Difference between revisions of "PEC-CAB/Current/CABPEGuide"
From Genesys Documentation
m (Text replacement - "Genesys Multicloud CXment" to "Genesys Engagement") |
|||
| (3 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
{{MintyDocsManual | {{MintyDocsManual | ||
| − | |||
|version=Current | |version=Current | ||
|manual=Deployment | |manual=Deployment | ||
|defaultform=Form:Article | |defaultform=Form:Article | ||
| − | |alternateforms=Form:ArticleUnstructured, Form:TaskSummary | + | |alternateforms=Form:ArticlePEServiceMetrics, Form:ArticlePEServiceObservability, Form:ArticleUnstructured, Form:TaskSummary, Form:ArticlePEServiceArchitecture, Form:ArticlePEServiceUpgrade |
|displayname=Genesys Callback Private Edition Guide | |displayname=Genesys Callback Private Edition Guide | ||
| − | |||
| − | |||
| − | |||
| − | |||
|topicslist=* -Overview | |topicslist=* -Overview | ||
** Overview | ** Overview | ||
| − | ** | + | ** ArchitectureMain |
** HADR | ** HADR | ||
* -Configure and deploy | * -Configure and deploy | ||
** Planning | ** Planning | ||
** Configure | ** Configure | ||
| + | ** Deploy | ||
** Provision | ** Provision | ||
| − | ** | + | ** ProvisionAPIKey |
| + | * -Upgrade, roll back, or uninstall | ||
** Upgrade | ** Upgrade | ||
| − | * - | + | * -Observability |
| − | ** | + | ** Observability |
| − | ** | + | ** CallbackMetrics |
|Auto=Crafted summary table | |Auto=Crafted summary table | ||
|DisplayName={{MINTYDOCSPRODUCT}} Private Edition Guide | |DisplayName={{MINTYDOCSPRODUCT}} Private Edition Guide | ||
| Line 31: | Line 28: | ||
|description=Learn more about GES and Genesys Callback, its architecture, and how to support high availability and disaster recovery. | |description=Learn more about GES and Genesys Callback, its architecture, and how to support high availability and disaster recovery. | ||
|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Overview}} | |relatedarticles=*{{Link-SomewhereInThisVersion|topic=Overview}} | ||
| − | *{{Link-SomewhereInThisVersion|topic=Architecture}} | + | *{{Link-SomewhereInThisVersion|manual=CABPEGuide|topic=ArchitectureMain|display text=Architecture}} |
*{{Link-SomewhereInThisVersion|topic=HADR}} | *{{Link-SomewhereInThisVersion|topic=HADR}} | ||
}}{{TSSection | }}{{TSSection | ||
| Line 38: | Line 35: | ||
|relatedarticles=*{{Link-SomewhereInThisVersion|topic=Planning}} | |relatedarticles=*{{Link-SomewhereInThisVersion|topic=Planning}} | ||
*{{Link-SomewhereInThisVersion|topic=Configure}} | *{{Link-SomewhereInThisVersion|topic=Configure}} | ||
| + | *{{Link-SomewhereInThisVersion|topic=Deploy}} | ||
*{{Link-SomewhereInThisVersion|topic=Provision}} | *{{Link-SomewhereInThisVersion|topic=Provision}} | ||
| − | *{{Link-SomewhereInThisVersion|topic= | + | *{{Link-SomewhereInThisVersion|manual=CABPEGuide|topic=ProvisionAPIKey|display text=Provision an API key for GES}} |
| − | *{{Link-SomewhereInThisVersion|topic=Upgrade}} | + | }}{{TSSection |
| + | |sectionheading=Upgrade, roll back, or uninstall | ||
| + | |description=Find out how to upgrade, roll back, or uninstall Genesys Engagement Service. | ||
| + | |relatedarticles=*{{Link-SomewhereInThisVersion|topic=Upgrade}} | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Operations | |sectionheading=Operations | ||
|description=Learn how to monitor GES and the callback services with metrics and logging. | |description=Learn how to monitor GES and the callback services with metrics and logging. | ||
| − | |relatedarticles=*{{Link-SomewhereInThisVersion|topic= | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=CABPEGuide|topic=Observability|display text=Observability in Genesys Callback}} |
| − | *{{Link-SomewhereInThisVersion|topic= | + | *{{Link-SomewhereInThisVersion|manual=CABPEGuide|topic=CallbackMetrics|display text=Callback metrics and alerts}} |
}} | }} | ||
| + | |product=Draft:PrivateEdition | ||
| + | |pagination=no | ||
| + | |ServiceId=58e238b9-a7f6-4af9-8050-0fe1b7cb1c39 | ||
| + | |inherit=no | ||
}} | }} | ||
Latest revision as of 19:45, September 30, 2022
The following topics are defined for this manual but are not included in the list of topics: Architecture
Find links to all the topics in this guide.
Related documentation:
RSS:
Genesys Engagement Service (GES) provides callback and click-to-call-in services, which are available with the Genesys Multicloud CX private edition offering.
Overview
Learn more about GES and Genesys Callback, its architecture, and how to support high availability and disaster recovery.
Configure and deploy
Find out how to configure and deploy GES.
Upgrade, roll back, or uninstall
Find out how to upgrade, roll back, or uninstall Genesys Engagement Service.
Operations
Learn how to monitor GES and the callback services with metrics and logging.
Comments or questions about this documentation? Contact us for support!