Difference between revisions of "ATC/Current/AdminGuide/Segment examples"
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#Under '''Visitor journey''', in the list, select Search query. | #Under '''Visitor journey''', in the list, select Search query. | ||
| − | #In the operator list, {{Link- | + | #In the operator list, {{Link-SomewhereInThisVersion|manual=AdminGuide|topic=Operators|display text=select yoru operator}}. |
#In the box, type the words or phrases that match the visitor to the segment. Separate items with commas. | #In the box, type the words or phrases that match the visitor to the segment. Separate items with commas. | ||
Revision as of 15:43, September 16, 2020
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Review examples of segments to get ideas for your own segments.
Segment based on how a user searches
You can add visitors to segments based on their search queries.
- Under Visitor journey, in the list, select Search query.
- In the operator list, select yoru operator.
- In the box, type the words or phrases that match the visitor to the segment. Separate items with commas.
Important
Due to frequent updates, the user interface in the accompanying video may appear different in your environment.Trigger based on user activity: abandoned form
In the following example, an action map triggers if a visitor using Chrome version 56 goes to the Request Quote page, but then navigates to the About page before completing the request.
First define the visitor attributes:
Then define the journey details:
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