Difference between revisions of "RN/AgentDesktop/9.0.000.90"
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|DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | |DeploymentTypeId=5439f1be-1868-4091-b058-1667389b6ce1 | ||
|ReleaseDate=2022-02-28 | |ReleaseDate=2022-02-28 | ||
| − | |Highlight=Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. | + | |Highlight=For environments using Advanced Email, Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. |
}} | }} | ||
{{Issue | {{Issue | ||
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|LocalContent=When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly reregisters the WebRTC session, moving the session from the Out Of Service state to the In Service state, and Workspace returns to full operability. Previously in this scenario, an agent had to refresh the Workspace browser tab. Contact Genesys to enable this feature. | |LocalContent=When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly reregisters the WebRTC session, moving the session from the Out Of Service state to the In Service state, and Workspace returns to full operability. Previously in this scenario, an agent had to refresh the Workspace browser tab. Contact Genesys to enable this feature. | ||
<!-- | <!-- | ||
| − | '''Private Edition''': To enable this feature, set the value of the '''voice.restore-state-on-back-in-service.is-enabled''' to '''true'''.--> | + | '''For Private Edition''': To enable this feature, set the value of the '''voice.restore-state-on-back-in-service.is-enabled''' to '''true'''.--> |
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | |IssueCategoryId=5c483167-c133-4dc5-87c0-bd2719670bc1 | ||
|Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now correctly handles URLs set in an application running in an iframe. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded.Note: When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated. | |Content=\[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now correctly handles URLs set in an application running in an iframe. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded.Note: When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated. | ||
| − | |LocalContent=Workspace now correctly handles URLs set in an application running in an iframe. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded. '''Note:''' When you specify a URL in your application which contains another URL that includes the hash ‘ | + | |LocalContent=Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACKGROUND modes. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded. '''Note:''' When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated. |
}} | }} | ||
{{Issue | {{Issue | ||
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|LocalContent=Workspace now enables you to specify whether the email subject is mandatory or optional before an agent sends an email. Please contact Genesys to enable this feature. | |LocalContent=Workspace now enables you to specify whether the email subject is mandatory or optional before an agent sends an email. Please contact Genesys to enable this feature. | ||
| − | '''Private Edition:''' To enable this feature, use the '''email.mandatory-subject''' option. | + | '''For Private Edition:''' To enable this feature, use the '''email.mandatory-subject''' option. |
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=\[WWE]:\[AZURE] \[PRIVATE] \[AWS]:Workspace now supports the Related tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. The Related tab currently supports email interactions only. Contact Genesys to enable this feature. | |Content=\[WWE]:\[AZURE] \[PRIVATE] \[AWS]:Workspace now supports the Related tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. The Related tab currently supports email interactions only. Contact Genesys to enable this feature. | ||
| − | |LocalContent=Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. The '''Related''' tab currently supports email interactions only. Contact Genesys to enable this feature. | + | |LocalContent=For environments using Advanced Email, Workspace now supports the '''Related''' tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. The '''Related''' tab currently supports email interactions only. Contact Genesys to enable this feature. |
}} | }} | ||
{{Issue | {{Issue | ||
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|IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | |IssueCategoryId=720446c8-10b6-42b8-af36-34a298aa1c72 | ||
|Content=\[WWE]\[AWS] \[AZURE] \[PRIVATE]Workspace now supports reserving an agent for call distribution. | |Content=\[WWE]\[AWS] \[AZURE] \[PRIVATE]Workspace now supports reserving an agent for call distribution. | ||
| − | |LocalContent=Workspace now supports reserving an agent for call distribution. | + | |LocalContent='''Updated:''' Agent Workspace now supports reserving an agent for call distribution ''by default''. |
| + | |||
| + | '''For Private Edition:''' This feature can be disabled by setting the value of the '''voice.enable-agent-reservation''' option to '''false'''. | ||
}} | }} | ||
Latest revision as of 19:21, July 28, 2022
Component RN Definition[edit source]
| Component | Agent Workspace |
|---|---|
| Deployment Type | Genesys CX on Azure |
| Release Number | 9.0.000.90 (Change release number) |
| Release Type | |
| Highlight | For environments using Advanced Email, Workspace now supports the Related tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. |
| Boilerplate(s) Used | |
| Release Date | 2022-02-28 |
| Private Edition Release Date | |
| Mixed Mode Release ReleaseDate | |
| Private Edition Containers List | |
| JQL | labels = "wwe-january-22" |
| Links | Links to customer-facing pages in use: |
| Test Links | Links to test pages (for RN Admins only) |
| Issue | Issue Category | Description | SupportingDocumentation |
|---|---|---|---|
| Issue | Issue Category | Description | SupportingDocumentation |
| GAPI-31802 | New | The Performance Tracker now supports the apostrophe character for statistics names. | |
| GAPI-17825 | New | Updated: Agent Workspace now supports reserving an agent for call distribution by default.... | |
| GAPI-27107 | New | Workspace now supports integration of web applications within the user interface. | |
| GAPI-30096 | New | For environments using Advanced Email, Workspace now supports the Related tab to enable agents... | |
| GAPI-30465 | New | Workspace now enables you to specify whether the email subject is mandatory or optional before an ag... | |
| GAPI-30578 | New | The system inactivity timeout notification feature is improved. | |
| GAPI-31473 | New | Workspace now supports dialing a phone number from the body of an email interaction by clicking the ... | |
| GAPI-32589 | New | To enable agents to understand the content of a dialog box in Workspace, the screen-reader announcem... | |
| GAPI-32590 | New | To enable agents to understand the purpose of a table in Workspace, the screen-reader announcement o... | |
| GAPI-32344 | Resolved Issue | Outbound Preview and Push Preview Auto-dial interactions now correctly support strategy overrides. | |
| GAPI-32054 | Resolved Issue | For Outbound ASM campaigns, Workspace now displays the correct list of Disposition codes. When the c... | |
| GAPI-31877 | Resolved Issue | Azure only: Workspace now correctly retrieves and handles embedded images in the body of an em... | |
| GAPI-31856 | Resolved Issue | Azure only: Workspace no longer sends blank outgoing email interactions. Previously, in certai... | |
| GAPI-32844 | Resolved Issue | When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly rere... | |
| GAPI-31764 | Resolved Issue | In environments where several Corporate Favorites, each with different sets of attached data, are co... | |
| GAPI-31570 | Resolved Issue | Advanced Search drop-down menus now include a scroll bar to handle long lists of condition filters. | |
| GAPI-31534 | Resolved Issue | Workspace now handles browser crashes in cases where agents had Workspace open in multiple tabs. Pre... | |
| GAPI-31513 | Resolved Issue | In the Interaction Search view, the Advanced Search condition selections are now correct... | |
| GAPI-32457 | Resolved Issue | Workspace now correctly handles embedded images in inbound email interactions. Previously, depending... | |
| GAPI-31104 | Resolved Issue | Azure only: Login of Workspace with WebRTC is now improved. Previously in some scenarios, the ... | |
| GAPI-32533 | Resolved Issue | Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACK... | |
| GAPI-32800 | Resolved Issue | Agents can now reply to chat messages and emails. Previously, in some circumstances, agents had to c... | |
| GAPI-32838 | Resolved Issue | To be complaint with WCAG 2.1 level AA, the contrast ratio of the search icon and the placeholder te... |
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