WID/Current/SDK/ChannelSelector-combined - Revision history

Monique.gionet@genesys.com: Published

2021-10-12T13:06:17Z

Published

Chrissyforrest: Published

2020-10-26T19:51:43Z

Published

Chrissyforrest: Published

2020-09-03T17:01:22Z

Published

Chrissyforrest: Published

2020-07-28T20:09:27Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:39:45Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:15Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Chrissyforrest: Published

2020-05-22T18:12:14Z

Published

Show changes

Chrissyforrest: Published

2020-04-09T22:10:06Z

Published

Chrissyforrest: Published

2020-02-21T16:19:32Z

Published

Chrissyforrest: Published

2020-02-21T16:01:28Z

Published

@@ Line 12: / Line 12: @@
 |structuredtext=The ChannelSelector Widget displays a configurable list of channels, as an entry point for customers to contact customer service. In addition to showing multiple channels, ChannelSelector can be configured to display the estimated wait time (EWT) for each channel. You can also use an EWT value to configure channels to hide, or to show, that they disabled. Channels are not limited to Genesys Widgets; you can add your own custom channels to launch applications or open new windows as necessary.
-[[File:Live assistance channels pec.png|455x455px]]
+[[File:Live assistance channels pec.png|455x455px|alt=The ChannelSelector widget in light theme.]]
 Note the screenshots in the following section, and visit the {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=configuration}} section for more information.
@@ Line 53: / Line 53: @@
 ===Screenshots===
 '''Dark theme'''<br />
-[[File:GEC_CS_MaxUnAvl_dark_MobileLandscape.png|173x173px]]
+[[File:GEC_CS_MaxUnAvl_dark_MobileLandscape.png|173x173px|alt=The ChannelSelector widget in dark theme in mobile landscape view displaying estimated wait time]]
-[[File:GEC_CS_MaxUnAvl_dark.png|150x150px]]
+[[File:GEC_CS_MaxUnAvl_dark.png|150x150px|alt=The ChannelSelector widget in dark theme in desktop view displaying estimated wait time]]
-[[File:GEC_CS_Avl_dark_MobileLandscape.png|176x176px]]
+[[File:GEC_CS_Avl_dark_MobileLandscape.png|176x176px|alt=The ChannelSelector widget in dark theme in mobile landscape view displaying available status]]
-[[File:GEC_CS_Avl_dark.png|150x150px]]
+[[File:GEC_CS_Avl_dark.png|150x150px|alt=The ChannelSelector widget in dark theme in desktop view displaying available status]]
-[[File:GEC_CS_MaxUnAvl_dark_MobilePortrait.png|150x150px]]
+[[File:GEC_CS_MaxUnAvl_dark_MobilePortrait.png|150x150px|alt=The ChannelSelector widget in dark theme in mobile portrait view displaying estimated wait time]]
-[[File:GEC_CS_Min_dark.png|150x150px]]
+[[File:GEC_CS_Min_dark.png|150x150px|alt=The ChannelSelector widget in dark theme in desktop view displaying estimated wait time]]
-[[File:GEC_CS_Avl_dark_MobilePortrait.png|150x150px]]
+[[File:GEC_CS_Avl_dark_MobilePortrait.png|150x150px|alt=The ChannelSelector widget in dark theme in mobile portrait view displaying available status]]
-[[File:GEC_CS_Min_dark_MobileLandscape.png|181x181px]]
+[[File:GEC_CS_Min_dark_MobileLandscape.png|181x181px|alt=The ChannelSelector widget in dark theme in mobile landscape view displaying estimated wait time]]
-[[File:GEC_CS_Min_dark_MobilePortrait.png|150x150px]]
+[[File:GEC_CS_Min_dark_MobilePortrait.png|150x150px|alt=The ChannelSelector widget in dark theme in mobile portrait view displaying estimated wait time]]
-[[File:GEC_CS_Max_dark_MobileLandscape.png|186x186px]]
+[[File:GEC_CS_Max_dark_MobileLandscape.png|186x186px|alt=The ChannelSelector widget in dark theme in mobile landscape view displaying estimated wait time]]
-[[File:GEC_CS_Max_dark_MobilePortrait.png|150x150px]]
+[[File:GEC_CS_Max_dark_MobilePortrait.png|150x150px|alt=The ChannelSelector widget in dark theme in mobile portrait view displaying estimated wait time]]
 '''Light theme'''
 <br />
-[[File:GEC CS Avl light MobilePortrait.png|170x170px]]
+[[File:GEC CS Avl light MobilePortrait.png|170x170px|alt=The ChannelSelector widget in light theme in mobile portrait view displaying available status]]
-[[File:GEC_CS_Avl_light_MobileLandscape.png|188x188px]]
+[[File:GEC_CS_Avl_light_MobileLandscape.png|188x188px|alt=The ChannelSelector widget in light theme in mobile landscape view displaying available status]]
-[[File:GEC_CS_Avl_light.png|155x155px]]
+[[File:GEC_CS_Avl_light.png|155x155px|alt=The ChannelSelector widget in light theme in desktop view displaying available status]]
-[[File:GEC_CS_Max_light_MobileLandscape.png|181x181px]]
+[[File:GEC_CS_Max_light_MobileLandscape.png|181x181px|alt=The ChannelSelector widget in light theme in mobile landscape view displaying estimated wait time for all channels]]
-[[File:GEC_CS_MaxUnAvl_light_MobileLandscape.png|189x189px]]
+[[File:GEC_CS_MaxUnAvl_light_MobileLandscape.png|189x189px|alt=The ChannelSelector widget in light theme in mobile landscape view displaying estimated wait time for two channels]]
-[[File:GEC_CS_Min_light.png|166x166px]]
+[[File:GEC_CS_Min_light.png|166x166px|alt=The ChannelSelector widget in light theme in desktop view displaying estimated wait time for all channels]]
-[[File:GEC_CS_Min_light_MobileLandscape.png|183x183px]]
+[[File:GEC_CS_Min_light_MobileLandscape.png|183x183px|alt=The ChannelSelector widget in light theme in mobile landscape view displaying estimated wait time for all channels]]
-[[File:GEC_CS_MaxUnAvl_light.png|161x161px]]
+[[File:GEC_CS_MaxUnAvl_light.png|161x161px|alt=The ChannelSelector widget in light theme in desktop view displaying estimated wait time for 2 channels]]
-[[File:GEC_CS_Max_light_MobilePortrait.png|150x150px]]
+[[File:GEC_CS_Max_light_MobilePortrait.png|150x150px|alt=The ChannelSelector widget in light theme in mobile portrait view displaying estimated wait time for all channels]]
-[[File:GEC_CS_MaxUnAvl_light_MobilePortrait.png|150x150px]]
+[[File:GEC_CS_MaxUnAvl_light_MobilePortrait.png|150x150px|alt=The ChannelSelector widget in light theme in mobile portrait view displaying estimated wait time for 2 channels]]
-[[File:GEC_CS_Min_light_MobilePortrait.png|150x150px]]
+[[File:GEC_CS_Min_light_MobilePortrait.png|150x150px|alt=The ChannelSelector widget in light theme in mobile portrait view displaying estimated wait time for all channels]]
 |Status=No
 }}{{Section

@@ Line 12: / Line 12: @@
 |structuredtext=The ChannelSelector Widget displays a configurable list of channels, as an entry point for customers to contact customer service. In addition to showing multiple channels, ChannelSelector can be configured to display the estimated wait time (EWT) for each channel. You can also use an EWT value to configure channels to hide, or to show, that they disabled. Channels are not limited to Genesys Widgets; you can add your own custom channels to launch applications or open new windows as necessary.
-[[File:Live assistance channels pec.png|600x600px]]
+[[File:Live assistance channels pec.png|455x455px]]
-Note the screenshots in the following section, and visit the {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=configuration}} page for more information.
+Note the screenshots in the following section, and visit the {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=configuration}} section for more information.
 ===Usage===
 Use the following methods to launch ChannelSelector manually:
@@ Line 21: / Line 21: @@
 *Create your own custom button or link to open ChannelSelector (using the "ChannelSelector.open" command)
-{{NoteFormat|By default ChannelSelector has no channels configured. The UI will appear empty if not configured. See the {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=configuration}} for examples and information on how to set up your own custom channels. |}}
+{{NoteFormat|By default ChannelSelector has no channels configured. The UI will appear empty if not configured. See the {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=configuration}} section for examples and information on how to set up your own custom channels. |}}
 ===Customization===
-You can customize and {{Link-SomewhereInThisVersion|manual=Developer|topic=GWCInternat|display text=localize}} all of the static text shown in the ChannelSelector Widget by adding entries into your {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=configuration}} and {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=localize|display text=localization}} options.
+You can customize and {{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat|display text=localize}} all of the static text shown in the ChannelSelector Widget by adding entries into your {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=configuration}} and {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=localize|display text=localization}} options.
 ChannelSelector supports Themes. You can create and register your own themes for Genesys Widgets.
@@ Line 40: / Line 40: @@
 {{!}}{{!}}channelselector
 {{!}}-
-{{!}}{{!}}CXBus—{{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=commands|display text=API Commands}} & {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=events|display text=API Events}}
+{{!}}{{!}}CXBus—{{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=commands|display text=API commands}} & {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=events|display text=API events}}
 {{!}}{{!}}ChannelSelector
 {{!}}-
@@ Line 230: / Line 230: @@
 |anchor=localize
 |alignment=Vertical
-|structuredtext={{NoteFormat|For information on how to set up localization, refer to the  {{Link-SomewhereInThisVersion|manual=Developer|topic=GWCInternat|display text=Localization Guide}}.|1}}
+|structuredtext={{NoteFormat|For information on how to set up localization, refer to {{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat|display text=Localize widgets and services}}.|1}}
 ===Usage===
 Use the '''channelselector''' namespace when you define localization strings for the ChannelSelector plugin in your i18n JSON file.
@@ Line 257: / Line 257: @@
 |Status=No
 }}{{Section
-|sectionHeading=API Commands
+|sectionHeading=API commands
 |anchor=commands
 |alignment=Vertical
 |structuredtext=Once you've registered your plugin on the bus, you can call commands on other registered plugins. Here's how to use the global bus object to register a new plugin on the bus.
-{{NoteFormat|The global bus object is a debugging tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see {{Link-SomewhereInThisManual|topic=GWCBusExtensions|anchor=top|display text=Widgets Extensions}} for more information about extending Genesys Widgets.|1}}
+{{NoteFormat|The global bus object is a debugging tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions|display text=Genesys Widgets Extensions}} for more information about extending Genesys Widgets.|1}}
 <source lang="javascript">var oMyPlugin = window._genesys.widgets.bus.registerPlugin('MyPlugin');
@@ Line 562: / Line 562: @@
 |Status=No
 }}{{Section
-|sectionHeading=API Events
+|sectionHeading=API events
 |anchor=events
 |alignment=Vertical
 |structuredtext=Once you've registered your plugin on the bus, you can subscribe to and listen for published events. Here's how to use the global bus object to register a new plugin on the bus.
-{{NoteFormat|The global bus object is a debugging tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see {{Link-SomewhereInThisManual|topic=GWCBusExtensions|anchor=top|display text=Widgets Extensions}} for more information about extending Genesys Widgets.|1}}
+{{NoteFormat|The global bus object is a debugging tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions|display text=Genesys Widgets Extensions}} for more information about extending Genesys Widgets.|1}}
 <source lang="javascript">var oMyPlugin = window._genesys.widgets.bus.registerPlugin('MyPlugin');

@@ Line 53: / Line 53: @@
 ===Screenshots===
 '''Dark theme'''<br />
-[[File:ChannelSelector_Dark_Desktop_Available_v2.png|150x150px|Desktop overlay view showing EWT available]]
+[[File:GEC_CS_MaxUnAvl_dark_MobileLandscape.png|173x173px]]
-[[File:ChannelSelector_Dark_Desktop_Max_Unavailable_v2.png|150x150px|Desktop overlay view showing EWT maximum & unavailable]]
+[[File:GEC_CS_MaxUnAvl_dark.png|150x150px]]
-[[File:ChannelSelector_Dark_Desktop_Minimum_v2.png|150x150px|Desktop overlay view showing EWT minimum]]
+[[File:GEC_CS_Avl_dark_MobileLandscape.png|176x176px]]
-[[File:ChannelSelector_Dark_Desktop_Cobrowse_v2.png|150x150px|Desktop overlay view showing Co-browse channel]]
+[[File:GEC_CS_Avl_dark.png|150x150px]]
-[[File:ChannelSelector_Dark_Mobile_Landscape_Available_v2.png|150x150px|Mobile full-screen view in landscape orientation showing EWT available]]
+[[File:GEC_CS_MaxUnAvl_dark_MobilePortrait.png|150x150px]]
-[[File:ChannelSelector_Dark_Mobile_Landscape_Max_Unavailable_v2.png|150x150px|Mobile full-screen view in landscape orientation showing EWT maximum & unavailable]]
+[[File:GEC_CS_Min_dark.png|150x150px]]
-[[File:ChannelSelector_Dark_Mobile_Landscape_Maximum_v2.png|150x150px|Mobile full-screen view in landscape orientation showing EWT maximum]]
+[[File:GEC_CS_Avl_dark_MobilePortrait.png|150x150px]]
-[[File:ChannelSelector_Dark_Mobile_Landscape_Minimum_v2.png|150x150px|Mobile full-screen view in landscape orientation showing EWT minimum]]
+[[File:GEC_CS_Min_dark_MobileLandscape.png|181x181px]]
-[[File:ChannelSelector_Dark_Mobile_Portrait_Available_v2.png|150x150px|Mobile full-screen view in portrait orientation showing EWT available]]
+[[File:GEC_CS_Min_dark_MobilePortrait.png|150x150px]]
-[[File:ChannelSelector_Dark_Mobile_Portrait_Max_Unavailable_v2.png|150x150px|Mobile full-screen view in portrait showing EWT maximum & unavailable]]
+[[File:GEC_CS_Max_dark_MobileLandscape.png|186x186px]]
-[[File:ChannelSelector_Dark_Mobile_Portrait_Maximum_v2.png|150x150px|Mobile full-screen view in portrait orientation showing EWT maximum]]
+[[File:GEC_CS_Max_dark_MobilePortrait.png|150x150px]]
 '''Light theme'''
 <br />
-[[File:ChannelSelector_Light_Desktop_Available_v2.png|150x150px|Desktop overlay view showing EWT available]]
+[[File:GEC CS Avl light MobilePortrait.png|170x170px]]
-[[File:ChannelSelector_Light_Desktop_Max_Unavailable_v2.png|150x150px|Desktop overlay view showing EWT maximum & unavailable]]
+[[File:GEC_CS_Avl_light_MobileLandscape.png|188x188px]]
-[[File:ChannelSelector_Light_Desktop_Minimum_v2.png|150x150px|Desktop overlay view showing EWT minimum]]
+[[File:GEC_CS_Avl_light.png|155x155px]]
-[[File:ChannelSelector_Light_Desktop_Cobrowse_v2.png|150x150px|Desktop overlay view showing Co-browse channel]]
+[[File:GEC_CS_Max_light_MobileLandscape.png|181x181px]]
-[[File:ChannelSelector_Light_Mobile_Landscape_Available_v2.png|150x150px|Mobile full-screen view in landscape orientation showing EWT available]]
+[[File:GEC_CS_MaxUnAvl_light_MobileLandscape.png|189x189px]]
-[[File:ChannelSelector_Light_Mobile_Landscape_Max_Unavailab_v2.png|150x150px|Mobile full-screen view in landscape orientation showing EWT maximum & unavailable]]
+[[File:GEC_CS_Min_light.png|166x166px]]
-[[File:ChannelSelector_Light_Mobile_Landscape_Maximum_v2.png|150x150px|Mobile full-screen view in landscape orientation showing EWT maximum]]
+[[File:GEC_CS_Min_light_MobileLandscape.png|183x183px]]
-[[File:ChannelSelector_Light_Mobile_Landscape_Minimum_v2.png|150x150px|Mobile full-screen view in landscape orientation showing EWT minimum]]
+[[File:GEC_CS_MaxUnAvl_light.png|161x161px]]
-[[File:ChannelSelector_Light_Mobile_Portrait_Available_v2.png|150x150px|Mobile full-screen view in portrait orientation showing EWT available]]
+[[File:GEC_CS_Max_light_MobilePortrait.png|150x150px]]
-[[File:ChannelSelector_Light_Mobile_Portrait_Max_Unavailable_v2.png|150x150px|Mobile full-screen view in portrait showing EWT maximum & unavailable]]
+[[File:GEC_CS_MaxUnAvl_light_MobilePortrait.png|150x150px]]
-[[File:ChannelSelector_Light_Mobile_Portrait_Maximum_v2.png|150x150px|Mobile full-screen view in portrait orientation showing EWT maximum]]
+[[File:GEC_CS_Min_light_MobilePortrait.png|150x150px]]
 |Status=No
 }}{{Section

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Platform=GenesysEngage-cloud
-|Prereq=
+|Role=Developer
 |Section={{Section
 |sectionHeading=Overview
 |alignment=Vertical
 |structuredtext=The ChannelSelector Widget displays a configurable list of channels, as an entry point for customers to contact customer service. In addition to showing multiple channels, ChannelSelector can be configured to display the estimated wait time (EWT) for each channel. You can also use an EWT value to configure channels to hide, or to show, that they disabled. Channels are not limited to Genesys Widgets; you can add your own custom channels to launch applications or open new windows as necessary.
-[[File:ChannelSelector Main v1.png|600x600px]]
+[[File:Live assistance channels pec.png|600x600px]]
 Note the screenshots in the following section, and visit the {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=configuration}} page for more information.
@@ Line 83: / Line 80: @@
 [[File:ChannelSelector_Light_Mobile_Portrait_Maximum_v2.png|150x150px|Mobile full-screen view in portrait orientation showing EWT maximum]]
 [[File:ChannelSelector_Light_Mobile_Portrait_Minimum_v2.png|150x150px|Mobile full-screen view in portrait orientation showing EWT minimum]]
 |Status=No
 }}{{Section
@@ Line 90: / Line 85: @@
 |anchor=config
 |alignment=Vertical
 |structuredtext=ChannelSelector shares the '''_genesys.widgets.channelselector''' configuration namespace. ChannelSelector has UI options to enable and disable channels, hide channels, add new channels, and display estimated wait time (EWT) details. All the channels are displayed based on the array of objects order defined in the channel's configuration. To hide a particular channel, simply remove the corresponding array object.
@@ Line 134: / Line 127: @@
+  			}
   		},
+  		{
@@ Line 160: / Line 144: @@
   		},
+ 	 };
 </syntaxhighlight><br />
 ===Options===
@@ Line 252: / Line 227: @@
 {{!}}{{!}}n/a
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 259: / Line 232: @@
 |anchor=localize
 |alignment=Vertical
 |structuredtext={{NoteFormat|For information on how to set up localization, refer to the  {{Link-SomewhereInThisVersion|manual=Developer|topic=GWCInternat|display text=Localization Guide}}.|1}}
 ===Usage===
@@ Line 276: / Line 247: @@
 			"AriaAvailableTitle": "Available",
 			"UnavailableTitle": "Unavailable",
 			"CallbackTitle": "Receive a Call",
 			"AriaClose": "Live Assistance Close",
 			"AriaWarning": "Warning",
@@ Line 288: / Line 257: @@
+	}
 }</source>
 |Status=No
 }}{{Section
@@ Line 295: / Line 262: @@
 |anchor=commands
 |alignment=Vertical
 |structuredtext=Once you've registered your plugin on the bus, you can call commands on other registered plugins. Here's how to use the global bus object to register a new plugin on the bus.
@@ Line 372: / Line 337: @@
 ====Example====
 <source lang="javascript">
-oMyPlugin.command('ChannelSelector.conifugre', {
+oMyPlugin.command('ChannelSelector.configure', {
 	channels: [
@@ Line 597: / Line 562: @@
 {{!}}{{!}}'ChannelSelector not opened to enable stats details'
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 604: / Line 567: @@
 |anchor=events
 |alignment=Vertical
 |structuredtext=Once you've registered your plugin on the bus, you can subscribe to and listen for published events. Here's how to use the global bus object to register a new plugin on the bus.
@@ Line 631: / Line 592: @@
 {{!}}{{!}}n/a
 {{!}}}
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=Learn how to provide your customers with a configurable list of channels as an entry point for contacting customer service.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=
 |Section={{Section

@@ Line 11: / Line 11: @@
 |structuredtext=The ChannelSelector Widget displays a configurable list of channels, as an entry point for customers to contact customer service. In addition to showing multiple channels, ChannelSelector can be configured to display the Estimated Wait Time (EWT) for each channel. You can also use an EWT value to configure channels to hide, or to show, that they disabled. Channels are not limited to Genesys Widgets; you can add your own custom channels to launch applications or open new windows as necessary.
-[[File:ChannelSelector_Main.png|600px]]
+[[File:ChannelSelector Main v1.png|600x600px]]
 Note the screenshots in the following section, and visit the {{Link-SomewhereInThisVersion|manual=SDK|topic=ChannelSelector-combined|anchor=config|display text=configuration}} page for more information.
@@ Line 52: / Line 52: @@
 ===Screenshots===
 '''"Dark" Theme'''
-<nowiki><gallery></nowiki>
+<gallery>
-ChannelSelector_Dark_Desktop_Available_v1.png
+ChannelSelector_Dark_Desktop_Available_v2.png|Desktop overlay view showing EWT available
 |Status=No
 }}{{Section
@@ Line 76: / Line 104: @@
   		i18n: 'CallusTitle',
   		icon: 'call-outgoing',
-  		html: '<nowiki><img src='http://placehold.it/100x100'></nowiki>',
+  		html: '<img src='http://placehold.it/100x100'>',
   		ewt: {
   			display: true,
@@ Line 92: / Line 120: @@
   		i18n: 'ChatTitle',
   		icon: 'chat',
-  		html: <nowiki>''</nowiki>,
+  		html: '',
   		ewt: {
   			display: true,
@@ Line 108: / Line 136: @@
   		i18n: 'EmailTitle',
   		icon: 'email',
-  		html: <nowiki>''</nowiki>
+  		html: ''
   		},
@@ Line 117: / Line 145: @@
   		i18n: 'CallbackTitle',
   		icon: 'call-incoming',
-  		html: <nowiki>''</nowiki>,
+  		html: '',
   		ewt: {
   			display: true,
@@ Line 134: / Line 162: @@
   		i18n: 'CobrowseTitle',
   		icon: 'cobrowse',
-  		html: <nowiki>''</nowiki>
+  		html: ''
   		}]
   };
@@ Line 241: / Line 269: @@
 			"WaitTimeTitle": "Wait Time",
 			"AvailableTitle": "Available",
 			"UnavailableTitle": "Unavailable",
 			"CobrowseButtonText": "CobrowseSubTitle",
 			"CallbackTitle": "Receive a Call",
 			"CobrowseSubTitle": "Agent connection is required for this.",
 			"minute": "min",
-			"minutes": "mins"
+			"minutes": "mins",
+		}
+	}

@@ Line 202: / Line 202: @@
 {{!}}-
 {{!}}{{!}}channels[].ewt.availabilityThresholdMin
-{{!}}{{!}}number
+{{!}}{{!}}number (seconds)
-{{!}}{{!}}If EWT is greater than 0 and less than this minimum threshold value (seconds), EWT is shown with a yellow warning icon.
+{{!}}{{!}}If EWT is greater than 0 minutes and less than this minimum threshold value (in minutes), then the EWT is shown with a yellow warning icon.
 {{!}}{{!}}300
 {{!}}{{!}}n/a
 {{!}}-
 {{!}}{{!}}channels[].ewt.availabilityThresholdMax
-{{!}}{{!}}number
+{{!}}{{!}}number (seconds)
-{{!}}{{!}}If EWT is greater than the minimum threshold value and less than the maximum threshold value (seconds), EWT is shown with a red alert icon.
+{{!}}{{!}}If EWT is greater than this minimum threshold value (in minutes) and less than the maximum threshold value (in minutes), then the EWT is shown with a red alert icon.
 {{!}}{{!}}480
 {{!}}{{!}}n/a

WID/Current/SDK/ChannelSelector-combined - Revision history

Monique.gionet@genesys.com: Published

Chrissyforrest: Published

Chrissyforrest: Published

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Chrissyforrest: Published

Chrissyforrest: Published

Chrissyforrest: Published

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"