WID/Current/SDK/Engagement-combined - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:12:10Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Monique.gionet@genesys.com: Published

2021-10-12T14:44:27Z

Published

Chrissy.forrest@genesys.com: Published

2021-01-05T23:44:34Z

Published

Chrissyforrest: Published

2020-10-27T20:52:55Z

Published

Show changes

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:49Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Chrissyforrest: Published

2020-07-15T15:25:11Z

Published

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:50:52Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Chrissyforrest: Published

2020-07-10T18:27:10Z

Published

Chrissyforrest: Published

2020-07-10T18:25:29Z

Published

Chrissyforrest: Published

2020-07-10T18:22:33Z

Published

Show changes

@@ Line 3: / Line 3: @@
 |DisplayName=Engage
 |TocName=Engage
-|Context=Learn how to use the Genesys Engage plugin to integrate any Engage solution with Genesys Widgets.
+|Context=Learn how to use the Genesys Multicloud CX plugin to integrate any Engage solution with Genesys Widgets.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
@@ Line 12: / Line 12: @@
 |alignment=Vertical
 |structuredtext=[[File:Desktop_Engage_Offer_Overlay_View_with_Text_on_left_v1.png|center|frameless|alt=An example of an Engage Offer in overlay view and text on the left side]]
-The Genesys Engage plugin is generic and contains commands that automate customer engagement within Genesys Widgets. Starting with version {{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW#Nov292019|displaytext=9.0.015.11}}, the Engage plugin includes Offers, which allows a customer to view a product or promotion on a page. It comes with many display modes and rendering options, such as overlay/toaster mode with text or image-only layouts, or both.
+The Genesys Multicloud CX plugin is generic and contains commands that automate customer engagement within Genesys Widgets. Starting with version {{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW#Nov292019|displaytext=9.0.015.11}}, the Engage plugin includes Offers, which allows a customer to view a product or promotion on a page. It comes with many display modes and rendering options, such as overlay/toaster mode with text or image-only layouts, or both.
 [[File:Engage Invite Dark v2.png|center|frameless|525x525px|alt=An example of an Engage invite offering the customer agent help]]
 ===Usage===
@@ Line 59: / Line 59: @@
 |anchor=config
 |alignment=Vertical
-|structuredtext=The Genesys Engage plugin doesn't have any configuration options.
+|structuredtext=The Genesys Multicloud CX plugin doesn't have any configuration options.
 |Status=No
 }}{{Section
@@ Line 65: / Line 65: @@
 |anchor=localize
 |alignment=Vertical
-|structuredtext=The Genesys Engage plugin doesn't have any localization options.
+|structuredtext=The Genesys Multicloud CX plugin doesn't have any localization options.
 |Status=No
 }}{{Section

@@ Line 11: / Line 11: @@
 |anchor=overview
 |alignment=Vertical
-|structuredtext=[[File:Desktop_Engage_Offer_Overlay_View_with_Text_on_left_v1.png|center|frameless|516.992x516.992px]]
+|structuredtext=[[File:Desktop_Engage_Offer_Overlay_View_with_Text_on_left_v1.png|center|frameless|alt=An example of an Engage Offer in overlay view and text on the left side]]
 The Genesys Engage plugin is generic and contains commands that automate customer engagement within Genesys Widgets. Starting with version {{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW#Nov292019|displaytext=9.0.015.11}}, the Engage plugin includes Offers, which allows a customer to view a product or promotion on a page. It comes with many display modes and rendering options, such as overlay/toaster mode with text or image-only layouts, or both.
-[[File:Engage Invite Dark v2.png|center|frameless|525x525px]]
+[[File:Engage Invite Dark v2.png|center|frameless|525x525px|alt=An example of an Engage invite offering the customer agent help]]
 ===Usage===
 Use the Engage plugin to show either an invite or an offer via the following methods:
@@ Line 44: / Line 44: @@
 '''Engage Offer'''
-[[File:Desktop_Engage_Offer_toaster_mode.png|150x150px|Desktop Toast view with both image and text]]
+[[File:Desktop_Engage_Offer_toaster_mode.png|150x150px|alt=Desktop Toast view with both image and text]]
-[[File:Desktop_Engage_Offer_modal_overlay_view_with_text_on_top.png|150x150px|Desktop Modal Overlay view with text on top]]
+[[File:Desktop_Engage_Offer_modal_overlay_view_with_text_on_top.png|150x150px|alt=Desktop Modal Overlay view with text on top]]
-[[File:Desktop_Engage_Offer_overlay_view_with_text_at_bottom.png|150x150px|Desktop Overlay view with text at bottom]]
+[[File:Desktop_Engage_Offer_overlay_view_with_text_at_bottom.png|150x150px|alt=Desktop Overlay view with text at bottom]]
-[[File:Desktop_Engage_Offer_Toast_view_with_text_content_on_right.png|150x150px|Desktop Toast view with text content on right side]]
+[[File:Desktop_Engage_Offer_Toast_view_with_text_content_on_right.png|150x150px|alt=Desktop Toast view with text content on right side]]
-[[File:Desktop_Engage_Offer_Toast_view_with_text_content_on_left.png|150x150px|Desktop Toast view with text content on left side]]
+[[File:Desktop_Engage_Offer_Toast_view_with_text_content_on_left.png|150x150px|alt=Desktop Toast view with text content on left side]]
-[[File:Desktop_Engage_Offer_overlay_view_-_Right_text_v1.png|150x150px|Desktop Overlay view with text on right side]]
+[[File:Desktop_Engage_Offer_overlay_view_-_Right_text_v1.png|150x150px|alt=Desktop Overlay view with text on right side]]
-[[File:Desktop_Engage_Offer_modal_Overlay_View_with_Text_on_left.png|150x150px|Desktop Modal Overlay view with text on left side]]
+[[File:Desktop_Engage_Offer_modal_Overlay_View_with_Text_on_left.png|150x150px|alt=Desktop Modal Overlay view with text on left side]]
-[[File:Mobile_Engage_Offer_inserted_onto_the_top_of_a_webpage.png|150x150px|Mobile Offer inserted onto the top of a web page]]
+[[File:Mobile_Engage_Offer_inserted_onto_the_top_of_a_webpage.png|150x150px|alt=Mobile Offer inserted onto the top of a web page]]
-[[File:Mobile_mode_Engage_Offer_view_in_modal_overlay_with_background_greyed_out_v1.png|150x150px|Mobile Offer view in modal overlay with background area grayed out]]
+[[File:Mobile_mode_Engage_Offer_view_in_modal_overlay_with_background_greyed_out_v1.png|150x150px|alt=Mobile Offer view in modal overlay with background area grayed out]]
-[[File:Mobile_mode_Engage_Offer_view_in_modal_overlay_v1.png|150x150px|Mobile Offer view in modal overlay]]
+[[File:Mobile_mode_Engage_Offer_view_in_modal_overlay_v1.png|150x150px|alt=Mobile Offer view in modal overlay]]
 |Status=No
 }}{{Section

@@ Line 11: / Line 11: @@
 |anchor=overview
 |alignment=Vertical
-|structuredtext=[[File:Desktop_Engage_Offer_Overlay_View_with_Text_on_left_v1.png|center|frameless|675x675px]]
+|structuredtext=[[File:Desktop_Engage_Offer_Overlay_View_with_Text_on_left_v1.png|center|frameless|516.992x516.992px]]
 The Genesys Engage plugin is generic and contains commands that automate customer engagement within Genesys Widgets. Starting with version {{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/PSAAS/Public/RN/GW#Nov292019|displaytext=9.0.015.11}}, the Engage plugin includes Offers, which allows a customer to view a product or promotion on a page. It comes with many display modes and rendering options, such as overlay/toaster mode with text or image-only layouts, or both.
 [[File:Engage Invite Dark v2.png|center|frameless|525x525px]]
@@ Line 130: / Line 130: @@
 !Type
 !Description
-!Accepted Values
+!Accepted values
 !Default
-!Introduced/Updated
+!Introduced/updated
 {{!}}-
 {{!}}type
@@ Line 241: / Line 241: @@
 {{!}}-
 {{!}}resolved
-{{!}}When engage invite is accepted by user.
+{{!}}Engage invite is accepted by user.
 {{!}}accepted
 {{!}}-
 {{!}}resolved
-{{!}}When engage invite is declined by user.
+{{!}}Engage invite is declined by user.
 {{!}}declined
 {{!}}-
 {{!}}resolved
-{{!}}When engage invite widget is closed by user.
+{{!}}Engage invite widget is closed by user.
 {{!}}closed
 {{!}}-
 {{!}}resolved
-{{!}}When engage invite widget closes due to timeout.
+{{!}}Engage invite widget closes due to timeout.
 {{!}}timeout
 {{!}}-
@@ Line 300: / Line 300: @@
 !Accepted values
 !Default
-!Introduced/Updated
+!Introduced/updated
 {{!}}-
 {{!}}mode
@@ Line 686: / Line 686: @@
 !Description
 !Data
-!Introduced/Updated
+!Introduced/updated
 {{!}}-
 {{!}}ready
@@ Line 760: / Line 760: @@
 !Type
 !Description
-!Introduced/Updated
+!Introduced/updated
 {{!}}-
 {{!}}opened

@@ Line 5: / Line 5: @@
 |Context=Learn how to use the Genesys Engage plugin to integrate any Engage solution with Genesys Widgets.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Developer
 |Section={{Section

@@ Line 16: / Line 16: @@
 Use the Engage plugin to show either an invite or an offer via the following methods:
-*Calling the Engage.invite command
+*Calling the [[WID/Current/SDK/Engagement-combined#invite|Engage.invite]] command
-*Calling the Engage.offer command
+*Calling the [[WID/Current/SDK/Engagement-combined#offer|Engage.offer]] command
 ===Namespaces===

@@ Line 28: / Line 28: @@
 {{!}}Engage
 {{!}}-
-{{!}}CXBus - [[WID/Current/SDK/Engagement-combined#API Commands{{!}}API Commands]] & [[Draft:WID/Current/SDK/Engagement-combined#API Events{{!}}API Events]]
+{{!}}CXBus - [[WID/Current/SDK/Engagement-combined#API Commands{{!}}API Commands]] & [[WID/Current/SDK/Engagement-combined#API Events{{!}}API Events]]
 {{!}}Engage
 {{!}}-

@@ Line 25: / Line 25: @@
 !Namespace
 {{!}}-
-{{!}}i18n - [[Draft:WID/Current/SDK/Engagement-combined#Localization{{!}}Localization]]
+{{!}}i18n - [[WID/Current/SDK/Engagement-combined#Localization{{!}}Localization]]
 {{!}}Engage
 {{!}}-
-{{!}}CXBus - [[Draft:WID/Current/SDK/Engagement-combined#API Commands{{!}}API Commands]] & [[Draft:WID/Current/SDK/Engagement-combined#API Events{{!}}API Events]]
+{{!}}CXBus - [[WID/Current/SDK/Engagement-combined#API Commands{{!}}API Commands]] & [[Draft:WID/Current/SDK/Engagement-combined#API Events{{!}}API Events]]
 {{!}}Engage
 {{!}}-

WID/Current/SDK/Engagement-combined - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Monique.gionet@genesys.com: Published

Chrissy.forrest@genesys.com: Published

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Chrissyforrest: Published

Chrissyforrest: Published

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"