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This is a draft page; the published version of this page can be found at PEC-CAB.
Click on any of the following to see the documentation for that version:

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How callback works

Find information about the ways in which you can provide callback functionality in your contact center.

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Release Notes

Find information about what changes in each release.

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Get Started

Start here if you are new to the Callback UI.

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Administrator

Find information about how to provision Callback and what you'll need to configure to support various callback scenarios.

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Developer Resources

Find information and tutorials about the Genesys Engagement Services (GES) API for Callback.

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Private Edition

Find detailed information about how to deploy this service in your environment.

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