Working with Gplus Adapter

From Genesys Documentation
Revision as of 02:32, July 25, 2020 by WikiSysop (talk | contribs) (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2")
Jump to: navigation, search
This topic is part of the manual Gplus Adapter for Salesforce Agent's Guide for version Current of Gplus Adapter for Salesforce.

Gplus Adapter deployed in Salesforce Lightning enables you to handle Genesys contact center functions from Salesforce along with Salesforce-specific features such as updating activity history, screen pop, and click-to-dial.

How do I access Gplus Adapter?

If Gplus Adapter is configured in Salesforce Lightning, you will see a phone icon in the bottom-left corner of your screen. Click the phone icon and you will see a pop-up window where you can login with your Adapter credentials.

Supported features

Gplus Adapter includes some features that integrate with Salesforce Lightning environment. This means that actions that you take in Salesforce or Gplus Adapter can be seamlessly passed to each other.

The integrated features are:

Reconnecting Genesys Server


Related documentation

Retrieved from "https://all.docs.genesys.com/PEC-GPA/Current/Agent/GPASFLWWE (2024-04-25 19:14:23)"
Comments or questions about this documentation? Contact us for support!