WID/Current/SDK/CallUs-combined - Revision history

Monique.gionet@genesys.com: Published

2021-10-12T12:32:10Z

Published

Chrissy.forrest@genesys.com: Published

2021-05-12T15:00:35Z

Published

Chrissyforrest: Published

2020-10-26T18:16:16Z

Published

Chrissyforrest: Published

2020-07-28T19:32:00Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:36:57Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:49:14Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Chrissyforrest: Published

2020-07-10T15:47:39Z

Published

Chrissyforrest: Published

2020-04-09T21:56:58Z

Published

Chrissyforrest: Published

2020-04-01T00:14:17Z

Published

Chrissyforrest: Published

2020-01-24T18:53:32Z

Published

Show changes

@@ Line 17: / Line 17: @@
 |structuredtext=The CallUs Widget provides an overlay screen showing one or more phone numbers for customer service, as well as the hours that this service is available. The arrangement of numbers in this layout starts with a main phone number, which can be followed by alternative or additional phone numbers. Each number can be named, and there is no limit to the number of phone numbers you can include. If the list of numbers doesn't fit in the widget, the user can scroll down to see the rest.
-[[File:CallUs Dark Desktop.png|600x600px]]
+[[File:CallUs Dark Desktop.png|600x600px|alt=The CallUs Widget in dark theme listing customer service hours and phone numbers.]]
 ===Usage===
 Launch CallUs manually by using the following methods:
@@ Line 63: / Line 63: @@
 '''Dark theme'''
-[[File:CallUs_Dark_Desktop.png|150x150px|Desktop overlay view]]
+[[File:CallUs_Dark_Desktop.png|150x150px|alt=The CallUs Widget in dark theme in the desktop overlay view.]]
-[[File:CallUs_Dark_Mobile_Portrait.png|150x150px|Mobile fullscreen view in portrait orientation]]
+[[File:CallUs_Dark_Mobile_Portrait.png|150x150px|alt=The CallUs Widget in dark theme in mobile full screen view in portrait orientation.]]
-[[File:CallUs_Dark_Mobile_Landscape.png|150x150px|Mobile fullscreen view in landscape orientation]]
+[[File:CallUs_Dark_Mobile_Landscape.png|150x150px|alt=The CallUs Widgets in dark theme in mobile full screen view in landscape orientation.]]
 '''Light theme'''
-[[File:CallUs_Light_Desktop.png|150x150px|Desktop overlay view]]
+[[File:CallUs_Light_Desktop.png|150x150px|alt=The CallUs Widget in light theme in desktop overlay view.]]
-[[File:CallUs_Light_Mobile_Portrait.png|150x150px|Mobile fullscreen view in portrait orientation]]
+[[File:CallUs_Light_Mobile_Portrait.png|150x150px|alt=The CallUs Widget in light theme in mobile full screen view in portrait orientation.]]
-[[File:CallUs_Light_Mobile_Landscape.png|150x150px|Mobile fullscreen view in landscape orientation]]
+[[File:CallUs_Light_Mobile_Landscape.png|150x150px||The CallUs Widget in light theme in mobile full screen view in portrait orientation.]]
 |Status=No
 }}{{Section

@@ Line 8: / Line 8: @@
 |Role=Developer
 |Section={{Section
 |sectionHeading=Overview
 |anchor=overview

@@ Line 9: / Line 9: @@
 |Section={{Section
 |sectionHeading=Overview
 |alignment=Vertical
 |structuredtext=The CallUs Widget provides an overlay screen showing one or more phone numbers for customer service, as well as the hours that this service is available. The arrangement of numbers in this layout starts with a main phone number, which can be followed by alternative or additional phone numbers. Each number can be named, and there is no limit to the number of phone numbers you can include. If the list of numbers doesn't fit in the widget, the user can scroll down to see the rest.
@@ Line 42: / Line 43: @@
 {{!}}{{!}}callus
 {{!}}-
-{{!}}{{!}}CXBus—{{Link-SomewhereInThisVersion|manual=SDK|topic=CallUs-combined|anchor=commands|display text=API Commands}} & {{Link-SomewhereInThisVersion|manual=SDK|topic=CallUs-combined|anchor=events|display text=API Events}}
+{{!}}{{!}}CXBus—{{Link-SomewhereInThisVersion|manual=SDK|topic=CallUs-combined|anchor=commands|display text=API commands}} & {{Link-SomewhereInThisVersion|manual=SDK|topic=CallUs-combined|anchor=events|display text=API events}}
 {{!}}{{!}}CallUs
 {{!}}-
@@ Line 50: / Line 51: @@
-===Mobile Support===
+===Mobile support===
-CallUs supports both desktop and mobile devices. Like all Genesys Widgets, there are two main modes: Desktop & Mobile. Desktop is employed for monitors, laptops, and tablets. Mobile is employed for smartphones. When a smartphone is detected, CallUs switches to special fullscreen templates that are optimized for both portrait and landscape orientations.
+CallUs supports both desktop and mobile devices. Like all Genesys Widgets, there are two main modes: Desktop & Mobile. Desktop is employed for monitors, laptops, and tablets. Mobile is employed for smartphones. When a smartphone is detected, CallUs switches to special full-screen templates that are optimized for both portrait and landscape orientations.
 Switching between desktop and mobile mode is done automatically by default. You may configure Genesys Widgets to switch between Desktop and Mobile mode manually if necessary.
@@ Line 140: / Line 141: @@
 |anchor=localize
 |alignment=Vertical
-|structuredtext={{NoteFormat|For information on how to set up localization, please refer to the  {{Link-SomewhereInThisVersion|manual=Developer|topic=GWCInternat|display text=Localization Guide}}.|1}}
+|structuredtext={{NoteFormat|For information on how to set up localization, please refer to {{Link-AnywhereElse|product=WID|version=Current|manual=Developer|topic=GWCInternat|display text=Localize widgets and services}}.|1}}
 ===Usage===
 Use the '''callus''' namespace when defining localization strings for the CallUs plugin in your i18n JSON file.
@@ Line 156: / Line 157: @@
 			"AriaBusinessHours": "Business Hours",
 			"AriaCallUsPhoneApp": "Opens the phone application",
-			"AriaCancelButtonText": "Call Us Cancel"
+			"AriaCancelButtonText": "Cancel"
+		}
+	}
@@ Line 162: / Line 163: @@
 |Status=No
 }}{{Section
-|sectionHeading=API Commands
+|sectionHeading=API commands
 |anchor=commands
 |alignment=Vertical
 |structuredtext=Once you've registered your plugin on the bus, you can call commands on other registered plugins. Here's how to use the global bus object to register a new plugin on the bus.
-{{NoteFormat|The global bus object is a debugging tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see {{Link-SomewhereInThisManual|topic=GWCBusExtensions|anchor=top|display text=Widgets Extensions}} for more information about extending Genesys Widgets.|1}}
+{{NoteFormat|The global bus object is a debugging tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions|display text=Genesys Widgets Extensions}} for more information about extending Genesys Widgets.|1}}
 <source lang="javascript">var oMyPlugin = window._genesys.widgets.bus.registerPlugin('MyPlugin');
@@ Line 195: / Line 196: @@
 {{!}}-
 {{!}}{{!}}resolved
-{{!}}{{!}}When CallUs is successfully opened
+{{!}}{{!}}CallUs is successfully opened
 {{!}}{{!}}n/a
 {{!}}-
 {{!}}{{!}}rejected
-{{!}}{{!}}When CallUs is already open
+{{!}}{{!}}CallUs is already open
 {{!}}{{!}}'Already opened'
 {{!}}}
@@ Line 227: / Line 228: @@
 {{!}}-
 {{!}}{{!}}resolved
-{{!}}{{!}}When CallUs successfully closed
+{{!}}{{!}}CallUs successfully closed
 {{!}}{{!}}n/a
 {{!}}-
 {{!}}{{!}}rejected
-{{!}}{{!}}When CallUs is already closed
+{{!}}{{!}}CallUs is already closed
 {{!}}{{!}}'Already closed'
 {{!}}}
@@ Line 288: / Line 289: @@
 {{!}}-
 {{!}}{{!}}resolved
-{{!}}{{!}}When CallUs configuration is provided
+{{!}}{{!}}CallUs configuration is provided
 {{!}}{{!}}n/a
 {{!}}-
 {{!}}{{!}}rejected
-{{!}}{{!}}When no configuration provided
+{{!}}{{!}}No configuration is provided
 {{!}}{{!}}'Invalid Configuration'
 {{!}}}
 |Status=No
 }}{{Section
-|sectionHeading=API Events
+|sectionHeading=API events
 |anchor=events
 |alignment=Vertical
 |structuredtext=Once you've registered your plugin on the bus, you can subscribe to and listen for published events. Here's how to use the global bus object to register a new plugin on the bus.
-{{NoteFormat|The global bus object is a debugging tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see {{Link-SomewhereInThisManual|topic=GWCBusExtensions|anchor=top|display text=Widgets Extensions}} for more information about extending Genesys Widgets.|1}}
+{{NoteFormat|The global bus object is a debugging tool. When implementing Widgets on your own site, do not use the global bus object to register your custom plugins. Instead, see {{Link-AnywhereElse|product=WID|version=Current|manual=SDK|topic=GWCBusExtensions|display text=Genesys Widgets Extensions}} for more information about extending Genesys Widgets.|1}}
 <source lang="javascript">var oMyPlugin = window._genesys.widgets.bus.registerPlugin('MyPlugin');

@@ Line 56: / Line 56: @@
 ===Screenshots===
-'''"Dark" theme'''
+'''Dark theme'''
 [[File:CallUs_Dark_Desktop.png|150x150px|Desktop overlay view]]
 [[File:CallUs_Dark_Mobile_Portrait.png|150x150px|Mobile fullscreen view in portrait orientation]]
 [[File:CallUs_Dark_Mobile_Landscape.png|150x150px|Mobile fullscreen view in landscape orientation]]
-'''"Light" theme'''
+'''Light theme'''
 [[File:CallUs_Light_Desktop.png|150x150px|Desktop overlay view]]
 [[File:CallUs_Light_Mobile_Portrait.png|150x150px|Mobile fullscreen view in portrait orientation]]

@@ Line 5: / Line 5: @@
 |Context=Learn how to display an overlay screen showing one or more phone numbers for customer service, as well as the hours that this service is available.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Developer
 |Section={{Section

@@ Line 12: / Line 12: @@
 |structuredtext=The CallUs Widget provides an overlay screen showing one or more phone numbers for customer service, as well as the hours that this service is available. The arrangement of numbers in this layout starts with a main phone number, which can be followed by alternative or additional phone numbers. Each number can be named, and there is no limit to the number of phone numbers you can include. If the list of numbers doesn't fit in the widget, the user can scroll down to see the rest.
-[[File:CallUs_Main.png|600px]]
+[[File:CallUs Dark Desktop.png|600x600px]]
 ===Usage===
 Launch CallUs manually by using the following methods:
@@ Line 25: / Line 25: @@
 ===Co-browse link===
 Co-browse is integrated into CallUs and can be indicated on the bottom right of the CallUs Widget. CallUs will detect if Co-browse is available based on your configuration. If Co-browse is available the link will be visible, if not the link will not be visible.
 ===Customization===
 You can customize and {{Link-SomewhereInThisVersion|manual=Developer|topic=GWCInternat|display text=localize}} all of the text, titles, names, and numbers shown in the CallUs Widget by adding entries into your {{Link-SomewhereInThisVersion|manual=SDK|topic=CallUs-combined|anchor=config|display text=configuration}} and {{Link-SomewhereInThisVersion|manual=SDK|topic=CallUs-combined|anchor=localize|display text=localization}} options. There are no formatting requirements. Text will appear as you entered it.
@@ Line 62: / Line 62: @@
 '''"Dark" theme'''
 <gallery>
-CallUs_Main.png|Desktop overlay view
+CallUs_Dark_Desktop.png|Desktop overlay view
-CallUs_Dark02.png|Mobile fullscreen view in portrait orientation
+CallUs_Dark_Mobile_Portrait.png|Mobile fullscreen view in portrait orientation
-CallUs_Dark03.png|Mobile fullscreen view in landscape orientation
+CallUs_Dark_Mobile_Landscape.png|Mobile fullscreen view in landscape orientation
-CallUs_Dark04.png|Desktop overlay view with Co-browse
+CallUs_Dark_Desktop_Cobrowse.png|Desktop overlay view with Co-browse
-CallUs_Dark05.png|Mobile fullscreen view with Co-browse in portrait orientation
+CallUs_Dark_Mobile_Portrait_Cobrowse.png|Mobile fullscreen view with Co-browse in portrait orientation
-CallUs_Dark06.png|Mobile fullscreen view with Co-browse in landscape orientation
+CallUs_Dark_Mobile_Landscape_Cobrowse.png|Mobile fullscreen view with Co-browse in landscape orientation
 </gallery>
 '''"Light" theme'''
 <gallery>
-CallUs_Light01.png|Desktop overlay view
+CallUs_Light_Desktop.png|Desktop overlay view
-CallUs_Light02.png|Mobile fullscreen view in portrait orientation
+CallUs_Light_Mobile_Portrait.png|Mobile fullscreen view in portrait orientation
-CallUs_Light03.png|Mobile fullscreen view in landscape orientation
+CallUs_Light_Mobile_Landscape.png|Mobile fullscreen view in landscape orientation
-CallUs_Light04.png|Desktop overlay view with Co-browse
+CallUs_Light_Desktop_Cobrowse.png|Desktop overlay view with Co-browse
-CallUs_Light05.png|Mobile fullscreen view with Co-browse in portrait orientation
+CallUs_Light_Mobile_Portrait_Cobrowse.png|Mobile fullscreen view with Co-browse in portrait orientation
-CallUs_Light06.png|Mobile fullscreen view with Co-browse in landscape orientation
+CallUs_Light_Mobile_Landscape_Cobrowse.png|Mobile fullscreen view with Co-browse in landscape orientation
 </gallery>
 |Status=No
@@ Line 158: / Line 158: @@
 The following example shows how to define new strings for the '''en''' (English) language. You can use any language codes you wish; there is no standard format. When selecting the active language in your configuration, you must match one of the language codes defined in your i18n JSON file. Please note that you must only define a language code once in your i18n JSON file. Inside each language object you should define new strings for each widget.
 ===Example i18n JSON===
-<source lang='javascript'>{
+<source lang="javascript">{
 	"en": {
 		"callus": {
@@ Line 167: / Line 167: @@
 			"CoBrowse": "Start Co-browse",
 			"CoBrowseWarning": "Co-browse allows your agent to see and control your desktop, to help guide you. When on a live call with an
-  Agent, request a code to start Co-browse and enter it below. Not yet on a call? Just cancel out of this screen to return to Call Us page."
+  Agent, request a code to start Co-browse and enter it below. Not yet on a call? Just cancel out of this screen to return to Call Us page.",
+		}
+	}

WID/Current/SDK/CallUs-combined - Revision history

Monique.gionet@genesys.com: Published

Chrissy.forrest@genesys.com: Published

Chrissyforrest: Published

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Chrissyforrest: Published

Chrissyforrest: Published

Chrissyforrest: Published

Chrissyforrest: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"