Difference between revisions of "PEC-REP/Current/GCXIPEGuide"
From Genesys Documentation
m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX") |
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|version=Current | |version=Current | ||
|manual=Deployment | |manual=Deployment | ||
| − | | | + | |alternateforms=Form:ArticlePEServiceMetrics, Form:ArticlePEServiceObservability, Form:ArticleUnstructured, Form:TaskSummary, Form:ArticlePEServicePorts |
| − | |||
|displayname=Genesys Customer Experience Insights Private Edition Guide | |displayname=Genesys Customer Experience Insights Private Edition Guide | ||
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|pagination=no | |pagination=no | ||
| + | |Notice=EAP | ||
|ServiceId=1f419ea4-5e6e-4052-abc1-c56ff55106e2 | |ServiceId=1f419ea4-5e6e-4052-abc1-c56ff55106e2 | ||
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|topicslist=* -Overview | |topicslist=* -Overview | ||
** Overview | ** Overview | ||
** Architecture | ** Architecture | ||
** HADR | ** HADR | ||
| + | ** Ports | ||
* -Configure and deploy RAA | * -Configure and deploy RAA | ||
** PlanningRAA | ** PlanningRAA | ||
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** Deploy | ** Deploy | ||
** Upgrade | ** Upgrade | ||
| − | * - | + | * -Observability |
| − | ** | + | ** Observability |
| + | ** GCXIMetrics | ||
| + | ** RAAMetrics | ||
** Logging | ** Logging | ||
| + | |defaultform=Form:Article | ||
|Auto=Crafted summary table | |Auto=Crafted summary table | ||
|DisplayName=Genesys Customer Experience Insights Private Edition Guide | |DisplayName=Genesys Customer Experience Insights Private Edition Guide | ||
|Context=Find links to all the topics in this guide. | |Context=Find links to all the topics in this guide. | ||
| − | |Description=Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. | + | |Description=Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI. GCXI can provide meaningful reports only if both {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GIMPEGuide|display text=Genesys Info Mart}} and RAA are deployed and available. |
For information about GCXI reports and dashboards, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|display text=Historical Reporting with Genesys CX Insights}}. | For information about GCXI reports and dashboards, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|display text=Historical Reporting with Genesys CX Insights}}. | ||
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*{{Link-SomewhereInThisVersion|topic=Architecture}} | *{{Link-SomewhereInThisVersion|topic=Architecture}} | ||
*{{Link-SomewhereInThisVersion|topic=HADR}} | *{{Link-SomewhereInThisVersion|topic=HADR}} | ||
| + | *{{Link-SomewhereInThisVersion|topic=Ports}} | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Configure and deploy RAA | |sectionheading=Configure and deploy RAA | ||
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*{{Link-SomewhereInThisVersion|topic=Upgrade}} | *{{Link-SomewhereInThisVersion|topic=Upgrade}} | ||
}}{{TSSection | }}{{TSSection | ||
| − | |sectionheading= | + | |sectionheading=Observability |
|description=Learn how to monitor GCXI with metrics and logging. | |description=Learn how to monitor GCXI with metrics and logging. | ||
| − | |relatedarticles=*{{Link-SomewhereInThisVersion|topic= | + | |relatedarticles=*{{Link-SomewhereInThisVersion|topic=Observability}} |
| + | *{{Link-SomewhereInThisVersion|topic=GCXIMetrics}} | ||
| + | *{{Link-SomewhereInThisVersion|topic=RAAMetrics}} | ||
*{{Link-SomewhereInThisVersion|topic=Logging}} | *{{Link-SomewhereInThisVersion|topic=Logging}} | ||
}} | }} | ||
| + | |inherit=no | ||
}} | }} | ||
Revision as of 14:07, December 22, 2021
The following topics are defined for this manual but are not included in the list of topics: Metrics, Architecture
Find links to all the topics in this guide.
Related documentation:
RSS:
Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI. GCXI can provide meaningful reports only if both Genesys Info Mart and RAA are deployed and available.
For information about GCXI reports and dashboards, see Historical Reporting with Genesys CX Insights.
Overview
Learn more about GCXI, its architecture, and how to support high availability and disaster recovery.
- About GCXI / RAA
- Architecture
- High availability and disaster recovery
- [[PEC-REP/Current/GCXIPEGuide/Ports|]]
Configure and deploy RAA
Find out how to configure and deploy RAA
Configure and deploy GCXI
Find out how to configure and deploy GCXI
Observability
Learn how to monitor GCXI with metrics and logging.
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