CE15/Canonical

Important

This information is shared by CE15 use cases across all offerings.

Administration Dashboard

Go back to admin dashboard to create and manage platform-specific use cases in the system:

• Administration Dashboard

Titles and Taxonomy

Main Title	Subtitle	Taxonomy	Product Category	Draft	Published	Edit
Genesys Outbound Collections	Accelerate payments collected using multiple channels	Customer Engagement	Outbound	No draft	Not published	Edit

Canonical Information

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Platform Benefits

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results

High Level Flow

Info needed

Data Sheet Image

Canonical Sales Content

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Personas

• Contact Center Supervisor / Manager
• Head of Collections
• Head of Contact Center(s)

Qualifying Questions

1. CHANNELS: What outbound channels are you using - dialer,

outbound IVR, email, text messaging?

1. VOLUME: How many consumers are in your contact list? How frequently do you contact them?
2. Anticipated monthly volume?

1. AGENTS: How many outbound agents do you have? What is your agent utilization rate?

1. COMPLIANCE: What requirements do you need to comply with?