Genesys Predictive Engagement Administrator's Guide

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This manual is for version Current of Genesys Predictive Engagement.

Configure and administer Altocloud for your organization.

Get started

Get started implementing Altocloud in your organization.

Track journey events

Learn how to start tracking with Altocloud. Then build the tools for identifying and organizing types of customers and their trackable behaviors.

Build actions and action maps

Learn about the types of actions in Genesys Predictive Engagement and how to find them in the Action Library. Learn how to build action maps that use actions to engage customers and further business goals.

See results

Learn about the analytics capabilities that Altocloud provides.

Solutions, best practices, and business scenarios

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