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Learn about the topics covered in the Field Codes Reference Guide.
This guide describes Field_Code that are used in Standard_Response. For more information, see [[PEC-ROU/Current/Designer/FieldCodes|]] and [[PEC-ROU/Current/Designer/StandardResponses|]].
With field codes, you can compose standard responses that are automatically personalized when they are used. This feature is very similar to the Mail-Merge feature in word-processing applications such as Microsoft Word. Consider, for example, this standard response:
Dear <$Contact.FirstName$>,
...
<$Agent.Signature$>This response has two field codes. When an agent inserts this response into an email, the first field code, <$Contact.FirstName$>, is replaced by the contact’s first name as it appears in Universal Contact Server. The second field code, <$Agent.Signature$>, is replaced by the agent’s signature as it appears in Configuration Manager.
For example, if an agent named Danielle uses this standard response while replying to an email from a contact named Sam, the result might look like this:
Dear Sam,
...
Thank you for choosing My Cloud Security Systems.
Sincerely,
Danielle Rodriguez
Customer Support
www.MCSS.com