Difference between revisions of "Draft: RN/DigitalChannels/100.0.143.0000"
From Genesys Documentation
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=Previously, when the latest version of the Advanced Chat UI is enabled in agent desktop and the option {{privilege.chat-nexus.communication.can-send}} was set to *false* or *not set* an agent wasn’t able to send messages not only from Communication tab as expected, but from chant interaction view. This issue has been fixed. If the option is set to *false*, the message send bar will be hidden from the agent only in Communication view. To allow agents to send chat messages from Communication tab this option should be set to *true*. | |Content=Previously, when the latest version of the Advanced Chat UI is enabled in agent desktop and the option {{privilege.chat-nexus.communication.can-send}} was set to *false* or *not set* an agent wasn’t able to send messages not only from Communication tab as expected, but from chant interaction view. This issue has been fixed. If the option is set to *false*, the message send bar will be hidden from the agent only in Communication view. To allow agents to send chat messages from Communication tab this option should be set to *true*. | ||
| − | |LocalContent=Previously, when agents used the latest version of the Advanced Chat UI and the option <code>privilege.chat-nexus.communication.can-send</code> was set to ''false'', they were able to send messages | + | |LocalContent=Previously, when agents used the latest version of the Advanced Chat UI and the option <code>privilege.chat-nexus.communication.can-send</code> was set to ''false'', they were able to send messages. This issue has been fixed. |
If the option is set to ''false'', the message send bar will only be hidden from the agent. To allow agents to send chat messages, this option should be set to ''true''. | If the option is set to ''false'', the message send bar will only be hidden from the agent. To allow agents to send chat messages, this option should be set to ''true''. | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=In some cases, an agent would unsubscribe from a contact but still receive notifications as if subscribed and the contact would show up again in the Communications tab after logout/login. This issue has been fixed. | |Content=In some cases, an agent would unsubscribe from a contact but still receive notifications as if subscribed and the contact would show up again in the Communications tab after logout/login. This issue has been fixed. | ||
| − | |LocalContent=Agents previously encountered an issue where they would unsubscribe from a contact, but still receive notifications as if they were subscribed, and the contact would reappear in the ''' | + | |LocalContent=Agents previously encountered an issue where they would unsubscribe from a contact, but still receive notifications as if they were subscribed, and the contact would reappear in the '''Communication''' tab after logging out and logging back in. This issue has now been fixed. |
}} | }} | ||
{{Issue | {{Issue | ||
Revision as of 05:30, April 13, 2023
This is a draft page; it has not yet been published.
Component RN Definition[edit source]
| Component | Digital Channels |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 100.0.143.0000 (Change release number) |
| Release Type | |
| Highlight | New tooltip explanations and fixes in the agent interface. |
| Boilerplate(s) Used | |
| Release Date | 2023-04-19 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | issue in (NEXUS-10534, NEXUS-10622, NEXUS-10702, NEXUS-8097, NEXUS-9813, NEXUS-10585, NEXUS-10637, NEXUS-10652, NEXUS-10654, NEXUS-10676, NEXUS-10677, NEXUS-10678,NEXUS-10698) |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only)
None yet! |
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