Difference between revisions of "PEC-REP/Current/GCXIPEGuide"

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|Description=Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Engage cloud private edition offering. {{Link-SomewhereInThisVersion|manual=GCXIPEGuide|topic=PlanningRAA|display text=Reporting and Analytics Aggregates}} (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI.  GCXI can provide meaningful reports only if both {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GIMPEGuide|display text=Genesys Info Mart}} and RAA are deployed and available.
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|Description=Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. {{Link-SomewhereInThisVersion|manual=GCXIPEGuide|topic=PlanningRAA|display text=Reporting and Analytics Aggregates}} (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI.  GCXI can provide meaningful reports only if both {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GIMPEGuide|display text=Genesys Info Mart}} and RAA are deployed and available.
  
 
For information about GCXI reports and dashboards, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|display text=Historical Reporting with Genesys CX Insights}}.
 
For information about GCXI reports and dashboards, see {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|display text=Historical Reporting with Genesys CX Insights}}.

Revision as of 20:29, November 9, 2021

The following topics are defined for this manual but are not included in the list of topics: Metrics, Architecture
This manual is for version Current of Reporting.

Find links to all the topics in this guide.

Genesys Customer Experience Insights (GCXI) is a service available with the Genesys Multicloud CX private edition offering. Reporting and Analytics Aggregates (RAA) is a supporting service for GCXI; this manual describes both RAA and GCXI. GCXI can provide meaningful reports only if both Genesys Info Mart and RAA are deployed and available.

For information about GCXI reports and dashboards, see Historical Reporting with Genesys CX Insights.

Overview

Learn more about GCXI, its architecture, and how to support high availability and disaster recovery.

Configure and deploy RAA

Find out how to configure and deploy RAA

Configure and deploy GCXI

Find out how to configure and deploy GCXI

Operations

Learn how to monitor GCXI with metrics and logging.

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