Role-based Access Controls
From Genesys Documentation
This topic is part of the manual Outbound (CX Contact) CX Contact Help for version Current of Outbound (CX Contact).
Learn about Role-based Access Controls.
Related documentation:
CX Contact Roles
When creating CX Contact users, the following 5 roles are assigned to one or more access groups and each role is assigned one or more privilege (see tables below).
| CX Contact Role Name | Assigned to Access Group(s) |
|---|---|
| CXContact Administrators |
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| CXContact Analytics |
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| CXContact Data |
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| CXContact Supervisors |
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| CXContact Users |
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Detailed Privileges per Role
- Allowed (option is present with value "1" in the Annex of the Role object)
- Denied (options is not present in the Annex of the Role object)
| Privilege | Comment | CX Contact Administrators | CX Contact Supervisors | CX Contact Users | CX Contact Analytics | CX Contact Data |
|---|---|---|---|---|---|---|
| CXContact.SessionProfiles.canCreate | 
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| CXContact.SessionProfiles.canRead |
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| CXContact.SessionProfiles.canUpdate |
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| CXContact.SessionProfiles.canDelete |
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| CXContact.DialingProfiles.canCreate |
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| CXContact.DialingProfiles.canRead |
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| CXContact.DialingProfiles.canUpdate |
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| CXContact.DialingProfiles.canDelete |
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| CXContact.CampaignTemplates.canCreate |
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| CXContact.CampaignTemplates.canRead |
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| CXContact.CampaignTemplates.canUpdate |
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| CXContact.CampaignTemplates.canDelete |
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| CXContact.CampaignGroups.canCreate |
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| CXContact.CampaignGroups.canRead |
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| CXContact.CampaignGroups.canUpdate |
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| CXContact.CampaignGroups.canDelete |
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| CXContact.CampaignGroups.canExecute | Start/Stop/Pause |
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| CXContact.ContactLists.canCreate |
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| CXContact.ContactLists.canRead |
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| CXContact.ContactLists.canUpdate |
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| CXContact.ContactLists.canDelete |
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| CXContact.ContactLists.Search.canExecute | Search for entries in the Contact list. |
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| CXContact.SuppressionLists.canCreate |
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| CXContact.SuppressionLists.canRead |
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| CXContact.SuppressionLists.canUpdate |
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| CXContact.SuppressionLists.canDelete |
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| CXContact.SuppressionLists.Search.canExecute | Search for entries in the Suppression list. |
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| CXContact.SelectionRules.canCreate |
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| CXContact.SelectionRules.canRead |
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| CXContact.SelectionRules.canUpdate |
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| CXContact.SelectionRules.canDelete |
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| CXContact.UploadRules.canCreate |
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| CXContact.UploadRules.canRead |
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| CXContact.UploadRules.canUpdate |
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| CXContact.UploadRules.canDelete |
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| CXContact.FilteringRules.canCreate |
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| CXContact.FilteringRules.canRead |
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| CXContact.FilteringRules.canUpdate |
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| CXContact.FilteringRules.canDelete |
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| CXContact.AutomationJobs.canCreate |
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| CXContact.AutomationJobs.canRead |
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| CXContact.AutomationJobs.canUpdate |
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| CXContact.AutomationJobs.canDelete |
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| CXContact.AutomationJobs.canExecute | Manual execution via Run now. |
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| CXContact.SpecificationFiles.canCreate |
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| CXContact.SpecificationFiles.canRead |
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| CXContact.SpecificationFiles.canUpdate |
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| CXContact.SpecificationFiles.canDelete |
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| CXContact.DataMappings.canCreate |
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| CXContact.DataMappings.canRead |
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| CXContact.DataMappings.canUpdate |
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| CXContact.DataMappings.canDelete |
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| CXContact.Labels.canCreate |
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| CXContact.Labels.canRead |
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| CXContact.Labels.canUpdate |
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| CXContact.Labels.canDelete |
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| CXContact.Compliance.AttemptRules.canCreate |
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| CXContact.Compliance.AttemptRules.canRead |
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| CXContact.Compliance.AttemptRules.canUpdate |
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| CXContact.Compliance.AttemptRules.canDelete |
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| CXContact.Compliance.CustomTZMap.canCreate |
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| CXContact.Compliance.CustomTZMapcanRead |
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| CXContact.Compliance.CustomTZMapcanUpdate |
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| CXContact.Compliance.CustomTZMap.canDelete |
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| CXContact.Compliance.LocationRules.canCreate |
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| CXContact.Compliance.LocationRules.canRead |
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| CXContact.Compliance.LocationRules.canUpdate |
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| CXContact.Compliance.LocationRules.canDelete |
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| CXContact.Compliance.ContactTimes.canCreate |
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| CXContact.Compliance.ContactTimes.canRead |
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| CXContact.Compliance.ContactTimes.canUpdate |
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| CXContact.Compliance.ContactTimes.canDelete |
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| CXContact.Compliance.ContactDates.canCreate |
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| CXContact.Compliance.ContactDates.canRead |
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| CXContact.Compliance.ContactDates.canUpdate |
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| CXContact.Compliance.ContactDates.canDelete |
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| CXContact.Compliance.CustomRules.canCreate | Reserved for future use. |
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| CXContact.Compliance.CustomRules.canRead | Reserved for future use. |
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| CXContact.Compliance.CustomRules.canUpdate | Reserved for future use. |
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| CXContact.Compliance.CustomRules.canDelete | Reserved for future use. |
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| CXContact.Analytics.canCreate |
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| CXContact.Analytics.canRead |
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| CXContact.Analytics.canUpdate |
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| CXContact.Analytics.canDelete |
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| CXContact.Settings.canCreate |
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| CXContact.Settings.canRead |
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| CXContact.Settings.canUpdate |
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| CXContact.Settings.canDelete |
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| CXContact.Schedules.canCreate | Reserved for future use. |
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| CXContact.Schedules.canRead | Reserved for future use. |
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| CXContact.Schedules.canUpdate | Reserved for future use. |
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| CXContact.Schedules.canDelete | Reserved for future use. |
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| CXContact.Schedules.canExecute | Reserved for future use. |
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