
- 14:49, October 14, 2020 (diff | hist) . . (+30) . . UseCases/Public/GenesysCloud/CE01 (Published) (Tag: New redirect)
- 14:49, October 14, 2020 (diff | hist) . . (+30) . . Draft:UseCases/Public/GenesysCloud/CE01 (Redirected page to UseCases/Public/GenesysCloud/CE43) (Tag: New redirect)
- 14:43, October 14, 2020 (diff | hist) . . (-14,304) . . UseCases/Current/GenesysCloud/CE01 (Redirected page to UseCases/Current/GenesysCloud/CE43) (current) (Tag: New redirect)
- 17:09, October 12, 2020 (diff | hist) . . (+56) . . UseCases/Current/GenesysCloud/OP04
- 17:08, October 12, 2020 (diff | hist) . . (+37) . . UseCases/Current/GenesysCloud/OP02
- 17:07, October 12, 2020 (diff | hist) . . (+112) . . UseCases/Current/GenesysCloud/OP01
- 13:53, October 12, 2020 (diff | hist) . . (-37) . . UseCases/Current/GenesysCloud/OP04
- 12:42, October 12, 2020 (diff | hist) . . (-18) . . UseCases/Current/GenesysCloud/OP01
- 11:45, October 12, 2020 (diff | hist) . . (+1,639) . . UseCases/Current/GenesysCloud/OP04
- 11:43, October 12, 2020 (diff | hist) . . (-10) . . UseCases/Current/GenesysCloud/OP02
- 15:25, October 9, 2020 (diff | hist) . . (-18) . . UseCases/Current/GenesysCloud/OP01
- 09:57, October 9, 2020 (diff | hist) . . (+302) . . UseCases/Current/GenesysCloud/CE43
- 17:12, October 8, 2020 (diff | hist) . . (-9) . . UseCases/Current/GenesysCloud/CE11
- 16:39, October 8, 2020 (diff | hist) . . (-72) . . UseCases/Current/GenesysCloud/CE11
- 10:49, October 8, 2020 (diff | hist) . . (+200) . . UseCases/Current/GenesysEngage-onpremises/SL06
- 17:36, October 6, 2020 (diff | hist) . . (-2) . . SL21/Canonical
- 17:35, October 6, 2020 (diff | hist) . . (-2) . . SL01/Canonical
- 17:33, October 6, 2020 (diff | hist) . . (-2) . . EE33/Canonical
- 17:32, October 6, 2020 (diff | hist) . . (-2) . . CE39/Canonical
- 17:28, October 6, 2020 (diff | hist) . . (-2) . . CE24/Canonical
- 17:00, October 5, 2020 (diff | hist) . . (-610) . . UseCases/Current/GenesysCloud/OP02
- 16:11, October 2, 2020 (diff | hist) . . (-1) . . UseCases/Current/GenesysEngage-onpremises/CE37
- 11:47, October 1, 2020 (diff | hist) . . (+29) . . UseCases/Current/GenesysCloud/WE02
- 11:35, September 30, 2020 (diff | hist) . . (+681) . . UseCases/Current/GenesysEngage-onpremises/CE34
- 10:33, September 30, 2020 (diff | hist) . . (-16) . . UseCases/Current/GenesysEngage-onpremises/SL06
- 10:07, September 30, 2020 (diff | hist) . . (-318) . . UseCases/Current/GenesysEngage-onpremises/CE10
- 10:00, September 30, 2020 (diff | hist) . . (-395) . . UseCases/Current/GenesysEngage-onpremises/BO06
- 18:04, September 29, 2020 (diff | hist) . . (+2,407) . . UseCases/Current/GenesysCloud/CE34
- 16:00, September 29, 2020 (diff | hist) . . (-259) . . UseCases/Current/GenesysCloud/CE43
- 15:52, September 29, 2020 (diff | hist) . . (+812) . . UseCases/Current/GenesysEngage-onpremises/BO02
- 15:42, September 29, 2020 (diff | hist) . . (+194) . . UseCases/Current/PureConnect/CE37
- 12:48, September 29, 2020 (diff | hist) . . (-3) . . UseCases/Public/GenesysEngage-cloud/SL09 (Published) (Tag: New redirect)
- 12:48, September 29, 2020 (diff | hist) . . (-3) . . Draft:UseCases/Public/GenesysEngage-cloud/SL09 (Redirected page to UseCases/Public/GenesysEngage-cloud/CE37) (Tag: New redirect)
- 12:46, September 29, 2020 (diff | hist) . . (+42) . . UseCases/Public/GenesysEngage-onpremises/SL09 (Published) (Tag: New redirect)
- 12:46, September 29, 2020 (diff | hist) . . (+42) . . Draft:UseCases/Public/GenesysEngage-onpremises/SL09 (Redirected page to UseCases/Public/GenesysEngage-onpremises/CE37) (Tag: New redirect)
- 12:45, September 29, 2020 (diff | hist) . . (-12,730) . . UseCases/Current/GenesysEngage-cloud/SL09 (Redirected page to UseCases/Current/GenesysEngage-cloud/CE37) (current) (Tag: New redirect)
- 12:43, September 29, 2020 (diff | hist) . . (-13,102) . . UseCases/Current/GenesysEngage-onpremises/SL09 (Redirected page to UseCases/Current/GenesysEngage-onpremises/CE37) (current) (Tag: New redirect)
- 11:28, September 29, 2020 (diff | hist) . . (+1,072) . . UseCases/Current/GenesysEngage-onpremises/CE37
- 14:45, September 24, 2020 (diff | hist) . . (-3) . . Draft:UseCases/Public/PureConnect/SL09 (Redirected page to UseCases/Public/PureConnect/CE37) (Tag: New redirect)
- 14:44, September 24, 2020 (diff | hist) . . (-3) . . UseCases/Public/PureConnect/SL09 (Redirected page to UseCases/Public/PureConnect/CE37) (Tag: New redirect)
- 14:42, September 24, 2020 (diff | hist) . . (-12,947) . . UseCases/Current/PureConnect/SL09 (Redirected page to UseCases/Current/PureConnect/CE37) (current) (Tag: New redirect)
- 18:04, September 23, 2020 (diff | hist) . . (+1,754) . . UseCases/Current/PureConnect/CE37
- 09:05, September 23, 2020 (diff | hist) . . (-161) . . UseCases/Current/GenesysCloud/CE41
- 09:04, September 23, 2020 (diff | hist) . . (-199) . . UseCases/Current/PureConnect/CE41
- 08:58, September 23, 2020 (diff | hist) . . (-260) . . UseCases/Current/GenesysEngage-onpremises/CE41
- 15:16, September 21, 2020 (diff | hist) . . (+42) . . UseCases/Public/GenesysEngage-onpremises/SL05 (Published) (Tag: New redirect)
- 15:16, September 21, 2020 (diff | hist) . . (+42) . . Draft:UseCases/Public/GenesysEngage-onpremises/SL05 (Redirected page to UseCases/Public/GenesysEngage-onpremises/BO02) (Tag: New redirect)
- 15:09, September 21, 2020 (diff | hist) . . (-6) . . UseCases/Public/GenesysEngage-cloud/SL05 (Changed redirect target from Draft:UseCases/Public/GenesysEngage-cloud/BO02 to UseCases/Public/GenesysEngage-cloud/BO02) (Tag: Redirect target changed)
- 14:54, September 21, 2020 (diff | hist) . . (-6) . . Draft:UseCases/Public/GenesysEngage-cloud/SL05 (Changed redirect target from Draft:UseCases/Public/GenesysEngage-cloud/BO02 to UseCases/Public/GenesysEngage-cloud/BO02) (Tag: Redirect target changed)
- 14:48, September 21, 2020 (diff | hist) . . (+3) . . UseCases/Public/GenesysEngage-cloud/SL05 (Published) (Tag: New redirect)
- 14:47, September 21, 2020 (diff | hist) . . (-38) . . UseCases/Public/GenesysEngage-cloud/BO02 (Published)
- 14:47, September 21, 2020 (diff | hist) . . (+3) . . Draft:UseCases/Public/GenesysEngage-cloud/SL05 (Redirected page to Draft:UseCases/Public/GenesysEngage-cloud/BO02) (Tag: New redirect)
- 14:31, September 21, 2020 (diff | hist) . . (-1) . . UseCases/Current/GenesysEngage-cloud/SL05 (Redirected page to UseCases/Current/GenesysEngage-cloud/BO02) (current) (Tag: New redirect)
- 14:29, September 21, 2020 (diff | hist) . . (-40,040) . . UseCases/Current/GenesysEngage-cloud/SL05 (Replaced content with "# REDIRECT UseCases/Current/GenesysEngage-cloud/BO02") (Tag: Replaced)
- 14:28, September 21, 2020 (diff | hist) . . (-37,675) . . UseCases/Current/GenesysEngage-onpremises/SL05 (Redirected page to UseCases/Current/GenesysEngage-onpremises/BO02) (current) (Tag: New redirect)
- 14:13, September 21, 2020 (diff | hist) . . (-6) . . UseCases/Current/GenesysEngage-onpremises/EE26
- 14:08, September 21, 2020 (diff | hist) . . (-14) . . UseCases/Current/GenesysEngage-onpremises/BO11
- 14:04, September 21, 2020 (diff | hist) . . (-26) . . UseCases/Current/GenesysEngage-onpremises/BO11
- 17:23, September 18, 2020 (diff | hist) . . (+20) . . UseCases/Current/GenesysCloud/WE01
- 10:25, September 18, 2020 (diff | hist) . . (+77) . . UseCases/Current/GenesysCloud/WE01
- 11:55, September 17, 2020 (diff | hist) . . (+329) . . UseCases/Current/GenesysCloud/CE03
- 09:10, September 17, 2020 (diff | hist) . . (+182) . . UseCases/Current/GenesysEngage-onpremises/CE16
- 14:12, September 11, 2020 (diff | hist) . . (+451) . . UseCases/Current/GenesysEngage-onpremises/CE02
- 14:10, September 11, 2020 (diff | hist) . . (+4,971) . . UseCases/Current/GenesysEngage-onpremises/BO11
- 14:04, September 11, 2020 (diff | hist) . . (+586) . . UseCases/Current/GenesysCloud/CE31
- 14:03, September 11, 2020 (diff | hist) . . (+2,105) . . UseCases/Current/GenesysCloud/CE16
- 10:30, September 11, 2020 (diff | hist) . . (+1,636) . . UseCases/Current/GenesysCloud/WE01
- 16:47, September 10, 2020 (diff | hist) . . (+646) . . UseCases/Current/PureConnect/CE16
- 13:42, September 2, 2020 (diff | hist) . . (-4) . . UseCases/Internal/Admin/Benefits (Published)
- 13:41, September 2, 2020 (diff | hist) . . (-4) . . Draft:UseCases/Internal/Admin/Benefits
- 09:37, September 1, 2020 (diff | hist) . . (+2,421) . . UseCases/Current/GenesysEngage-onpremises/CE34
- 09:34, September 1, 2020 (diff | hist) . . (0) . . UseCases/Current/GenesysEngage-onpremises/CE11
- 09:31, September 1, 2020 (diff | hist) . . (-11,348) . . UseCases/Current/GenesysEngage-onpremises/CE01
- 09:28, September 1, 2020 (diff | hist) . . (+10,624) . . UseCases/Current/GenesysEngage-onpremises/BO02
- 19:33, August 18, 2020 (diff | hist) . . (+869) . . BO02/Canonical
- 15:28, August 18, 2020 (diff | hist) . . (+6) . . WE01/Canonical
- 16:10, August 17, 2020 (diff | hist) . . (-174) . . UseCases/Current/GenesysEngage-onpremises/CE02
- 15:58, August 17, 2020 (diff | hist) . . (-200) . . UseCases/Current/GenesysCloud/CE43
- 15:55, August 17, 2020 (diff | hist) . . (-176) . . UseCases/Current/GenesysEngage-onpremises/CE02
- 15:43, August 17, 2020 (diff | hist) . . (-4,696) . . UseCases/Current/PureConnect/CE11
- 11:53, August 12, 2020 (diff | hist) . . (+1,709) . . UseCases/Current/PureConnect/CE11
- 11:50, August 12, 2020 (diff | hist) . . (+22) . . UseCases/Current/PureConnect/CE11
- 11:45, August 12, 2020 (diff | hist) . . (+8) . . UseCases/Current/PureConnect/BO02
- 10:54, August 12, 2020 (diff | hist) . . (-5) . . UseCases/Current/GenesysEngage-onpremises/CE19
- 10:39, August 12, 2020 (diff | hist) . . (0) . . UseCases/Current/GenesysEngage-onpremises/EE12
- 10:37, August 12, 2020 (diff | hist) . . (-9) . . UseCases/Current/GenesysEngage-onpremises/EE10-A
- 10:35, August 12, 2020 (diff | hist) . . (+9) . . UseCases/Current/GenesysEngage-onpremises/CE21
- 10:33, August 12, 2020 (diff | hist) . . (-6) . . UseCases/Current/GenesysEngage-onpremises/CE19
- 10:18, August 12, 2020 (diff | hist) . . (-195) . . UseCases/Current/GenesysEngage-onpremises/CE19
- 10:14, August 12, 2020 (diff | hist) . . (0) . . UseCases/Current/GenesysEngage-onpremises/CE16
- 10:05, August 12, 2020 (diff | hist) . . (+14) . . UseCases/Current/GenesysEngage-onpremises/CE03
- 17:27, August 11, 2020 (diff | hist) . . (+18) . . UseCases/Current/GenesysEngage-onpremises/CE19
- 13:34, August 11, 2020 (diff | hist) . . (+28) . . UseCases/Current/GenesysCloud/WE02
- 13:32, August 11, 2020 (diff | hist) . . (-318) . . UseCases/Current/GenesysCloud/WE01
- 13:17, August 11, 2020 (diff | hist) . . (+10) . . UseCases/Current/GenesysCloud/OP01
- 13:16, August 11, 2020 (diff | hist) . . (+8) . . UseCases/Current/GenesysCloud/CE43
- 13:08, August 11, 2020 (diff | hist) . . (+1,292) . . UseCases/Current/GenesysCloud/CE11
- 12:57, August 11, 2020 (diff | hist) . . (-309) . . UseCases/Current/GenesysCloud/CE03
- 12:34, August 11, 2020 (diff | hist) . . (+28) . . UseCases/Current/PureConnect/OP01
- 12:33, August 11, 2020 (diff | hist) . . (+4,041) . . UseCases/Current/PureConnect/CE37
- 12:31, August 11, 2020 (diff | hist) . . (+23) . . UseCases/Current/PureConnect/CE11
- 12:29, August 11, 2020 (diff | hist) . . (-26) . . UseCases/Current/PureConnect/CE08
- 12:20, August 11, 2020 (diff | hist) . . (-391) . . UseCases/Current/PureConnect/BO07
- 12:19, August 11, 2020 (diff | hist) . . (-16) . . UseCases/Current/PureConnect/BO02
- 12:16, August 11, 2020 (diff | hist) . . (+3,541) . . UseCases/Current/GenesysEngage-cloud/SL05
- 10:33, August 11, 2020 (diff | hist) . . (0) . . N File:Image45.png (current)
- 10:23, August 11, 2020 (diff | hist) . . (+2,235) . . UseCases/Current/GenesysEngage-onpremises/SL05
- 10:21, August 11, 2020 (diff | hist) . . (+18) . . UseCases/Current/GenesysEngage-onpremises/EE12
- 10:19, August 11, 2020 (diff | hist) . . (+10) . . UseCases/Current/GenesysEngage-onpremises/EE10-A
- 09:45, August 11, 2020 (diff | hist) . . (+12) . . UseCases/Current/GenesysEngage-onpremises/EE01
- 17:26, August 10, 2020 (diff | hist) . . (+9) . . UseCases/Current/GenesysEngage-onpremises/CE21
- 17:25, August 10, 2020 (diff | hist) . . (-4,923) . . UseCases/Current/GenesysEngage-onpremises/CE19
- 17:17, August 10, 2020 (diff | hist) . . (+7,532) . . UseCases/Current/GenesysEngage-onpremises/CE16
- 17:08, August 10, 2020 (diff | hist) . . (+8) . . UseCases/Current/GenesysEngage-onpremises/CE22
- 17:03, August 10, 2020 (diff | hist) . . (-299) . . UseCases/Current/GenesysEngage-onpremises/CE13
- 17:00, August 10, 2020 (diff | hist) . . (-1,244) . . UseCases/Current/GenesysEngage-onpremises/CE11
- 16:49, August 10, 2020 (diff | hist) . . (-21) . . UseCases/Current/GenesysEngage-onpremises/CE03
- 16:47, August 10, 2020 (diff | hist) . . (-5,175) . . UseCases/Current/GenesysEngage-onpremises/CE02
- 11:57, August 6, 2020 (diff | hist) . . (+311) . . UseCases/Current/GenesysEngage-onpremises/BO02
- 12:20, July 31, 2020 (diff | hist) . . (0) . . N File:CE43.jpg (current)
- 12:19, July 31, 2020 (diff | hist) . . (+20) . . CE43/Canonical
- 09:40, July 31, 2020 (diff | hist) . . (+170) . . UseCases/Current/GenesysCloud/CE43
- 09:40, July 28, 2020 (diff | hist) . . (+94) . . UseCases/Current/PureConnect/CE02
- 09:43, July 21, 2020 (diff | hist) . . (-270) . . UseCases/Current/GenesysCloud/CE43
- 09:19, July 21, 2020 (diff | hist) . . (-479) . . UseCases/Current/GenesysCloud/CE16
- 17:17, July 20, 2020 (diff | hist) . . (-367) . . UseCases/Current/PureConnect/EE09
- 17:15, July 20, 2020 (diff | hist) . . (-305) . . UseCases/Current/PureConnect/EE08
- 17:09, July 20, 2020 (diff | hist) . . (-26) . . UseCases/Current/PureConnect/CE29
- 17:02, July 20, 2020 (diff | hist) . . (-358) . . UseCases/Current/PureConnect/CE22
- 16:15, July 20, 2020 (diff | hist) . . (+2) . . UseCases/Current/GenesysCloud/WE02
- 15:21, July 20, 2020 (diff | hist) . . (-70) . . WE01/Canonical
- 12:54, July 20, 2020 (diff | hist) . . (-508) . . UseCases/Current/PureConnect/CE19
- 12:46, July 20, 2020 (diff | hist) . . (-384) . . UseCases/Current/PureConnect/CE18
- 12:43, July 20, 2020 (diff | hist) . . (-343) . . UseCases/Current/PureConnect/CE16
- 12:14, July 20, 2020 (diff | hist) . . (-7) . . UseCases/Current/PureConnect/CE11
- 12:14, July 20, 2020 (diff | hist) . . (-367) . . UseCases/Current/PureConnect/CE11
- 12:11, July 20, 2020 (diff | hist) . . (-367) . . UseCases/Current/PureConnect/CE03
- 12:07, July 20, 2020 (diff | hist) . . (-406) . . UseCases/Current/PureConnect/CE02
- 11:50, July 20, 2020 (diff | hist) . . (-458) . . UseCases/Current/PureConnect/BO11
- 11:47, July 20, 2020 (diff | hist) . . (-342) . . UseCases/Current/PureConnect/BO02
- 14:58, July 16, 2020 (diff | hist) . . (-368) . . UseCases/Current/GenesysEngage-cloud/SL05
- 17:19, July 15, 2020 (diff | hist) . . (-390) . . UseCases/Current/GenesysEngage-onpremises/SL06
- 17:13, July 15, 2020 (diff | hist) . . (-455) . . UseCases/Current/GenesysEngage-onpremises/SL05
- 17:02, July 15, 2020 (diff | hist) . . (-32) . . UseCases/Current/GenesysEngage-onpremises/EE26
- 17:00, July 15, 2020 (diff | hist) . . (-335) . . UseCases/Current/GenesysEngage-onpremises/EE22
- 16:54, July 15, 2020 (diff | hist) . . (-102) . . UseCases/Current/GenesysEngage-onpremises/EE12
- 16:21, July 15, 2020 (diff | hist) . . (-7) . . UseCases/Current/GenesysEngage-onpremises/EE11
- 10:56, July 15, 2020 (diff | hist) . . (-38) . . UseCases/Current/GenesysEngage-onpremises/EE10-D
- 10:48, July 15, 2020 (diff | hist) . . (-46) . . UseCases/Current/GenesysEngage-onpremises/EE10-C
- 10:38, July 15, 2020 (diff | hist) . . (-2) . . UseCases/Current/GenesysEngage-onpremises/EE10-B
- 10:34, July 15, 2020 (diff | hist) . . (-82) . . UseCases/Current/GenesysEngage-onpremises/EE10-A
- 10:24, July 15, 2020 (diff | hist) . . (-2) . . UseCases/Current/GenesysEngage-onpremises/EE08
- 10:20, July 15, 2020 (diff | hist) . . (-1) . . UseCases/Current/GenesysEngage-onpremises/EE03
- 10:17, July 15, 2020 (diff | hist) . . (-35) . . UseCases/Current/GenesysEngage-onpremises/EE02
- 10:14, July 15, 2020 (diff | hist) . . (-88) . . UseCases/Current/GenesysEngage-onpremises/EE01
- 18:43, July 14, 2020 (diff | hist) . . (-341) . . UseCases/Current/GenesysEngage-onpremises/CE22
- 18:39, July 14, 2020 (diff | hist) . . (-318) . . UseCases/Current/GenesysEngage-onpremises/CE21
- 15:29, July 14, 2020 (diff | hist) . . (-359) . . UseCases/Current/GenesysEngage-onpremises/CE18
- 15:24, July 14, 2020 (diff | hist) . . (-364) . . UseCases/Current/GenesysEngage-onpremises/CE11
- 15:16, July 14, 2020 (diff | hist) . . (-423) . . UseCases/Current/GenesysEngage-onpremises/CE03
- 13:41, July 14, 2020 (diff | hist) . . (-449) . . UseCases/Current/GenesysEngage-onpremises/CE02
- 13:28, July 14, 2020 (diff | hist) . . (-225) . . UseCases/Current/GenesysEngage-onpremises/CE01
- 13:20, July 14, 2020 (diff | hist) . . (-343) . . UseCases/Current/GenesysEngage-onpremises/BO11
- 13:13, July 14, 2020 (diff | hist) . . (-357) . . UseCases/Current/GenesysEngage-onpremises/BO06
- 12:04, July 14, 2020 (diff | hist) . . (-18) . . UseCases/Current/GenesysEngage-onpremises/BO02
- 11:55, July 14, 2020 (diff | hist) . . (-358) . . UseCases/Current/GenesysEngage-onpremises/BO02
- 18:27, June 25, 2020 (diff | hist) . . (+64) . . N UseCases/Public/GenesysEngage-onpremises/EE31 (Published)
- 18:27, June 25, 2020 (diff | hist) . . (+21) . . Draft:UseCases/Public/GenesysEngage-onpremises/EE31
- 18:27, June 25, 2020 (diff | hist) . . (+43) . . N Draft:UseCases/Public/GenesysEngage-onpremises/EE31 (Created page with "{{PublicUseCase |ID=EE31 |Documentation= }}")
- 18:26, June 25, 2020 (diff | hist) . . (+8) . . Draft:UseCases/Public/GenesysEngage-onpremises
- 16:27, June 23, 2020 (diff | hist) . . (+361) . . UseCases/Current/PureConnect/CE11
- 13:02, June 23, 2020 (diff | hist) . . (+45) . . UseCases/Current/GenesysEngage-onpremises/CE13
- 12:49, June 23, 2020 (diff | hist) . . (-7) . . UseCases/Internal/Admin/Benefits (Published)
- 12:49, June 23, 2020 (diff | hist) . . (-7) . . Draft:UseCases/Internal/Admin/Benefits
- 16:49, June 22, 2020 (diff | hist) . . (-79) . . CE37/Canonical
- 15:55, June 22, 2020 (diff | hist) . . (-2) . . UseCases/Current/PureConnect/CE16
- 15:53, June 22, 2020 (diff | hist) . . (+33) . . UseCases/Current/PureConnect/CE16
- 14:30, June 19, 2020 (diff | hist) . . (+94) . . UseCases/Current/GenesysCloud/CE16
- 12:27, June 18, 2020 (diff | hist) . . (+177) . . UseCases/Internal/Admin/Benefits (Published)
- 12:26, June 18, 2020 (diff | hist) . . (+32) . . Draft:UseCases/Internal/Admin/Benefits
- 12:26, June 18, 2020 (diff | hist) . . (0) . . N File:Reduced Manual Reporting (4).png (current)
- 12:25, June 18, 2020 (diff | hist) . . (+145) . . Draft:UseCases/Internal/Admin/Benefits
- 12:25, June 18, 2020 (diff | hist) . . (0) . . N File:Reduced Manual Reporting (3).png (current)
- 12:24, June 18, 2020 (diff | hist) . . (0) . . N File:Reduced Manual Reporting (2).png (current)
- 11:27, June 18, 2020 (diff | hist) . . (+190) . . UseCases/Internal/Admin/Benefits (Published)
- 11:25, June 18, 2020 (diff | hist) . . (+37) . . Draft:UseCases/Internal/Admin/Benefits
- 11:24, June 18, 2020 (diff | hist) . . (0) . . N File:Improved Supervisor Activity (12).png (current)
- 11:22, June 18, 2020 (diff | hist) . . (+153) . . Draft:UseCases/Internal/Admin/Benefits
- 11:22, June 18, 2020 (diff | hist) . . (0) . . N File:Improved Supervisor Activity (1).png (current)
- 11:20, June 18, 2020 (diff | hist) . . (0) . . N File:Improved Supervisor Activity.png (current)
- 17:20, June 17, 2020 (diff | hist) . . (-219) . . CE37/Canonical
- 16:42, June 17, 2020 (diff | hist) . . (+8) . . UseCases/Internal/Admin/Benefits (Published)
- 16:42, June 17, 2020 (diff | hist) . . (+8) . . Draft:UseCases/Internal/Admin/Benefits
- 16:42, June 17, 2020 (diff | hist) . . (0) . . N File:RV06.png (current)
- 16:00, June 17, 2020 (diff | hist) . . (-9) . . UseCases/Internal/Admin/Benefits (Published)
- 16:00, June 17, 2020 (diff | hist) . . (-9) . . Draft:UseCases/Internal/Admin/Benefits
- 15:52, June 17, 2020 (diff | hist) . . (-726) . . WE02/Canonical
- 15:43, June 17, 2020 (diff | hist) . . (-49) . . WE01/Canonical
- 15:40, June 17, 2020 (diff | hist) . . (-923) . . WE01/Canonical
- 15:31, June 17, 2020 (diff | hist) . . (-326) . . SL09/Canonical (current)
- 15:22, June 17, 2020 (diff | hist) . . (-86) . . OP02/Canonical
- 15:15, June 17, 2020 (diff | hist) . . (-289) . . OP02/Canonical
- 15:06, June 17, 2020 (diff | hist) . . (-34) . . CE43/Canonical
- 15:00, June 17, 2020 (diff | hist) . . (-105) . . CE43/Canonical
- 13:29, June 17, 2020 (diff | hist) . . (-216) . . CE13/Canonical
- 13:23, June 17, 2020 (diff | hist) . . (-565) . . CE13/Canonical
- 13:18, June 17, 2020 (diff | hist) . . (-24) . . BO07/Canonical
- 13:14, June 17, 2020 (diff | hist) . . (-46) . . BO07/Canonical
- 12:26, June 17, 2020 (diff | hist) . . (-308) . . BO07/Canonical
- 16:33, June 16, 2020 (diff | hist) . . (+585) . . UseCases/Current/GenesysCloud/CE37
- 10:49, June 11, 2020 (diff | hist) . . (+89) . . UseCases/Current/GenesysCloud/WE01
- 15:22, June 9, 2020 (diff | hist) . . (-161) . . UseCases/Internal/Admin/Benefits (Published)
- 15:22, June 9, 2020 (diff | hist) . . (-161) . . Draft:UseCases/Internal/Admin/Benefits
- 15:21, June 9, 2020 (diff | hist) . . (+23) . . UseCases/Internal/Admin/Benefits (Published)
- 15:21, June 9, 2020 (diff | hist) . . (+23) . . Draft:UseCases/Internal/Admin/Benefits
- 15:21, June 9, 2020 (diff | hist) . . (0) . . N File:Improved Employee Occupancy (1).png (current)
- 15:18, June 9, 2020 (diff | hist) . . (0) . . N File:Improved Employee Occupancy.png (current)
- 15:11, June 9, 2020 (diff | hist) . . (+160) . . UseCases/Internal/Admin/Benefits (Published)
- 15:11, June 9, 2020 (diff | hist) . . (+12) . . Draft:UseCases/Internal/Admin/Benefits
- 15:11, June 9, 2020 (diff | hist) . . (0) . . N File:EF18 (1).png (current)
- 15:10, June 9, 2020 (diff | hist) . . (+148) . . Draft:UseCases/Internal/Admin/Benefits
- 15:10, June 9, 2020 (diff | hist) . . (0) . . N File:EF18 (1P.png (current)
- 15:08, June 9, 2020 (diff | hist) . . (-5) . . UseCases/Internal/Admin/Benefits (Published)
- 15:08, June 9, 2020 (diff | hist) . . (-5) . . Draft:UseCases/Internal/Admin/Benefits
- 14:11, June 9, 2020 (diff | hist) . . (-156) . . UseCases/Internal/Admin/Benefits (Published)
- 14:11, June 9, 2020 (diff | hist) . . (-156) . . Draft:UseCases/Internal/Admin/Benefits
- 11:33, June 9, 2020 (diff | hist) . . (+328) . . UseCases/Internal/Admin/Benefits (Published)
- 11:33, June 9, 2020 (diff | hist) . . (+20) . . Draft:UseCases/Internal/Admin/Benefits
- 11:32, June 9, 2020 (diff | hist) . . (0) . . N File:Improved Agent Adherence.png (current)
- 11:29, June 9, 2020 (diff | hist) . . (+8) . . Draft:UseCases/Internal/Admin/Benefits
- 11:28, June 9, 2020 (diff | hist) . . (0) . . N File:EF19.png (current)
- 11:28, June 9, 2020 (diff | hist) . . (0) . . N File:EF15.png (current)
- 11:25, June 9, 2020 (diff | hist) . . (+169) . . Draft:UseCases/Internal/Admin/Benefits
- 11:25, June 9, 2020 (diff | hist) . . (0) . . N File:EF19 (1).png (current)
- 09:29, June 9, 2020 (diff | hist) . . (+30) . . UseCases/Current/GenesysCloud/WE01
- 17:00, June 5, 2020 (diff | hist) . . (+94) . . UseCases/Current/GenesysCloud/OP02
- 16:03, June 5, 2020 (diff | hist) . . (+94) . . UseCases/Current/GenesysCloud/CE18
- 10:40, June 3, 2020 (diff | hist) . . (+5) . . SL05/Canonical
- 10:18, May 29, 2020 (diff | hist) . . (+2) . . CE03/Canonical
- 15:32, May 27, 2020 (diff | hist) . . (+63) . . N UseCases/Public/GenesysCloud/CE43 (Published)
- 15:32, May 27, 2020 (diff | hist) . . (+63) . . N Draft:UseCases/Public/GenesysCloud/CE43 (Created page with "{{PublicUseCase |ID=CE43 |Platform=PureCloud |Documentation= }}")
- 15:31, May 27, 2020 (diff | hist) . . (+8) . . Draft:UseCases/Public/GenesysCloud
- 15:14, May 27, 2020 (diff | hist) . . (+3,673) . . CE43/Canonical
- 15:12, May 27, 2020 (diff | hist) . . (+20,690) . . N UseCases/Current/GenesysCloud/CE43 (Created page with "{{SMART UseCase |ID= |Title= |Offering= |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Net Promoter Score |UCBenefit=Improve the customer experience by proactively add...")
- 15:10, May 27, 2020 (diff | hist) . . (+154) . . UseCases/Current/GenesysCloud/CE03
- 15:08, May 27, 2020 (diff | hist) . . (+448) . . UseCases/Current/GenesysCloud/CE01
- 10:17, May 27, 2020 (diff | hist) . . (0) . . N File:CE01, SL09, SL22.png (current)
- 10:12, May 27, 2020 (diff | hist) . . (+458) . . CE09/Canonical
- 15:45, May 22, 2020 (diff | hist) . . (-88) . . UseCases/Current/GenesysCloud/CE41
- 15:44, May 22, 2020 (diff | hist) . . (-209) . . UseCases/Current/PureConnect/CE41
- 15:41, May 22, 2020 (diff | hist) . . (-825) . . UseCases/Current/GenesysEngage-onpremises/CE41
- 17:11, May 20, 2020 (diff | hist) . . (-114) . . UseCases/Current/GenesysEngage-onpremises/CE13
- 16:23, May 20, 2020 (diff | hist) . . (+128) . . UseCases/Current/GenesysCloud/SL09
- 15:36, May 18, 2020 (diff | hist) . . (+277) . . EE22/Canonical
- 15:30, May 18, 2020 (diff | hist) . . (+52) . . CE12/Canonical
- 15:27, May 18, 2020 (diff | hist) . . (+126) . . CE11/Canonical
- 15:25, May 18, 2020 (diff | hist) . . (-531) . . CE09/Canonical
- 10:13, May 18, 2020 (diff | hist) . . (+17) . . UseCases/Current/GenesysCloud/SL09
- 19:25, May 12, 2020 (diff | hist) . . (-1) . . UseCases/Current/GenesysEngage-onpremises/CE13
- 19:00, May 12, 2020 (diff | hist) . . (+64) . . N UseCases/Public/GenesysEngage-onpremises/CE13 (Published)
- 19:00, May 12, 2020 (diff | hist) . . (+64) . . N Draft:UseCases/Public/GenesysEngage-onpremises/CE13 (Created page with "{{PublicUseCase |ID=CE13 |Platform=PureEngage |Documentation= }}")
- 18:59, May 12, 2020 (diff | hist) . . (+71) . . Draft:UseCases/Public/GenesysEngage-onpremises
- 18:44, May 12, 2020 (diff | hist) . . (+27,222) . . N UseCases/Current/GenesysEngage-onpremises/CE13 (Created page with "{{SMART UseCase |ID=CE13 (MK01 Consolidation) |Title=Genesys Omnichannel Notifications |Offering=PureEngageCloud |SMART_Benefits={{SMART Benefits |UCBenefitID=Reduced Penaltie...")
- 15:53, May 12, 2020 (diff | hist) . . (-4) . . CE13/Canonical
- 11:14, May 12, 2020 (diff | hist) . . (+159) . . UseCases/Current/PureConnect/BO07
- 11:14, May 12, 2020 (diff | hist) . . (-189) . . UseCases/Current/GenesysEngage-onpremises/BO07
- 15:23, May 11, 2020 (diff | hist) . . (+678) . . BO07/Canonical
- 10:40, May 8, 2020 (diff | hist) . . (-28) . . UseCases/Current/GenesysEngage-onpremises/BO03
- 09:06, May 5, 2020 (diff | hist) . . (-56) . . UseCases/Public/GenesysCloud (Published)
- 09:05, May 5, 2020 (diff | hist) . . (-8) . . Draft:UseCases/Public/GenesysCloud
- 16:40, April 30, 2020 (diff | hist) . . (+61) . . EE29/Canonical
- 11:23, April 30, 2020 (diff | hist) . . (-6) . . BO11/Canonical
- 11:02, April 30, 2020 (diff | hist) . . (+943) . . BO11/Canonical
- 14:32, April 28, 2020 (diff | hist) . . (-48) . . Draft:UseCases/Public/GenesysCloud
- 10:29, April 27, 2020 (diff | hist) . . (+79) . . UseCases/Public/GenesysCloud (Published)
- 10:29, April 27, 2020 (diff | hist) . . (+63) . . N UseCases/Public/GenesysCloud/WE02 (Published)
- 10:28, April 27, 2020 (diff | hist) . . (+63) . . N Draft:UseCases/Public/GenesysCloud/WE02 (Created page with "{{PublicUseCase |ID=WE02 |Platform=PureCloud |Documentation= }}")
- 10:28, April 27, 2020 (diff | hist) . . (+63) . . N UseCases/Public/GenesysCloud/WE01 (Published)
- 10:27, April 27, 2020 (diff | hist) . . (+63) . . N Draft:UseCases/Public/GenesysCloud/WE01 (Created page with "{{PublicUseCase |ID=WE01 |Platform=PureCloud |Documentation= }}")
- 10:26, April 27, 2020 (diff | hist) . . (+79) . . Draft:UseCases/Public/GenesysCloud
- 10:21, April 27, 2020 (diff | hist) . . (+15,528) . . N UseCases/Current/GenesysCloud/WE02 (Created page with "{{SMART UseCase |ID=WE02 |Title=Ressource Management |Offering=PureCloud |SMART_Benefits={{SMART Benefits |UCBenefitID=Reduced Administration Costs |UCBenefit=Reduction of ove...")
- 10:19, April 27, 2020 (diff | hist) . . (+21,772) . . N UseCases/Current/GenesysCloud/WE01 (Created page with "{{SMART UseCase |ID=WE01 |Title=Quality Assurance and Compliance for Genesys Cloud (WEM) |Offering=PureCloud |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Agent Compe...")
- 10:15, April 27, 2020 (diff | hist) . . (0) . . N File:WE02 - resource management - header.png (current)
- 10:14, April 27, 2020 (diff | hist) . . (+890) . . WE02/Canonical
- 10:00, April 27, 2020 (diff | hist) . . (+725) . . WE01/Canonical
- 09:40, April 27, 2020 (diff | hist) . . (0) . . N File:WE01 - Quality Assurance and Compliance - header.png (current)
- 09:39, April 27, 2020 (diff | hist) . . (+152) . . WE01/Canonical
- 15:48, April 23, 2020 (diff | hist) . . (+1,231) . . UseCases/Current/GenesysCloud/CE27
- 15:22, April 23, 2020 (diff | hist) . . (+760) . . UseCases/Current/PureConnect/CE19
- 13:43, April 23, 2020 (diff | hist) . . (-5) . . EE01/Canonical
- 12:40, April 23, 2020 (diff | hist) . . (-4) . . BO04/Canonical
- 12:39, April 23, 2020 (diff | hist) . . (+5) . . BO04/Canonical
- 12:12, April 20, 2020 (diff | hist) . . (+30) . . UseCases/Current/GenesysCloud/SL09
- 12:10, April 20, 2020 (diff | hist) . . (+344) . . UseCases/Current/GenesysCloud/SL09
- 12:08, April 20, 2020 (diff | hist) . . (+402) . . UseCases/Current/GenesysCloud/OP02
- 11:40, April 20, 2020 (diff | hist) . . (+390) . . UseCases/Current/GenesysCloud/CE41
- 11:38, April 20, 2020 (diff | hist) . . (+346) . . UseCases/Current/GenesysCloud/CE37
- 11:37, April 20, 2020 (diff | hist) . . (+358) . . UseCases/Current/GenesysCloud/CE34
- 11:35, April 20, 2020 (diff | hist) . . (+370) . . UseCases/Current/GenesysCloud/CE31
- 11:24, April 20, 2020 (diff | hist) . . (+400) . . UseCases/Current/GenesysCloud/CE18
- 11:23, April 20, 2020 (diff | hist) . . (+352) . . UseCases/Current/GenesysCloud/CE16
- 11:22, April 20, 2020 (diff | hist) . . (+360) . . UseCases/Current/GenesysCloud/CE11
- 11:20, April 20, 2020 (diff | hist) . . (+301) . . UseCases/Current/GenesysCloud/CE09
- 11:15, April 20, 2020 (diff | hist) . . (+371) . . UseCases/Current/GenesysCloud/CE07
- 11:14, April 20, 2020 (diff | hist) . . (+337) . . UseCases/Current/GenesysCloud/CE03
- 11:03, April 20, 2020 (diff | hist) . . (+287) . . UseCases/Current/PureConnect/SL09
- 11:00, April 20, 2020 (diff | hist) . . (+311) . . UseCases/Current/PureConnect/EE09
- 10:59, April 20, 2020 (diff | hist) . . (+289) . . UseCases/Current/PureConnect/EE08
- 10:37, April 20, 2020 (diff | hist) . . (+353) . . UseCases/Current/PureConnect/CE41
- 10:36, April 20, 2020 (diff | hist) . . (-123) . . UseCases/Current/PureConnect/CE31
- 10:34, April 20, 2020 (diff | hist) . . (+310) . . UseCases/Current/PureConnect/CE22
- 10:32, April 20, 2020 (diff | hist) . . (+372) . . UseCases/Current/PureConnect/CE18
- 10:30, April 20, 2020 (diff | hist) . . (-1) . . UseCases/Current/PureConnect/CE16
- 10:30, April 20, 2020 (diff | hist) . . (+322) . . UseCases/Current/PureConnect/CE16
- 09:35, April 20, 2020 (diff | hist) . . (+301) . . UseCases/Current/PureConnect/CE09
- 09:34, April 20, 2020 (diff | hist) . . (+318) . . UseCases/Current/PureConnect/CE07
- 09:32, April 20, 2020 (diff | hist) . . (+323) . . UseCases/Current/PureConnect/CE03
- 09:30, April 20, 2020 (diff | hist) . . (+328) . . UseCases/Current/PureConnect/CE02
- 09:29, April 20, 2020 (diff | hist) . . (+371) . . UseCases/Current/PureConnect/BO11
- 09:28, April 20, 2020 (diff | hist) . . (+362) . . UseCases/Current/PureConnect/BO07
- 09:26, April 20, 2020 (diff | hist) . . (+277) . . UseCases/Current/PureConnect/BO02
- 12:08, April 17, 2020 (diff | hist) . . (+302) . . UseCases/Current/GenesysEngage-cloud/SL09
- 12:06, April 17, 2020 (diff | hist) . . (+316) . . UseCases/Current/GenesysEngage-cloud/SL05
- 15:57, April 16, 2020 (diff | hist) . . (+291) . . UseCases/Current/GenesysEngage-onpremises/SL09
- 15:55, April 16, 2020 (diff | hist) . . (+523) . . UseCases/Current/GenesysEngage-onpremises/SL06
- 15:21, April 16, 2020 (diff | hist) . . (+328) . . UseCases/Current/GenesysEngage-onpremises/SL05
- 15:17, April 16, 2020 (diff | hist) . . (+380) . . UseCases/Current/GenesysEngage-onpremises/EE29
- 15:16, April 16, 2020 (diff | hist) . . (+363) . . UseCases/Current/GenesysEngage-onpremises/EE28
- 15:14, April 16, 2020 (diff | hist) . . (+317) . . UseCases/Current/GenesysEngage-onpremises/EE23
- 15:13, April 16, 2020 (diff | hist) . . (+338) . . UseCases/Current/GenesysEngage-onpremises/EE22
- 15:12, April 16, 2020 (diff | hist) . . (+310) . . UseCases/Current/GenesysEngage-onpremises/EE21
- 15:11, April 16, 2020 (diff | hist) . . (+329) . . UseCases/Current/GenesysEngage-onpremises/EE17
- 15:09, April 16, 2020 (diff | hist) . . (+323) . . UseCases/Current/GenesysEngage-onpremises/EE16
- 14:57, April 16, 2020 (diff | hist) . . (+320) . . UseCases/Current/GenesysEngage-onpremises/EE14
- 14:56, April 16, 2020 (diff | hist) . . (+323) . . UseCases/Current/GenesysEngage-onpremises/EE13
- 14:54, April 16, 2020 (diff | hist) . . (+347) . . UseCases/Current/GenesysEngage-onpremises/EE09
- 14:52, April 16, 2020 (diff | hist) . . (+366) . . UseCases/Current/GenesysEngage-onpremises/CE41
- 14:49, April 16, 2020 (diff | hist) . . (+2,884) . . UseCases/Current/GenesysEngage-onpremises/CE37
- 14:47, April 16, 2020 (diff | hist) . . (+326) . . UseCases/Current/GenesysEngage-onpremises/CE34
- 14:05, April 16, 2020 (diff | hist) . . (+350) . . UseCases/Current/GenesysEngage-onpremises/CE31
- 14:04, April 16, 2020 (diff | hist) . . (+325) . . UseCases/Current/GenesysEngage-onpremises/CE28
- 14:02, April 16, 2020 (diff | hist) . . (+25) . . UseCases/Current/GenesysEngage-onpremises/CE27
- 13:48, April 16, 2020 (diff | hist) . . (+312) . . UseCases/Current/GenesysEngage-onpremises/CE27
- 13:47, April 16, 2020 (diff | hist) . . (+339) . . UseCases/Current/GenesysEngage-onpremises/CE22
- 13:44, April 16, 2020 (diff | hist) . . (+318) . . UseCases/Current/GenesysEngage-onpremises/CE21
- 13:42, April 16, 2020 (diff | hist) . . (+326) . . UseCases/Current/GenesysEngage-onpremises/CE20
- 13:26, April 16, 2020 (diff | hist) . . (+280) . . UseCases/Current/GenesysEngage-onpremises/CE18
- 13:24, April 16, 2020 (diff | hist) . . (+231) . . UseCases/Current/GenesysEngage-onpremises/CE16
- 11:41, April 16, 2020 (diff | hist) . . (+274) . . UseCases/Current/GenesysEngage-onpremises/CE12
- 11:39, April 16, 2020 (diff | hist) . . (+390) . . UseCases/Current/GenesysEngage-onpremises/CE11
- 11:37, April 16, 2020 (diff | hist) . . (+366) . . UseCases/Current/GenesysEngage-onpremises/CE10
- 11:27, April 16, 2020 (diff | hist) . . (+270) . . UseCases/Current/GenesysEngage-onpremises/CE09
- 11:19, April 16, 2020 (diff | hist) . . (+291) . . UseCases/Current/GenesysEngage-onpremises/CE07
- 11:17, April 16, 2020 (diff | hist) . . (+290) . . UseCases/Current/GenesysEngage-onpremises/CE03
- 11:15, April 16, 2020 (diff | hist) . . (+312) . . UseCases/Current/GenesysEngage-onpremises/CE02
- 11:13, April 16, 2020 (diff | hist) . . (+267) . . UseCases/Current/GenesysEngage-onpremises/BO11
- 11:12, April 16, 2020 (diff | hist) . . (+384) . . UseCases/Current/GenesysEngage-onpremises/BO07
- 11:10, April 16, 2020 (diff | hist) . . (+395) . . UseCases/Current/GenesysEngage-onpremises/BO06
- 11:09, April 16, 2020 (diff | hist) . . (+307) . . UseCases/Current/GenesysEngage-onpremises/BO04
- 11:08, April 16, 2020 (diff | hist) . . (+317) . . UseCases/Current/GenesysEngage-onpremises/BO03
- 11:06, April 16, 2020 (diff | hist) . . (+303) . . UseCases/Current/GenesysEngage-onpremises/BO02
- 15:35, April 15, 2020 (diff | hist) . . (-578) . . EE35/Canonical
- 15:30, April 15, 2020 (diff | hist) . . (-37) . . EE32/Canonical (current)
- 14:55, April 15, 2020 (diff | hist) . . (-6) . . CE08/Canonical
- 13:52, April 15, 2020 (diff | hist) . . (+682) . . UseCases/Current/PureConnect/EE25
- 13:52, April 15, 2020 (diff | hist) . . (+679) . . UseCases/Current/PureConnect/EE24
- 13:51, April 15, 2020 (diff | hist) . . (+679) . . UseCases/Current/PureConnect/EE23
- 13:50, April 15, 2020 (diff | hist) . . (+682) . . UseCases/Current/PureConnect/EE22
- 13:49, April 15, 2020 (diff | hist) . . (+686) . . UseCases/Current/PureConnect/EE11
- 13:46, April 15, 2020 (diff | hist) . . (+682) . . UseCases/Current/PureConnect/EE10-D
- 13:46, April 15, 2020 (diff | hist) . . (+697) . . UseCases/Current/PureConnect/EE10-C
- 13:44, April 15, 2020 (diff | hist) . . (+697) . . UseCases/Current/PureConnect/EE10-B
- 13:27, April 15, 2020 (diff | hist) . . (+697) . . UseCases/Current/PureConnect/EE10-A
- 13:03, April 15, 2020 (diff | hist) . . (+6) . . CE37/Canonical
- 12:16, April 15, 2020 (diff | hist) . . (+23) . . CE09/Canonical
- 09:15, April 15, 2020 (diff | hist) . . (+241) . . UseCases/Current/GenesysCloud/CE37
- 17:02, April 14, 2020 (diff | hist) . . (+44) . . UseCases/Current/GenesysCloud/CE11
- 15:46, April 14, 2020 (diff | hist) . . (+122) . . Draft:UseCases/Internal/Admin/Benefits
- 15:37, April 14, 2020 (diff | hist) . . (+23) . . UseCases/Current/PureConnect/BO11
- 15:18, April 14, 2020 (diff | hist) . . (+103) . . UseCases/Current/GenesysEngage-onpremises/EE20
- 15:17, April 14, 2020 (diff | hist) . . (+109) . . UseCases/Current/GenesysEngage-onpremises/EE19
- 15:02, April 14, 2020 (diff | hist) . . (+103) . . UseCases/Current/GenesysEngage-onpremises/EE17
- 15:01, April 14, 2020 (diff | hist) . . (+104) . . UseCases/Current/GenesysEngage-onpremises/EE16
- 14:59, April 14, 2020 (diff | hist) . . (+26) . . UseCases/Current/GenesysEngage-onpremises/EE15
- 14:56, April 14, 2020 (diff | hist) . . (+91) . . UseCases/Current/GenesysEngage-onpremises/EE14
- 13:46, April 14, 2020 (diff | hist) . . (-142) . . m Draft:UseCases/Internal/Admin/Benefits (Reverted edits by Shlandy93 (talk) to last revision by Bgrenon) (Tag: Rollback)
- 13:44, April 14, 2020 (diff | hist) . . (+142) . . Draft:UseCases/Internal/Admin/Benefits
- 13:24, April 14, 2020 (diff | hist) . . (+26) . . UseCases/Current/GenesysEngage-onpremises/EE13
- 12:22, April 14, 2020 (diff | hist) . . (-6) . . UseCases/Current/GenesysEngage-onpremises/EE26
- 17:12, April 9, 2020 (diff | hist) . . (+72) . . EE02/Canonical
- 13:59, April 9, 2020 (diff | hist) . . (-142) . . m Draft:UseCases/Internal/Admin/Benefits (Reverted edits by Shlandy93 (talk) to last revision by Bgrenon) (Tag: Rollback)
- 13:58, April 9, 2020 (diff | hist) . . (+151) . . Draft:UseCases/Internal/Admin/Benefits
- 20:05, April 8, 2020 (diff | hist) . . (+44) . . UseCases/Current/GenesysCloud/CE34
- 17:29, April 8, 2020 (diff | hist) . . (-64) . . UseCases/Current/GenesysCloud/CE37
- 13:16, April 8, 2020 (diff | hist) . . (+43) . . CE37/Canonical
- 14:27, April 2, 2020 (diff | hist) . . (0) . . UseCases/Public/GenesysCloud (Published)
- 14:26, April 2, 2020 (diff | hist) . . (+47) . . N UseCases/Public/GenesysCloud/CE37 (Published)
- 14:25, April 2, 2020 (diff | hist) . . (+47) . . N Draft:UseCases/Public/GenesysCloud/CE37 (Created page with "{{PublicUseCase |ID=CE37 |Platform=PureCloud }}")
- 14:25, April 2, 2020 (diff | hist) . . (+8) . . Draft:UseCases/Public/GenesysCloud
- 13:58, April 2, 2020 (diff | hist) . . (+14,945) . . N UseCases/Current/GenesysCloud/CE37 (Created page with "{{SMART UseCase |ID=CE37 (Consolidation) |Title=Genesys Predictive Chatbots |Offering=PureCloud |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Customer Experience |UCB...")
- 10:44, April 2, 2020 (diff | hist) . . (+17) . . UseCases/Current/GenesysCloud/CE31
- 15:55, April 1, 2020 (diff | hist) . . (-11) . . SL06/Canonical
- 15:54, April 1, 2020 (diff | hist) . . (-1) . . SL05/Canonical
- 15:52, April 1, 2020 (diff | hist) . . (-1) . . OP02/Canonical
- 15:51, April 1, 2020 (diff | hist) . . (-8) . . EE35/Canonical
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