Difference between revisions of "PEC-REP/Current/GCXIPEGuide"
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Revision as of 17:14, December 22, 2021
The following topics are defined for this manual but are not included in the list of topics: Metrics, Architecture
Find links to all the topics in this guide.
Related documentation:
RSS:
Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI. GCXI can provide meaningful reports only if both Genesys Info Mart and RAA are deployed and available.
For information about GCXI reports and dashboards, see Historical Reporting with Genesys CX Insights.
Overview
Learn more about GCXI, its architecture, and how to support high availability and disaster recovery.
Configure and deploy RAA
Find out how to configure and deploy RAA
Configure and deploy GCXI
Find out how to configure and deploy GCXI
Observability
Learn how to monitor GCXI with metrics and logging.
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