Email reports
From Genesys Documentation
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Contents
Learn more about email interaction volumes, statistics, and outcomes in your contact center.
Related documentation:
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Reports in the Email folder are ready-to-use, but as always, can be modified to suit your specific business needs.
About Email reports
The following reports / dashboards are available in the CX Insights > Email folder:
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