Difference between revisions of "RN/AgentDesktop/9.0.000.91"
From Genesys Documentation
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{{NoteFormat|This change might break existing integrations depending on how the custom URL is currently formatted and how the Web server handles it.|1}} | {{NoteFormat|This change might break existing integrations depending on how the custom URL is currently formatted and how the Web server handles it.|1}} | ||
| − | '''UPDATE:''' Workspace now also encodes URLs associated with the ''' | + | '''UPDATE:''' Workspace now also encodes URLs associated with the '''Customer Location''' option (refer to {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=External_URLs}}), if Workspace determines that the URL defined by this option contains no encoded content. Workspace scans the URL to find a percent ‘%’ character followed by hexadecimal values (for example, '%23'). If no encoded content is found, Workspace encodes the URL using the '''EncodeURI''' javascript function. This function excludes specific characters from encoding processing. Refer to the [https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/encodeURI EncodeURI documentation] for information. |
Previously, Workspace systematically encoded URLs, even if they already contained encoded characters. | Previously, Workspace systematically encoded URLs, even if they already contained encoded characters. | ||
Revision as of 18:30, April 26, 2022
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on AWS, Genesys CX on Azure |
| Release Number | 9.0.000.91 (Change release number) |
| Release Type | |
| Highlight | *The Interaction notification and Team Communicator Recents list now displays the contact name and the number of missed calls from the contact.
|
| Boilerplate(s) Used | |
| Release Date | 2022-03-22 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = "wwe-march-22" |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-33291 | New | To be complaint with WCAG 2.1 level AA, the contrast ratio of the placeholder text in the Search... | |
| GAPI-32949 | New | For environments using browser-based WebRTC, agents who are on a consultation call can now mute and ... | |
| GAPI-32268 | New | If the contact name is available in the SIP header and is not present in the Contact Directory... | |
| GAPI-30936 | New | When displaying interactions in the Details tab of the History view, Workspace now only ... | |
| GAPI-31259 | New | Update: Agent Workspace now supports CX Contact labels for user-defined fields. | |
| GAPI-33561 | Resolved Issue | When the Pending State feature is configured, the After Call Work (ACW) duration displayed in ... | |
| GAPI-33258 | Resolved Issue | Changing the phone type from WebRTC to Generic in Agent Setup no longer prevents agents ... | |
| GAPI-32533 | Resolved Issue | Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACK... |
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