https://all.docs.genesys.com/index.php?action=history&feed=atom&title=WebRTC%2FCurrent%2FWebRTCPEGuide%2FConfigureZeroFootprint 2026-04-22T23:03:58Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=WebRTC/Current/WebRTCPEGuide/ConfigureZeroFootprint&diff=129815&oldid=prev 2022-10-05T09:46:16Z

<p>Created page with &quot;{{Article |Standalone=No |DisplayName=Configure WebRTC agent with browser-based WWE via Agent Setup Application |TocName=Configure WebRTC agent with browser-based WWE via Agen...&quot;</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=No<br /> |DisplayName=Configure WebRTC agent with browser-based WWE via Agent Setup Application<br /> |TocName=Configure WebRTC agent with browser-based WWE via Agent Setup Application<br /> |Context=Agent does not need a Genesys Softphone as an endpoint for this configuration. But only needs a browser-based WWE, which uses WebRTC capabilities of Chrome, Firefox, and Chromium browsers.<br /> |ComingSoon=No<br /> |Section={{Section<br /> |sectionHeading=Supported browser versions<br /> |alignment=Vertical<br /> |structuredtext=*Chrome - 70+<br /> *Firefox - 62+<br /> *Chromium - 85.0.564.41+<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Configuration steps<br /> |alignment=Vertical<br /> |structuredtext=To configure the WebRTC agent, perform the following steps.<br /> <br /> #Log in to the Agent Setup application via Genesys Portal for your Tenant. See {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Agent_options_overview|display text=Agent Setup guide}} on how to use Agent Setup application.<br /> #Select '''Users''' tab.<br /> #Click '''Add User'''.<br /> #Update all the mandatory fields:<br /> #*First Name<br /> #*Last Name<br /> #*Username<br /> #*Password<br /> #*Password Confirm<br /> #*Phone Number<br /> #Click '''Save'''.<br /> #Go to '''Desktop Options''' &gt; '''Voice'''.<br /> #Select the '''Can Use WebRTC''' option.<br /> #Configure '''Expression to capture groups in GWS url''' and '''WebRTC Service URN''' options, if required.<br /> #Click '''Save.'''<br /> <br /> The following table includes the options and its values for WebRTC configuration.<br /> {{{!}}<br /> !Option Name<br /> !Option Value<br /> {{!}}-<br /> {{!}}Expression to capture groups in GWS url<br /> {{!}}It is a regular expression that allows the workspace to extract some part of its URL to capture the groups containing shared information among services, like the tenant or the region.<br /> {{!}}-<br /> {{!}}WebRTC Service URN<br /> {{!}}It is a WebRTC service URL that can be templated with the groups captured using the '''Expression to capture groups in GWS url''' option.<br /> {{!}}}<br /> |Status=No<br /> }}<br /> }}</div>

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