Historical Data

From Genesys Documentation
Revision as of 02:36, July 25, 2020 by WikiSysop (talk | contribs) (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2")
Jump to: navigation, search
This topic is part of the manual Workforce Management Web for Supervisors (Classic) Help for version Current of Workforce Management.



This topic lists the views in Historical Data.

Related documentation:


Tip
Starting in this release, WFM has a new interface for the Forecast module. If you have landed on this page by accident and are using the new Supervisors interface, see the "Building Volumes" page in the Workforce Management Supervisor Help - BROKEN LINK -, which describes the new Forecast module - BROKEN LINK -.

The views in Historical Data are:

Historical Data Volumes Displays Interaction Volumes and AHT for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.
Historical Data Graphs Displays your choice of statistics, using line charts and a table, for historical data that has either been imported into WFM or collected automatically by WFM Data Aggregator.

To open these views:

  1. From the Home menu on the toolbar, select Forecast.
  2. From the Forecast menu on the toolbar, select Historical Data.
  3. From the Historical Data menu on the toolbar, select Volumes or Graphs.
  4. In the Objects tree, select an activity, multi-site activity, Site, Business Unit, or Enterprise.
Retrieved from "https://all.docs.genesys.com/PEC-WFM/Current/Supervisor/HstDataVws (2024-04-25 15:04:58)"
Comments or questions about this documentation? Contact us for support!