Gplus Adapter for Salesforce (v9)

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Genesys Engage cloud offers an integrated Agent Desktop experience within the Salesforce environment to handle Genesys contact center interactions.

The integrated solution presents a complete customer view allowing your contact center agents to service your customers.

See the Web Services and Applications topic in the Supported Operating Environment Reference for a list of the browsers supported for Gplus Adapter.
Important
The Gplus Adapter URL in Salesforce Call Center follows this format: https://<your company name>/ui/crm-workspace/index.html

How do I setup Gplus Adapter in Salesforce?

You can setup Gplus Adapter by following the procedures described in Integrating Gplus Adapter in Salesforce.

How do I migrate Gplus Adapter from an earlier version?

Follow this procedure to migrate your existing Gplus Adapter 8.5 to Gplus Adapter 9.0 for Salesforce.

How do I configure Gplus Adapter functionality?

First set up corresponding Salesforce objects and configurations, then enable Gplus options in Agent Setup.

You can configure the following Salesforce functionality:

How do I access Gplus Adapter?

You can access Gplus Adapter by logging into Salesforce and clicking the phone icon at the bottom-left corner of the window. You will see a pop-up window where you can login with your Genesys credentials and start using the complete set of Genesys contact center functionalities.

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