Digital Channels Administrator's Guide
From Genesys Documentation
This manual is for version Current of Digital Channels.
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
Related documentation:
| Article | Description |
|---|---|
| Article | Description |
| About Digital Channels Admin | Find out how to get started with Digital Channels Admin. |
| Configure Agent UI | Learn to integrate the Digital Channels powered interactions into the native chat transcript feature in Agent Workspace. |
| Create Service Channel | Create a service channel for Twitter, Facebook, and WhatsApp. Set up an account with Genesys Hub and enable channels and services. |
| Getting started with Advanced Chat | Learn about the features and configuration of Genesys Advanced Chat, such as: asynchronous chat, last agent routing, and chatbot strategies in Designer. This document also lists some real-time and historical reports available for Advanced Chat. |
| Integrate with Genesys Hub | Genesys Hub is our centralized platform that connects to Twitter, Facebook, and WhatsApp. Set up an account with Genesys Hub and enable channels and services. |
| Manage API keys | Learn how to manage API keys for Digital Channels. |
| Manage custom variables | Learn how to create and edit custom variables to use in standard responses. |
| Manage field codes | Learn how to create and edit fields codes to use in standard responses. |
| Manage personally identifiable information | Learn how to assign rules and actions to incoming messages, emails, and workitems to protect your customers' private information. |
| Manage SMS Keywords | Learn how to manage SMS keywords to send responses to inbound SMS received |
| Manage standard responses | Learn how to manage the standard responses you send to customers. |
| Set up Facebook and Twitter | Learn how to integrate Facebook and Twitter into Agent Workspace. |
| Set up SMS | Learn how to integrate Short Message Service (SMS) into Genesys Multicloud CX. |
| Set up WhatsApp | Learn how to integrate WhatsApp into Agent Workspace. |
| Tenant Settings | Learn how to use the Tenant Settings UI to configure your Digital Channels deployment. |
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