WebRTC/Current/WebRTCPEGuide/Overview - Revision history

WikiSysop at 08:02, March 28, 2023

2023-03-28T08:02:13Z

WikiSysop at 05:00, September 30, 2022

2022-09-30T05:00:53Z

Lakshmi.Krishnamurthy.IX: Published

2021-12-22T17:29:40Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:31Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Lakshmi.krishnamurthy@genesys.com: Published

2021-06-30T17:39:48Z

Published

New page

{{Article
|Standalone=No
|DisplayName=About WebRTC
|Context=Learn about WebRTC and how it works in Genesys Engage cloud private edition.
|ComingSoon=No
|Section={{Section
|alignment=Vertical
|structuredtext=Web Real-Time Communication (WebRTC) is a real time communication over the internet that enables agent to connect into Genesys contact center environment to perform their business operations.

WebRTC is a shared (multi-tenant) service that acts as the signalling and media gateway. The signalling gateway is used to interwork WebRTC with Session Initiation Protocol (SIP), and the media gateway is used to terminate Interactive Connectivity Establishment (ICE) and Secure Real-time Transport Protocol (SRTP).

Calls that are initiated/received by the browser is bridged through the WebRTC. These calls are handled by the SIP server as a SIP call to provide core Genesys features such as routing and IVR. These features are handled by Genesys for browser endpoints with the help of MCP in the call flow. Third party component CoTURN is used to implement TURN and STUN servers.
|Status=No
}}
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
}}

@@ Line 22: / Line 22: @@
 *Azure Kubernetes Service (AKS)
 *Google Kubernetes Engine (GKE)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=WebRTC|display text=WebRTC Release Notes}} for information about when support was introduced.

@@ Line 6: / Line 6: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Web Real-Time Communication (WebRTC) is a real time communication over the internet that enables agent to connect into Genesys contact center environment to perform their business operations.
+|structuredtext=Web Real-Time Communication (WebRTC) is a real-time communication over the internet that enables an agent to connect with the Genesys contact center environment to perform their business operations.
-WebRTC is a shared (multi-tenant) service that acts as the signalling and media gateway. The signalling gateway is used to interwork WebRTC with Session Initiation Protocol (SIP), and the media gateway is used to terminate Interactive Connectivity Establishment (ICE) and Secure Real-time Transport Protocol (SRTP).
+WebRTC is a shared (multitenant) service that acts as the signaling and media gateway. The signaling gateway is used to interwork WebRTC with Session Initiation Protocol (SIP), and the media gateway is used to terminate the Interactive Connectivity Establishment (ICE) and Secure Real-time Transport Protocol (SRTP).
-Calls that are initiated/received by the browser is bridged through the WebRTC. These calls are handled by the SIP server as a SIP call to provide core Genesys features such as routing and IVR. These features are handled by Genesys for browser endpoints with the help of MCP in the call flow. Third party component CoTURN is used to implement TURN and STUN servers.
+WebRTC bridges the calls that are initiated/received by the browser. The SIP Server handles these calls as a SIP call to provide core Genesys features such as routing and IVR. These features are handled by Genesys for browser endpoints with the help of MCP in the call flow. Third-party component CoTURN is used to implement TURN and STUN servers.
 |Status=No
 }}{{Section
@@ Line 17: / Line 20: @@
 |structuredtext=WebRTC is supported on the following cloud platforms:
 *Google Kubernetes Engine (GKE)
 *OpenShift Container Platform (OpenShift)

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About WebRTC
-|Context=Learn about WebRTC and how it works in Genesys Engage cloud private edition.
+|Context=Learn about WebRTC and how it works in Genesys Multicloud CX private edition.
 |ComingSoon=No
 |Section={{Section