https://all.docs.genesys.com/index.php?action=history&feed=atom&title=WebRTC%2FCurrent%2FWebRTCPEGuide%2FConfigureSoftphone 2026-04-22T23:03:57Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=WebRTC/Current/WebRTCPEGuide/ConfigureSoftphone&diff=129813&oldid=prev 2022-10-05T09:46:12Z

<p>Created page with &quot;{{Article |Standalone=No |DisplayName=Configure WebRTC Agents with Genesys Softphone |TocName=Configure WebRTC Agents with Genesys Softphone |Context=Configure WebRTC agents w...&quot;</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=No<br /> |DisplayName=Configure WebRTC Agents with Genesys Softphone<br /> |TocName=Configure WebRTC Agents with Genesys Softphone<br /> |Context=Configure WebRTC agents with Genesys Softphone in Genesys cloud using Agent Setup.<br /> |ComingSoon=No<br /> |Section={{Section<br /> |sectionHeading=Pre-requisites<br /> |alignment=Vertical<br /> |structuredtext=*Deploy WebRTC in the Tenant’s region. For more information, see {{Link-AnywhereElse|product=WebRTC|version=Current|manual=WebRTCPEGuide|topic=Planning|display text=Configure and Deploy WebRTC}}.<br /> *Install Genesys Softphone in the Agent's place. For more information, see {{Link-AnywhereElse|product=PEC-GS|version=Current|manual=Administrator|topic=SPDeploy}}.<br /> *Install WWE 9.0+ version, which is a part of GWS.<br /> *Install GWS 9.0+ version in the tenant's region.<br /> |Status=No<br /> }}{{Section<br /> |alignment=Vertical<br /> |structuredtext=Genesys Softphone with WWE works in a Connector mode. In the Connector mode, the configuration is retrieved from the Configuration Server by WWE and sent to the Genesys Softphone.<br /> <br /> To configure the Genesys Softphone in WebRTC mode, see [[Draft:WebRTC/Current/WebRTCPEGuide/ConfigureSoftphone#configwebrtc|Genesys Softphone in WebRTC mode]].<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Configure WebRTC agent with Genesys Softphone using Agent Setup<br /> |alignment=Vertical<br /> |structuredtext=To configure WebRTC agent with Genesys Softphone using Agent Setup:<br /> <br /> #Log in to the '''Agent Setup''' for the corresponding tenant.<br /> #Select '''Users'''.<br /> #Click '''Add User'''.<br /> #Update all the required fields and configure the phone number.<br /> #Select the '''Softphone''' check box and '''Genesys SoftPhone with WebRTC''' in the '''SIP Phone Type''' drop-down to assign all the mandatory DN level options.<br /> #Click '''Save'''.<br /> #Go to '''Users''' &gt; '''Annex''' section and click '''Add Section'''.<br /> #In the '''Group name''' text box, type interaction-workspace and click '''+''' to configure the options. Use the following table to fill the options and its values.<br /> #:<br /> <br /> {{{!}} class=&quot;wikitable&quot;<br /> {{!}}-<br /> !{{!}}Option name<br /> !{{!}}Option value for WWE9<br /> {{!}}-<br /> {{!}}{{!}}privilege.sipendpoint.can-use<br /> {{!}}{{!}}true<br /> {{!}}-<br /> {{!}}{{!}}privilege.webrtc.can-use<br /> {{!}}{{!}}false<br /> {{!}}-<br /> {{!}}{{!}}privilege.voice.can-use<br /> {{!}}{{!}}true<br /> {{!}}-<br /> {{!}}{{!}}sipendpoint.transport-protocol<br /> {{!}}{{!}}https<br /> {{!}}-<br /> {{!}}{{!}}sipendpoint.uri<br /> {{!}}{{!}}&lt;nowiki&gt;https://localhost:8000&lt;/nowiki&gt;<br /> {{!}}-<br /> {{!}}{{!}}sipendpoint.enable-webrtc-auth<br /> {{!}}{{!}}true<br /> {{!}}-<br /> {{!}}{{!}}sipendpoint.codecs.enabled.audio<br /> {{!}}{{!}}opus<br /> {{!}}-<br /> {{!}}{{!}}sipendpoint.enable-webrtc-signin-with-switchname<br /> {{!}}{{!}}true<br /> {{!}}-<br /> {{!}}{{!}}sipendpoint.proxies.proxy0.http_proxy<br /> {{!}}{{!}}{http_proxy_fqdn:http_proxy_port}<br /> Example: sipendpoint.proxies.proxy0.http_proxy = proxy.company.com:8080<br /> {{!}}-<br /> {{!}}{{!}}webrtc.server-urn<br /> {{!}}{{!}}webrtc.service-urn = &lt;webrtc.ingress.api&gt;<br /> webrtc.service-urn can be templated using “expression.gws-url.capturing-groups” option. <br /> <br /> This option can be configured on CloudCluster application level and/or Agent Group level. Hence, the customer need not configure it for each agent.<br /> {{!}}-<br /> {{!}}}<br /> 9. Click '''Save'''.<br /> <br /> 10. Go to '''Desktop''' '''Options''' &gt; '''Genesys Softphone''' section.<br /> <br /> 11. Select the following check boxes:<br /> <br /> *'''Usage of Genesys Softphone'''<br /> *'''Uri''' with &lt;nowiki&gt;https://localhost:8000&lt;/nowiki&gt;<br /> <br /> :12. Configure other options if needed.<br /> <br /> 13. Click '''Save'''.<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Configure Genesys Softphone in WebRTC mode<br /> |anchor=configwebrtc<br /> |alignment=Vertical<br /> |structuredtext=This section includes information on how to configure Genesys Softphone in WebRTC Connector mode.<br /> <br /> ===Enabling Dynamic Configuration Connector in Connector Mode===<br /> 1. Select '''Auto Startup''' and '''Enable Dynamic Configuration Connector''' checkboxes in the '''Startup and Connector options''' window.[[File:EnableDynamicConfig1.png|none|500px|EnableDynamicConfig1]]<br /> <br /> <br /> <br /> 2. Provide a proper connector port and select the '''Enable Connector Secure Communication (HTTPS)''' checkbox.[[File:EnableConnector1.png|none|500px|EnableConnector1]]<br /> <br /> <br /> 3. Select the '''Self-signed Certificate''' check box if you do not have appropriate certificate available in the Windows Certificate Store. Else, select the '''Certificate Authorities (CA's)''' check box. Proceed with the regular installation process.<br /> |Status=No<br /> }}<br /> }}</div>

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