Difference between revisions of "RN/AgentWorkspace/100.0.004.0312"
From Genesys Documentation
(Created page with "{{ComponentRN |ComponentId=acaca529-aedd-4820-8557-4966ab8490db |JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Wor...") |
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|ComponentId=acaca529-aedd-4820-8557-4966ab8490db | |ComponentId=acaca529-aedd-4820-8557-4966ab8490db | ||
|JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23 | |JQL=((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23 | ||
| − | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a | + | |DeploymentTypeId=ec194bf2-b79a-436d-8ff6-eaff94d9f43a, 8b480b3c-2733-433a-9166-eab2c2d0663a |
|ReleaseDate=2023-03-21 | |ReleaseDate=2023-03-21 | ||
| + | |PrivateEditionReleaseDate=2023-03-22 | ||
|Highlight=Resolved issues and improvements. | |Highlight=Resolved issues and improvements. | ||
}} | }} | ||
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|Content=[WWE][AWS][Azure]:Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the *voice.consultation.mark-done-on-release* option to *false*. | |Content=[WWE][AWS][Azure]:Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality.[Private]:Agent Workspace now avoids the auto mark done for Consultation calls. To enable this feature, set the value of the *voice.consultation.mark-done-on-release* option to *false*. | ||
|LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality. | |LocalContent=Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Representative to enable this functionality. | ||
| − | + | ||
| + | |||
| + | '''For Private Edition''', to enable this feature, set the value of the '''voice.consultation.mark-done-on-release''' option to <code>false</code>. | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend. | |LocalContent=Agent Workspace now avoids duplicating messages in Genesys Digital Channels interactions. Previously, some messages could be duplicated in case of connection issues in backend. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=WWE-2599 | ||
| + | |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||
| + | |LocalContent=Agent Workspace now fixes a Cross Site Scripting (XSS) issue with the tooltip of custom entries in the '''Side Bar Region'''. | ||
| + | }} | ||
| + | {{Issue | ||
| + | |TicketNumber=WWE-2598 | ||
| + | |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||
| + | |LocalContent=Agent Workspace now prevents users configured with the PSTN device from performing '''answer''' or '''auto-answer''' call operations. To enable this feature, set the value of the '''voice.answer.is-disabled-for-sip-pstn''' option to '''true'''. | ||
}} | }} | ||
{{Issue | {{Issue | ||
| Line 23: | Line 36: | ||
|Content=TBD | |Content=TBD | ||
|LocalContent=For the '''Interaction Queue''' view, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds. | |LocalContent=For the '''Interaction Queue''' view, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds. | ||
| − | |||
}} | }} | ||
{{Issue | {{Issue | ||
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|Content=TBD | |Content=TBD | ||
|LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds. | |LocalContent=For the '''Contact Center Statistics''' tab, a manual refresh isn’t considered now if the previous refresh was done in less than 5 seconds. | ||
| − | + | }} | |
| + | {{Issue | ||
| + | |TicketNumber=WWE-2456 | ||
| + | |IssueCategoryId=a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | ||
| + | |LocalContent=Configuration of '''Dial Plan''' has been improved so that you can reject a call without generating a dial operation. The specification of the '''Dial Plan''' rules has been improved by supporting the '''reject''' parameter. | ||
}} | }} | ||
{{Issue | {{Issue | ||
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|Content=[WWE]:[AWS][Azure]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.[Private]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent. | |Content=[WWE]:[AWS][Azure]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent.[Private]:[Approved Text]: In Agent Workspace, WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent. | ||
|LocalContent=In Agent Workspace, the WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent. | |LocalContent=In Agent Workspace, the WebRTC agents can now correctly retrieve a call in a ringing state. Previously, when the WebRTC agent tries to retrieve a call in a ringing state, the music in queue or ringback tone was not heard by the agent. | ||
| − | |||
}} | }} | ||
{{Issue | {{Issue | ||
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|Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.<media-type>.extend-timeout* to override the configuration per media. | |Content=[WWE]:[AWS][Azure]:[IX Version]Agent Workspace now allows you extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this feature.[Private]: [IX Version]Agent Workspace now allows you extend the timeout duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. To enable this feature, use the following options:* *interaction.native-toast.extend-timeout* to extend the timeout duration of native toasts for all media types. * *interaction.native-toast.<media-type>.extend-timeout* to override the configuration per media. | ||
|LocalContent=Agent Workspace now allows you to extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this functionality. | |LocalContent=Agent Workspace now allows you to extend the duration for which the native toasts are displayed on Chrome and Edge browsers. This allows agents to act on the toasts when Agent Workspace is not in focus for a certain duration. Contact your Genesys Representative to enable this functionality. | ||
| − | |||
| − | * '''interaction.native-toast.extend-timeout''' - to extend the timeout duration of native toasts for all media types. | + | |
| − | * '''interaction.native-toast.<media-type>.extend-timeout''' - to override the configuration per media. | + | For '''Private Edition''', to enable this feature, use the following options: |
| + | |||
| + | *'''interaction.native-toast.extend-timeout''' - to extend the timeout duration of native toasts for all media types. | ||
| + | *'''interaction.native-toast.<media-type>.extend-timeout''' - to override the configuration per media. | ||
}} | }} | ||
{{Issue | {{Issue | ||
Revision as of 10:31, March 24, 2023
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Private Edition |
| Release Number | 100.0.004.0312 (Change release number) |
| Release Type | |
| Highlight | Resolved issues and improvements. |
| Boilerplate(s) Used | |
| Release Date | 2023-03-21 |
| Private Edition Release Date | 2023-03-22 |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | ((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23 |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| WWE-2386 | New | Agent Workspace now allows you to extend the duration for which the native toasts are displayed on t... | |
| WWE-2665 | Resolved Issue | Agent Workspace now avoids the auto mark done for Consultation calls. Contact your Genesys Represent... | |
| WWE-2608 | Resolved Issue | Agent Workspace now avoids duplicating messages in the Genesys Digital Channels interactions. Previo... | |
| WWE-2584 | Resolved Issue | For the Interaction Queue view, a manual refresh isn’t considered now if the previous refresh ... | |
| WWE-2583 | Resolved Issue | For the Contact Center Statistics tab, a manual refresh isn’t considered now if the previous r... | |
| WWE-2395 | Resolved Issue | In Agent Workspace, the WebRTC agents can now correctly retrieve a call in a ringing state. Previous... | |
| WWE-2346 | Resolved Issue | The Processed by field is now set to Unknown User in History or Interaction Sea... | |
| GAPI-36932 | Resolved Issue | A Chat consultation received by an agent is now stopped if the main Chat interaction from which the ... | |
| GAPI-36408 | Resolved Issue | Agent Workspace now performs the SmartFailover recovery when the Voice Channel connectivity is lost.... | |
| WWE-2599 | Private Edition | Agent Workspace now fixes a Cross Site Scripting (XSS) issue with the tooltip of custom entries in t... | |
| WWE-2598 | Private Edition | Agent Workspace now prevents users configured with the PSTN device from performing answer or '... | |
| WWE-2456 | Private Edition | Configuration of Dial Plan has been improved so that you can reject a call without generating ... |
Contents
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